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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Purchase of an evening dress
December 8, 2022

Positive. Very happy with quality and fit of item and the timely delivery

Date of experience: December 8, 2022
Massachusetts
1 review
0 helpful votes
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Terrific
December 7, 2022

Wonderful, they came in two different packages at two different times and customer service was fabulous. I love the suits Thanks

Date of experience: December 7, 2022
California
2 reviews
0 helpful votes
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Sara is the best person to solve any problems that may occur at Rotita. She has kept me as a customer after many chats with people who gave me the royal round around and made me never want to use this site again. She has regained me as a customer and should be compensated for representing Rotita so well.

Date of experience: December 7, 2022
Oregon
1 review
0 helpful votes
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Poor
January 2, 2023

I ordered 6 shirts almost a month ago. I have received 1 and the other 5 still haven't shipped yet. Not even sure if they are being processed yet

Date of experience: December 3, 2022
Tennessee
1 review
0 helpful votes
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I love the clothing
December 3, 2022

I had to return one item as it didn't fit me and the return was handled very well by Rotita

Date of experience: December 2, 2022
Italy
2 reviews
0 helpful votes
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Soddisfatta
December 2, 2022

I capi Sono proprio uguali a quelli che si vedono in foto. Anche la qualità è buona bisogna solo stare attenti alle taglie

Date of experience: December 2, 2022
Canada
1 review
1 helpful vote
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First order
January 1, 2023

The return process is complicated and takes too much time.

Date of experience: December 2, 2022
South Carolina
1 review
0 helpful votes
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My First Experience With Rotita
December 2, 2022

Really liked the dresses I ordered. The only complaint they took too long to be delivered.

Date of experience: December 1, 2022
New York
1 review
0 helpful votes
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Beautiful items
December 1, 2022

The shirts I bought are absolutely beautiful! My only issue is I wear an XL so that is what I ordered and they are way to big :(

Date of experience: December 1, 2022
Canada
2 reviews
0 helpful votes
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Great Christmas party tops
December 1, 2022

Beautiful clothing, exactly what I was looking for

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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Return and Purchase
November 30, 2022

I needed to return a previous purchase which was quite to My surprise handled quickly and with NO problem.
I in turn purchased a dress that I'm % Satisfied with and it really fits me well and very easy to clean. So so happy

Date of experience: November 30, 2022
Canada
1 review
0 helpful votes
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My new wardrobe
November 30, 2022

My new life began with my first purchase from rotita. The clothes were the answer to a silent prayer I must have made.

Date of experience: November 30, 2022
North Carolina
1 review
0 helpful votes
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Rotita Outstanding Co.
November 28, 2022

First time buyer with Rotita and am very pleased with the clothing I bought,well made, true to size, and most of all the prices are very reasonable for the quality of the clothing.

Date of experience: November 28, 2022
New York
3 reviews
0 helpful votes
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Great and easy help
October 7, 2023

Today I noticed I had ordered the same top twice so I did a live chat with Brenda She was very kind and helpful

Date of experience: November 27, 2022
Missouri
1 review
0 helpful votes
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New items ordered
November 26, 2022

I placed an order for 3 newly arrived items. I had no idea when they would arrive here as they were newly arrived there.
I received information within a half hour my money was received and thanked me for my order.
I received updates from ur company. My full order was tracked and received.
Love all 3 items

Date of experience: November 26, 2022
Texas
6 reviews
0 helpful votes
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Excellent Quality Item
November 25, 2022

Easy to order and received the 1st of 3 tops in a reasonable amount of time. I went by the size guide and the top is bit big on me. I still like it and it is very comfortable. Will consider ordering more, but it will be a smaller size...down one size from large to medium. Thank you for the great quality!

Date of experience: November 25, 2022
Canada
3 reviews
22 helpful votes
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Cheap crap all of it SCAM
December 24, 2022

All their clothing is poor quality made and cheap fabrics. I bought a dress and it was complete garbage. The belt was plastic the buttons were plastic and the fabric was super thin. This looks like dollarstore quality clothing. It was a joke. Tried to return and they will not refund the overpriced shipping amount and they also want you to pay for the shipping on their garbage so they can then sell some other sucker on the internet. Save your money. I 100% know that the positive reviews are the company having their employees make fake reviews for them. SCAM SCAM SCAM SCAM

Date of experience: November 24, 2022
Canada
1 review
1 helpful vote
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Swimwear
December 24, 2022

My experience was good. I stressed over the delivery because I have had issues with my orders being delivered to someone else several times but this came okay. The quality of the swimwear material is good and the items looked like the photos except that they look much better on their models than on me

Date of experience: November 24, 2022
Canada
2 reviews
0 helpful votes
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Waiting for my refund
November 24, 2022

I have been satisfied with most of my order except one item which you did not have in stock. You offered me a refund and I am still waiting for it on my credit card. When chatted she told me 3 working days. It has been over a week now. I am still waiting for it. So I must say that I am not fully satisfied. It would be nice if you could give me an answer to this.

Date of experience: November 24, 2022
GB
1 review
0 helpful votes
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Clothing
November 24, 2022

Every thing I buy I am never disappointed love there clothing and service is always good

Date of experience: November 23, 2022