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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Recommend to everyone!
July 9, 2015

I've been using Rotita as my online store to shop for quite awhile now. I must say I've never encountered any problems with regards to my orders, shipping or anything else for that matter. The customer service is very warm and friendly; prompt response time. The prices for the items in the store are affordable which is one of the many reasons I keep coming back. I recently ordered a navy ripped denim pant and as per usual, I am pleased with the service received. My order was shipped in a timely manner and of course, the price was reasonable. The denim pant had all the particulars as stated in the description online. Nothing was out of place! The material was of good quality. The color, size and the style were a perfect fit for me. I felt very comfortable in it. Rotitaalways seem to have the perfect items for me. They have a lot of items to choose from to suit your style. I would recommend everyone to shop here!

Date of experience: July 8, 2015
Malaysia
1 review
0 helpful votes
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Love it!
July 9, 2015

This site has a lot of great clothes at a really good price. Their selection is huge and they carry a lot of sizes. Nothing I wanted was out of stock. I submitted an order and received it on time. The clothes are good quality and definitely worth the money. Their website provides very accurate descriptions of the clothing, sizes are perfect, and the pictures are too and accurate. Ordering was easy and fast. Package was packed well and neatly. You should definitely check them out. I couldn't be happier

Date of experience: July 8, 2015
Malaysia
1 review
0 helpful votes
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Awesome store online!
July 9, 2015

I am totally surprised to see so many negative reviews here, as I've only had a truly great and satisfying experience with them. I didn’t have any problems with the order at all. My items shipped within 2 weeks which was what I expected, and it was exactly as pictured. The quality was good too! After seeing all the reviews here, I felt I need to come here and write a positive review in order to balance out all the negativity here. Since I was really satisfied with them. I would totally buy from them again in the near future.

Date of experience: July 8, 2015
Malaysia
1 review
0 helpful votes
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I bought one of the Lace Skirt from Rotita.com and it is very lovely. Lacy and pretty layers. Comes to about mid calf. I would guess US size of 12-14-16, not much bigger. Flows nicely. Looks like it will be wash and wear type material. Very pretty nice and light weight and I am sure I will be wearing it often. This came much sooner than expected date. I'm very happy with it, and definitely recommend.

Date of experience: July 8, 2015
Malaysia
1 review
0 helpful votes
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All Set for Summer!
July 9, 2015

I love Rotita! A friend recommended it to me because she knows that I'm a shopaholic! I love clothes and shoes but I do not want to pay high-end prices! Rotita had everything I needed and their summer dresses are to die for! I splurged and bought three chiffon dresses and two lace dresses. My lack of control was a win-win because I was able to take advantage of the free shipping, while my friend received her referral discount. My order went incredibly smooth! Shipping was fast and I had my items in no time! I'm very happy and surprised that it was so easy because I've been burned before with online shopping. I will definitely be buying from Rotita again!

Date of experience: July 8, 2015
Canada
1 review
0 helpful votes
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Where is my order
July 9, 2015

I placed on order on june 15th, money taken from my PayPal. Got no order or tracking # and still waiting!
Worst first time experience ever!

Date of experience: July 8, 2015
Rotita R. Rotita Rep
over a year old

Could you please tell me your order no.? Like W1506190241025085.
Then I can check for you.

GB
1 review
4 helpful votes
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Blatantly Lied!
July 8, 2015

I ordered 2 dresses from Rotita.com on Monday 29 June needing to have the dresses by Saturday, 4 July. The website states on the front page "Ships in 24 Hours". I chose this site for this VERY REASON and then on top of that, I PAID FOR EXPEDITED SHIPPING! On Wednesday, I checked my order and it said "unshipped". I emailed customer service and received no reply. On Thursday, "unshipped" and on Friday, again, "unshipped". I called customer service and was on hold for 47 minutes. The woman on the phone was incredibly rude and told me that there was nothing she could do as the order had been processed. She also stated she couldn't tell me when they would ship. In the meantime, I had gotten a reply via email saying that the "ships in 24 hours" statement ACTUALLY means the order is processed in 24 hours (WTF?!). I emailed back and said since I was CLEARLY not going to get the dresses by 04 July, I wanted a FULL REFUND. I have received no response to any of my emails AND I HAVE NOT RECEIVED THE DRESSES! They will probably never send the dresses AND keep my money. This company is horrible and I will never order from them again.

Date of experience: July 8, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
Before shipment, it needs 1-4 working days to process the order. And we shipped your order on 4th by Toll, the tracking shows below.
2015-07-09 06:50
Leeds - UNITED KINGDOM, Out for Delivery
You will get it soon. Thank you

Canada
1 review
1 helpful vote
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Frustrating
July 8, 2015

This is my first time ordering from Rotita. I got a message over a month ago saying my parcel had been shipped but it still has not arrived. I went through a long automated process to try and find out what it going on and was told I would hear in 24 hours. That was two weeks ago.

Date of experience: July 8, 2015
Rotita R. Rotita Rep
over a year old

I’m sorry for you waiting. It has been shipped out on 13th. And the tracking number is RH202880603CN, the tracking link is http://www.17track.net/en/result/post.shtml?nums
As you choose the flat rate shipping, it is slow. Usually it takes about several weeks.
Thank you for patience in advance.

GB
1 review
0 helpful votes
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Comfortable meets sexy
July 9, 2015

Provides the nicest and most stylish dress which can be worn in all occasions event this season of summer and spring that won't make you sweat because of the fabric that is used for this item. This dress fit perfectly, as measured. The only thing I would change about this dress is the ruched sleeves. It draw more attentions when I attend a wedding. I'm very pleased with this purchase, and will be wearing this dress again.

Date of experience: July 8, 2015
GB
1 review
0 helpful votes
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Most comfortable Dress
July 9, 2015

I was looking for a dress for my birthday party. First, i thought it wouldn't come as I expected. Fortunately, I received my dress before the event. This dress is the perfect dress with the perfect fit, the company who made this dress and designed it "hit it right on the nose", it is very comfortable and it hangs well and fits where it needs too. This dress is very versatile, you can dress it up for a semi formal event or wear it casually. I ordered the green one as in the picture and when I tried it on, that was it! Love the dress from the design to the fit and length. No doubt, I also get many compliments from my friends and family. I highly recommend this company for all of you!

Date of experience: July 8, 2015
GB
1 review
0 helpful votes
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Beautifully fitting dress!
July 9, 2015

I ordered the steel blue and I couldn't be more pleased with this dress. It's a beautiful fabric and the cut is very flattering. In case it helps anyone with the sizing, I'm 5'6", usually wear a 10/12,36C, pear shaped body type and the L/XL fit perfectly. I will definitely be ordering one or two more in different colors.

Date of experience: July 8, 2015
GB
1 review
0 helpful votes
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I bought four of these for my mother who cannot wear anything too tight or made of synthetic material around her breasts. She loves them. She said the camisoles are soft and non-irritating, not too tight, and still give her support. Also, the price can't be beat for such a quality undergarment. My mother is not big busted, so if you are, I recommend you try the camisole to see if it has enough support for you.

Date of experience: July 8, 2015
GB
1 review
0 helpful votes
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I ordered a blazer jacket from this website and the one that arrived three weeks later was nothing like the one on the website. Dont waste your money on this site... a lot of rubbish!

Date of experience: July 8, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Can you attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)

Japan
1 review
0 helpful votes
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Loving onlineshop
July 9, 2015

"I am a huge fan of this site. It's amazing how many beautiful things they have. And the prices are awesome!
I've already ordered two times and I really appreciate the things I received and it was right in time. So I will order much more times, for sure
"

Date of experience: July 7, 2015
Japan
1 review
0 helpful votes
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Marvelous site
July 9, 2015

Rotita is always trendy with affordable prices. From clothing to accessories, there is a wide selection to choose from and they are constantly adding new items to their inventory. Great customer service, fast shipping- considering it is coming from overseas and nice quality items. I will continue to make purchases from Sammy Dress in the future!

Date of experience: July 7, 2015
Japan
1 review
0 helpful votes
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Full stars
July 9, 2015

Rotita has great clothing and great pricing. You do have to check sizes as their sizes are different than the sizes here so are sure to check the chart. Customer service has been quick to respond if needed. Quality and uniqueness of their clothing is what keeps me going back. Very feminine, dressy, and pretty. It’s hard to find this kind.

Date of experience: July 7, 2015
Japan
1 review
0 helpful votes
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First choice
July 9, 2015

I'm really glad I found this shop. And I'm even more happy that I ignored false bad reviews and made my first order. Because things I ordered were awesome and I'm very satisfied with them. I make my orders every month and I wasn't disappointed even once. Just be careful with sizes and colors. Because asian sizes are smaller most of the time.

Date of experience: July 7, 2015
Japan
1 review
0 helpful votes
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Great Job of Rotita
July 9, 2015

"My experience with Rotita has been very wonderful.
My orders are always shipped in time and they are exactly as what i see on the internet. And sellers help me tracking the items, because I can‘t track it. It's a nice business.
"

Date of experience: July 7, 2015
Japan
1 review
1 helpful vote
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Overall really satisfied.
July 9, 2015

I’m really satisfied that i choose Rotita. And I have ordered two times from this site during these few months. Must say I am satisfied, no big complaints. For both orders delivery time was as promised and not longer. And I like the style of those two items. It’s a satisfied experience for me.

Date of experience: July 7, 2015
Alabama
1 review
0 helpful votes
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Bull$#*!
July 8, 2015

Horrible first time experience, everything is robotic when you make a complaint or try to track your order, do not order from here save yourself the money and time DON'T DO IT!

Date of experience: July 7, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for you waiting.
Before shipment, it needs 1-4 working days to process the order., not including the weekend. And we sent your order to the shipping company, will email you the tracking no. And link in 1 working day.
Thank you for patience.