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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Katherine H.
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It has been weeks and no order has arrived. I wish I would have seen the reviews before i ordered. I wish I would have seen these before hand.

Date of experience: August 10, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
You can also send us the registered email or name.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you

Florida
1 review
1 helpful vote
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Cheaply made
August 10, 2015

I ordered something for my birthday and I figured I would go up a size or two because it's online so why not. I received my product many weeks later and it was so cheaply made that I tried it on and even 2 sizes more than my normal size was too small! And it was starting to unravel and thread would be loose. Cheap material and wayy too small.

Date of experience: August 9, 2015
Rotita R. Rotita Rep
over a year old

Terribly sorry for that.
Our item is Asian size, which is smaller than that in your country.
According to our return policy http://www.rotita.com/return-policy-a90.html
You need to pay for the shipping fee if you want to make an exchange or return.
You can submit the ticket to ask the returning address. http://www.rotita.com/support.php
Thank you

California
1 review
1 helpful vote
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I ordered 10 shirts... cute but an xl is size medium from Forever21. Really bad sizing chart. Takes about 3 weeks to receive. Items were cute but for a very very young thin person

Date of experience: August 9, 2015
Rotita R. Rotita Rep
over a year old

Dear customer
We are sorry for what happened.
Could you inform us the order no.? We are willing to help you.
Also you can attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you

New York
1 review
11 helpful votes
Follow Stephanie T.
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COMPLETE SCAM!
August 9, 2015

I ordered 8 items from Rotita a month ago. Was super excited when the package finally arrived a little over 3 weeks later. The tracking information provided was really hard to access and once I did, the site didn't provide any information until the package was actually delivered. I opened the package only to find the large and extra large clothing I ordered to be waaaayyy too small. I open a ticket via Rotita.com and advised them that I wanted to return all items for a refund. I then proceeded to get the complete run around. Their first response was read the return policy... I had already done that. Then they wanted me to measure each item and send them the results. That took forever, but I measured everything and and sent the info. By now, with all this back and forth correspondence the 14-day window for returns is dwindling. Their response was "Oh I understand you want to return all items... and ensure you read the return policy..." I was losing my patience. Did I mention that in order for you to return these items, they must first approve it, then they will send you the return address? WTHeck?! I finally received address and took the items to the post office to be shipped. Just when I though it couldn't get any worse, I find out that it would cost $149 in shipping cost alone! I had already paid $143.08 for clothes! Obviously it wasn't worth me sending the clothes back to them. Now, I have to find a way to recoup my money or be stuck with clothes that are cheaply made, and too small. Lesson learned. Even if you read the fine print and understand the policy, this company knows that if you want to return their merchandise, they will make it extremely difficult for you to get your money back. That spells SCAM to me. I am extremely disappointed in Rotita.com and will never purchase anything from them again! Buyer Beware!

Date of experience: August 8, 2015
Rotita R. Rotita Rep
over a year old

Hello,
Sorry for any confusion.
You placed your order on 10th. Before shipment, it needs 1-4 working days to process the order. So we sent it out on 14th. But you chose flat rate shipping, it is free but slow, sbout 10-25 working days. And it was delivered on 25th. It is in the timeframe.
For the items, our price is quite cheap and the shipping is free. The quality is equal to the price, hope you could understand. Before purchase, you can ask us toi provide the pictures first next time.
If you purchase on our site, we will give you some discount and help you choose the fast shipping method.
Thank you

Maryland
1 review
4 helpful votes
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I placed an order in May and requested shipping to my current address. But since I paid with paypal it shipped to an old address in PAYPAL records. I never received package. I have contacted Rotita about the issue three times. I have received the worst customer service in my life! They just keep telling my to check my local post office. Which I did before ever contacting Rotita and stated as much in every ticket. I paid extra for shipping insurance and have asked repeatedly how to use it. Whats the point of shipping insurance if know one can tell use how to use it when your package is not received.

Date of experience: August 8, 2015
Rotita R. Rotita Rep
over a year old

Hello,
The address you wrote on our site is 1256 Damsel Road, Essex, MD, US, 21221, United States, and we tracked, please see below
2015-06-10 10:14, ESSEX, MD 21221, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 10:14 am on June 10,2015 in ESSEX, MD 21221.
Have you contacted with local post office about this parcel?

California
1 review
0 helpful votes
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Great buy
August 9, 2015

Love it. Nice fabric, fits perfectly. I tried on so many dresses in local stores and none were right so I took a chance on something I couldn't touch or try on and was pleasantly surprised. Love this dress, it fits perfectly, shows off your curves and hides your flaws. All in all, a great dress! It's this opportunity brings me this nice dress online. I'll be always concerned with your website.

Date of experience: August 8, 2015
California
1 review
0 helpful votes
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Satisfied
August 9, 2015

I bought this dress in blue last Monday, it was beyond comfortable. I was also nervous ordering it online but it fit better then expected. Just as other reviewers states, it has pretty good cleavage coverage, the picture is a bit misleading about that. Actually, the real item I got is better than the picture. I'm quite satisfied with it. More, the material is nothing but fancy, and I am going to order one more because of the nice fit.

Date of experience: August 8, 2015
California
1 review
0 helpful votes
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Super cute
August 9, 2015

This is a cute and nice striped dress. I bought the black and white color, which is very very beautiful. I love this item. Definitely good quality. I love the material, it’s not cheap looking at all. I wish it fit more loose as I did buy the biggest size. But overall I really like it. The color and the style, True to the picture! I like what I received.

Date of experience: August 8, 2015
California
1 review
0 helpful votes
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Fits well
August 9, 2015

Fits as expected in the torso. This dress is true to size and the best part is that it doesn't wrinkle. Fabric is a little thin so where it is fitted in the back it emphasizes all the bulges and creases from my back fat and bra line, but the front fits well. Maybe this thin fabric makes a cool feeling.so comfortable and the perfect dress for summer all day wear. All in all, a great dress!

Date of experience: August 8, 2015
Washington
1 review
6 helpful votes
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Scam?!
August 8, 2015

I ordered a dress for my sisters wedding on July 17th and still have not received it. All my tracking info says is that it may be lost? So where is MY DRESS? I've tried to get in contact with no response! Scam!?

Date of experience: August 7, 2015
Rotita R. Rotita Rep
over a year old

Sorry for you waiting.
We tracked for you, please see below
2015-08-08 16:23, LAKE STEVENS, WA 98258, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 4:23 pm on August 8,2015 in LAKE STEVENS, WA 98258.
Pls check your mail box or pick it up at the local post office.

California
1 review
0 helpful votes
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Great quality, cute look!
August 9, 2015

I ordered this dress in green and wore it at the rehearsal brunch of my wedding - not only did my family and guests love it, but the hostess at our bed and breakfast cottage even brought her granddaughter out to see it! When I told her I had gotten it on rotitafor $30, she said, "You are a better person than I am to admit it - I assumed it was designer and you could've just let me believe that!"

Date of experience: August 7, 2015
California
1 review
0 helpful votes
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Beautiful sundress!
August 9, 2015

This is a wonderful sundress. I'm 5'4 and usually a size 14/16. I ordered the L/XL and it fits perfectly. It's going to be my reception dress for my wedding in Maui. I might even order another in a different color later just because it's so cute.

Date of experience: August 7, 2015
California
1 review
0 helpful votes
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I cannot believe that I could got a wonderful swimsuit from this site. I always hesitated to place an order online coz they often disappointed me very much. However, I received a big surprise from this Chinese site. Love the color and style! Didn't notice it had skull and cross bones from the picture it just looked like polka dots! It did run large to size I went of size grid and ordered what I normally am and it is a little big but will work for the time being. I am itch to try to buy clothes from here.

Date of experience: August 7, 2015
California
1 review
0 helpful votes
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Love it! Would buy again
August 9, 2015

I was hesitant to buy a swim suit online since usually I have to try on a bunch in person to get the right fit. I'm so glad I bought this swim suit! The cut is so flattering and looks great. I never wear bikinis because I'm self conscious about my tummy, but the high waisted bottom really boosts my confidence. The price was really reasonable and the suit was true to size. I love it!

Date of experience: August 7, 2015
Arizona
1 review
0 helpful votes
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Omg I'm loving ittttttt
August 9, 2015

YAY! I have a hard time finding clothes I love and i don't hardly ever buy clothes online cuz I am 6' and very hourglassy but i went for this and as soon as I put it on I was smiling then I literally danced around singing "I love it, I love it, I love it!" It feels like wearing a cloud and looks like really fashion forward at least for my town. I don't like showing my legs in the summer or worrying about my skirts flying up and this kills every bird w/ one stone because it is also very breezy and keeps you cool. I have a big ol butt and I was worried about it being unflattering but its not. Seems very well made. Of course I am very tall so it's shorter on me but that doesn't matter to me. It looks great with a cropped cardigan or even a baby tee under it! In the winter I will throw tights on under and a big sweater with combat boots. Right now I am wearing the burgundy one with a thin braided brown belt. Thank you Rotita. You make me so happy.

Date of experience: August 7, 2015
California
1 review
0 helpful votes
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More than I expected!
August 9, 2015

"In the interest of a helpful review, I am 5'6"", 260 pounds, a 40D and 22 pant. I purchased this dress not even thinking that it would fit, but that it would have enough material that I might have it altered some and THEN, maybe it would fit. Imagine my surprise when right out of the package, it DID fit. Poorly. It fit POORLY but it did come on and come off without rips, tears or bulging seams. Should I lose 15-20 pounds I imagine the dress will fit much better with the aid of an excellent girdle. Even a slender lady may find a pair of Spanx needed for this dress, as it doesn't hide any of the silhouette.
At first glance, the dress is well sewn without the trailing threads common in mail order clothing, the fabric is lightweight, and soft right out of the packaging, but not transparent. The dress has a nice full skirt that falls to the knees. The neck tie is longer than I expected and drapes the back nicely adding function and decoration.
For the cost of this dress, even though I KNEW when I bought it, that it wouldn't fit, I am very pleased with the product.
"

Date of experience: August 7, 2015
California
1 review
0 helpful votes
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IN. LOVE
August 9, 2015

"The fabric is a nice weight, the drape of the skirt is perfect. The cut of the bodice and the style of the straps make it so it can be worn higher or lower. I'm currently pregnant and due to the cut, I can wear this now (with the waist higher) or keep the straps lower and wear it with the waist in the proper position when I am not pregnant. Looks great with or without a petticoat!
The seams seem to be strong, the fabric is comfortable, and there is extra lining in the front of the bodice.
My only regret is not buying one in every color!
"

Date of experience: August 7, 2015
Illinois
1 review
0 helpful votes
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Perfect to wear anywhere anytime
August 9, 2015

I got the navy dress and I love it! I'm about 5'4" and 120 lbs and the small fit me just right, but definitely have to keep it away from dryer if I want to keep it the size it is now, or else it'd be too small. The length goes to just above my knees. Highly recommend getting this dress. It's elegant yet casual enough to wear it any time.

Date of experience: August 7, 2015
Washington
1 review
4 helpful votes
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Too snug in the bust area
August 9, 2015

I love the way it looks and the fabric is really comfy. I'm typically between an XL and a 1X depending on the style and I bought the XL in this dress. It was too snug around the bust area (I'm a 3 8D) , but just a little snug around the waist. I have already ordered the XXL in this style and will be returning the XL. Hopefully it will be just loose enough to feel comfortable. Other than that, no complaints! The dress is soooo cute

Date of experience: August 7, 2015
New Jersey
2 reviews
18 helpful votes
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REFUND WANTED
August 7, 2015

I placed an order and was given a tracking number on JULY 28th... Its now AUGUST and tracking is saying item is being returned to sender! UNREAL... I would like a refund ASAP. I will never order from this site again. I wish I could give NO stars... I am unable to contact ANYONE and I left 2 messages NO reply.

Date of experience: August 7, 2015