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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Japan
1 review
2 helpful votes
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I love it
October 22, 2015

This dress is really a very, very soft fabric blend. Such a shame it does not come in other colors because I would buy them all. It can be worn casually or dressed up to elegantly casual. And yes, as one reviewer said, the fabric for the piece in the front starts from under the right arm and comes down.

Date of experience: October 22, 2015
Japan
1 review
1 helpful vote
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Right size and beautiful in color.
October 22, 2015

I try doing my research of the size I choose medium this color yellow didn't fit me, I had order a red one same size but I believe they give me yellow size large I was upset but I give it to one of my friend for her early birthday present she love it so much. I like my red dress it fit me right in a size medium thank you Rotita.

Date of experience: October 22, 2015
Hong Kong
1 review
4 helpful votes
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True to size.
October 22, 2015

Loved it. It fits nice and loved the way it looked on. Fits great will buy again loves the way it fits. It's definitely true to its size. I get compliments everysince I wore it to work. Thanks Rotita.

Date of experience: October 22, 2015
Texas
1 review
2 helpful votes
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LIARS
October 22, 2015

They are full of crap.
They say they will ship out in 24hrs it has been 6 days. I also payed for upgrades shipping
They just informed me I will not be getting my item on time and they will not upgrade me. Stay away!

Date of experience: October 21, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

Florida
1 review
2 helpful votes
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It took almost 2 months for me to get my order. Once I received it, it was a mess. It wasn't the same outfit seen on the site. False advertisement, I'll never waste my hard earned money on this site.

Date of experience: October 21, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

KR
1 review
0 helpful votes
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Love it, fit as expected.
October 22, 2015

This pattern is stunning! The length and size overall is good. I love this dress and it's perfect for spring or summer.

Date of experience: October 21, 2015
KR
1 review
3 helpful votes
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Perfect price
October 22, 2015

Package arrived on time as expected. It’s perfect price for the casual dress. Material is soft and it is something I can wear both at work and going out.

Date of experience: October 21, 2015
KR
1 review
3 helpful votes
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The purchase worth it!
October 22, 2015

Nicer than expected, and the material is soft, stretchy, and comfortable. The sleeves have extra length to them, great for this season.

Date of experience: October 21, 2015
Georgia
1 review
3 helpful votes
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Poor service
October 21, 2015

Ordered a dress paid 12.99 for the faster shipping and the dress still arrived a whole week later will never order from them again never.

Date of experience: October 21, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

Ohio
1 review
4 helpful votes
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One of the best dress ever
October 22, 2015

I was worried if I could put myself into the dress cuz I am a little fit. Then I receive the dress. LOL, the plus size was super plus size. The dress fits me perfectly and show my curve. One of the best dress ever.

Date of experience: October 20, 2015
GB
1 review
4 helpful votes
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Absolute Rubbish
October 20, 2015

Customer service is so poor its ridiculous, I rate you 0 out of 10. The product i cant comment on as i have never received it but from what i have read online the products are rubbish and poor quality. I should have read about your company before placing the order what complete rubbish. After not receiving my items i only got refunded 60 percent after 16 days of communication. I have paid for something i have never received. As for the courier company used, the parcel was left on my doormat which they deem is a safe. I advised the Rotita Agent of this and they offered me 30% back and said that they have to cover their shipment cost so i must understand. WHAT RUBBISH SERVICE

Date of experience: October 20, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

Singapore
1 review
5 helpful votes
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Pity but Still Love It!
October 20, 2015

I finally received my jumpsuit and it is gorgeous! I love it, pity I have to return it for exchange though because the size is too small! Now I can't wait for receiving my new package!

Date of experience: October 20, 2015
Singapore
1 review
4 helpful votes
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Soft Faric
October 20, 2015

The fabric is thin but it is super soft! The polyester material is very stretchy! A little small, but it is OK. I should have consulted the online customer service before I made the order. Next time I will choose a larger size.

Date of experience: October 20, 2015
Japan
1 review
7 helpful votes
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I bought a very cute top here
October 21, 2015

I bought a very cute top here. The material is more substantial than a lot of these types of tops. Flows nicely and follows body nicely without being tight in areas. It goes about to my mid-thigh so great with leggings or skinny jeans and could easily dress up or down.

Date of experience: October 20, 2015
Maryland
1 review
2 helpful votes
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Never again!
October 20, 2015

I never received a refund. No address to send unwanted clothing back to company. The representative that responded ask for pictures. Why do u need pictures of clothing that you should know how they look if you work for the company? This company sucks BIG time!
I warned everyone not to order from this company.

Date of experience: October 20, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

Louisiana
1 review
4 helpful votes
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Terrible service
October 20, 2015

I ordered a a dress on 10/9 and paid an extra $10 for two day shipping because I needed it for a Halloween event on 10/17. By 10/15 the dress STILL hadn't shipped. I requested a refund and told the company to keep the dress since it wouldn't be shipped to me in time. The company responded by shipping the dress. It is now 10/20 and I STILL don't have this dress that I paid extra money to get here by a certain date. I submitted a "ticket" regarding this incident and the only response I keep getting is that the dress was shipped and will arrive in three to five days (WHICH IS NOT WHAT I PAID FOR. I PAID FOR TWO DAY SHIPPING.) So now I'm out $34 dollars on a dress that I still don't have and by now I don't need because the event I specifically bought if for has came and went.

Date of experience: October 20, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

KR
1 review
0 helpful votes
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My new little black dress love it
October 20, 2015

Ordered a xl/xxl in the black I love it its fitting and slimming and sexy zipper on the side is awesome not a flimsy cotton like from Walmart very strechy and breathable not too crazy short but not too long iam normally a 18/20 so iam a bigger girl would love to order again from Tom's ware good quality and great price and who can beat the free two day shipping UH?

Date of experience: October 20, 2015
KR
1 review
0 helpful votes
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Love this dress
October 20, 2015

Fabric doesn't feel cheap and it fits as it should. Form fitting and I like it on my skin. I have very sensitive skin where a lot of materials don't feel right and I want to take the garment off A. S.A. P. not with this, this is perfect.

Date of experience: October 20, 2015
KR
1 review
0 helpful votes
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Lovely!
October 20, 2015

I am 5'4" and a slim fit 150 pounds. I ordered this dress in a size medium/large. It ends about midway down my thighs, hugs my breasts and butt perfectly, and still leaves a little wiggle room in the waist. The material is so comfortable. I plan on getting it in other colors. I love it!

Date of experience: October 20, 2015
KR
1 review
0 helpful votes
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Very nice jacket.
October 20, 2015

It was just what I expected. Very heavy quality. I love the color. The liner is very nice and should work perfectly when its cold. I would definitely recommend to anyone.

Date of experience: October 20, 2015