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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
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I am literally in love with this site
October 24, 2015

I bought a party dress from them. It's awesome. I liked their collection very much. Their customer service was very friendly. They helped me much to chose the right dress. The ordering process was so easy. They shipped my product as soon as possible after ordering and I got the product at right time. Liked their services very much

Date of experience: October 23, 2015
California
1 review
4 helpful votes
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I really wish I would have found this website before ordering. These clothes are absolute CRAP! I Feel quite dumb thinking that I could get something decent for 30 bucks, shops have known better! I am now left sequins all over my damn floor. I tried sending them a email and you have to have an order number and what do you know mine is not working! SURPRISE!

Date of experience: October 23, 2015
Rotita R. Rotita Rep
over a year old

Hi Danielle,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Georgia
1 review
1 helpful vote
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Do. Not. Buy. Anything.
October 23, 2015

I ordered what was supposed to be an elegant gown for the navy day ball, but when I received it it looked like a nightgown that went to my ankles. I'm only 5'3. It was supposed to be floor length. It was beyond ugly. Do not waste your money on this site.

Date of experience: October 23, 2015
Rotita R. Rotita Rep
over a year old

Hi Caitlin,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Georgia
1 review
2 helpful votes
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This company is AWFUL! What they picture is not what you get. Ordered a dress for my daughter's home coming. The pictured showed this beautiful just above the knee dress the color was an apricot. Get the dress and looks like a 5 year old made it. Does not even cover her private parts. The dress is this ugly gold color. Ask them to give me a refund and want to ship it back and this is the response I get:

Adminstrator At: 10/23/2015 14:38:14 PM
Hi, pls understand our items are in low prices, so it can't be very good for each item.

I am mean really you are going to tell a customer items can't be good for each item. Great customer service there. They are refusing to give me my money back. Not only the quality but the time it took to receive the dress was a mess. This company is awful!

Date of experience: October 23, 2015
Rotita R. Rotita Rep
over a year old

Hi Heather,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
4 helpful votes
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Another terrible review.
October 23, 2015

To add to my last review of terrible shipping I am writing another one. To say my jacket FINALLY came in a month after ordering it(speedy shipping my $#*!) it came in in time fory 3rd event I needed it for... BUT its too damn small! I'm a 1x I bought a 3x because I needed it to be overly large... I can't even get my freaking arms in it. I look like the incredible hulk! This site is just rediculous. Their "plus size" are like a standard in America. I'd say this "3x" is closer to a large. EXTREMLY disappointed. I don't have enough time to find another fur coat as my event is in... 12 hours. Please... Don't waste your time or money!

Date of experience: October 23, 2015
Rotita R. Rotita Rep
over a year old

Hi Katie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Sept 30th, and it’s delayed in the transit, we sent by USPS, which is not in charge of us. We would like to refund shipping fee, to save your loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Japan
1 review
5 helpful votes
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I want to get more in other colors
October 24, 2015

I got this top in red. I wear a size 14 and usually large top. The large fit great! Not tight at all; figure flattering with the gathering on the sides. I want to get more in other colors

Date of experience: October 23, 2015
Japan
1 review
7 helpful votes
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I was surprised that it looked nice
October 24, 2015

I love these for two reasons- they're tapered to fit a woman properly and the fabric is soft and flexible. I just wish they still had them with the seaming on the front, but they're still really good.

Date of experience: October 23, 2015
Japan
1 review
2 helpful votes
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I was very impressed with this shirt!
October 24, 2015

I was very impressed with this shirt! It is very soft and comfortable and moves with you. I found it runs true to size. I read some reviews that it ran small. I have always been a medium so I took a chance and it fit perfectly. I was also very impressed how well it looked right out of the dryer. PERFECT SHIRT!

Date of experience: October 23, 2015
Japan
1 review
7 helpful votes
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Excelent dress!
October 24, 2015

I bought this dress for my mother to wear on a cruise. She said she felt like a million dollars. She had compliments all night. Fitted like a dream and the quality of the dress was exceptional.

Date of experience: October 23, 2015
KR
1 review
6 helpful votes
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Stylish
October 24, 2015

This outfit look quite stylish. Makes for a great fall dress. I ordered Wine in medium size. The length is perfect! The material is thicker than t-shirt material. It is a great value for the money. I am going to purchase another one in a different color. I am over the moon for this dress. I highly recommend it.

Date of experience: October 22, 2015
KR
1 review
2 helpful votes
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Great Dress
October 24, 2015

Dress fits wonderfully! This is a beautiful dress! The fabric is stretchy and is bigger than I expected。 I am 5'9''. So I tend to go with a size large, but after reading the other reviews I'm glad I went with a medium. Dress runs a little big so keep that in mind when ordering, but other than that is good quality and very flattering.

Date of experience: October 22, 2015
KR
1 review
7 helpful votes
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Love it!
October 24, 2015

Perfect! The elastic material is very soft & comfy. Absolutely STUNNING. I love this dress so much! All around, great dress. It fits PERFECT! Comfortable and fits perfectly. I am so impressed with this dress and I received it sooner than expected (less than a week from ordering it!).

Date of experience: October 22, 2015
Washington
1 review
7 helpful votes
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FALSEY ADVERTISED
October 22, 2015

DO NOT BUY ANYTHING ON THIS SITE! I ordered two homecoming dresses and paid $2 for fast shipping and it came 1 week late and IT WAS NOT THE SAME DRESSES IN THE PICTURE it was a cheap material one and i couldnt even get it on or get the zipper to work! Dont buy ANYTHING from this they take yor money and DONT LET YOU RETURN ANYTHING you get a horrible item weeks after you order

Date of experience: October 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Raquel,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Texas
1 review
3 helpful votes
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Horrible
October 22, 2015

I ordered 5 pieces of clothing on this website thinking that I was getting the same quality and how it looks in the picture shown. No where near the pictures and the quality of the material is something I could make myself. I will never order from here again. I understand it's at a discounted price but I can get better quality clothes at goodwill or plato's closet from people who has worn it already. Super disappointed.

Date of experience: October 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Taryn,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

North Dakota
1 review
4 helpful votes
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I ordered a dress from them two weeks before I was supposed to be getting engagement pictures, I chose the express shipping and paid the additional fee and they waited a WEEK to even get it in the mail and it won't get to me until TWO DAYS AFTER my engagement pictures are supposed to be taken. I requested to get my express shipping money back as I would have already gotten it from a store with regular shipping and they said no. I DO NOT RECOMMEND THIS SHOPPING SITE FOR ANYONE. I've never had such a horrible experience with one in my life!

Date of experience: October 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Sabrina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was already sent out by DHL a week ago, and it shall get delivered few days ago. We have get in touch with DHL and urge the delivery. Hope you feel better and you can also call DHL at your convenient time.
We would also offer a refund on your shipping fee. Please reply us in the ticket on Rotita website.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Nebraska
1 review
3 helpful votes
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First off everything they have is falsely advertised I order the dress it came in the wrong size the wrong material string for falling off of the dress it was poorly made and it was of poor quality I made a complaint and they only applied a 30% credit to my purchase only to buy something else from them which totally added up to no more than $7 so then I decide ok since I can't get my money back I'll go ahead use the credit in order jewelry I order a ring it looks nothing like the picture just as the dress look nothing like what I got and then they only offered a $2 credit to buy some more b******* and I told them absolutely not I don't want the $2 credit I don't want to buy anything else from these people please do not buy anything from them they are con artist and the whole operation is a scam

Date of experience: October 22, 2015
Rotita R. Rotita Rep
over a year old

Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rotita.com/support.php or you can send the email to us: [email protected]

Japan
1 review
4 helpful votes
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My favourite dress!
October 22, 2015

I got this dress half month ago, Though the shipping time is litter long, but it worth waiting! This is a amazing dress, great color and great fabric. I want to buy another for my sister, I think she will be very happy

Date of experience: October 22, 2015
Japan
1 review
1 helpful vote
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Great Dress!
October 22, 2015

I bought this dress for my homecoming party, it's must be the rightest decision that i have ever made. When I got the package, i was surprised and can't believe it, so beautiful dress with so cheap price! I will recommend to buy here!

Date of experience: October 22, 2015
Japan
1 review
2 helpful votes
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I love it
October 22, 2015

This dress is really a very, very soft fabric blend. Such a shame it does not come in other colors because I would buy them all. It can be worn casually or dressed up to elegantly casual. And yes, as one reviewer said, the fabric for the piece in the front starts from under the right arm and comes down.

Date of experience: October 22, 2015
Japan
1 review
1 helpful vote
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Right size and beautiful in color.
October 22, 2015

I try doing my research of the size I choose medium this color yellow didn't fit me, I had order a red one same size but I believe they give me yellow size large I was upset but I give it to one of my friend for her early birthday present she love it so much. I like my red dress it fit me right in a size medium thank you Rotita.

Date of experience: October 22, 2015