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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I've ordered a few times from this website and each time my item looked nothing like the picture! The quality of material is very cheap and all items were delivered in a clear plastic bag with no tags and it appears that my items were hand sewn. Please don't waist your time or money on this website!.
I received the dress I had ordered. It was basically see through. Poor quality. And felt like it was made from the same material as a Halloween costume. I paid $40 for a dress that was 70%off. It was the worst dress I have ever seen. Extremely disappointed. Never order from the company!
Hi Taylor,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Man what can we do ain't nobody got no money to give away it's gotta be something we can do bbb maybe this is a scam they take ur money man
Hi Tikashi,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
This company is horrible! I placed an order using PayPal (thank god) and it took over a month to get to me! They are horrible at communicating with anyone! I'm so pissed at this company I opened a dispute and eventually escalated it to a claim. Thank god I paid with PayPal. Total scam! Can't believe a company like this is up a running. They're going to come crashing down soon.
Hi Sierra,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
It takes about a month to get your order because it comes from China. That's how long it take me but I got my stuff
Hi Angela,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I have never ordered online before. I placed a order 2 weeks ago. And still haven't received it who ever they are need to get a real job and stop playing with people hard earned money
Hi Marqueshia,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I orderd my stuff well over a week ago. But still not had email or order number. I'v tyred to message them but no reply! Anyone know how to get in touch with this site?
Hi Gill,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I ordered a few items from this site a few days before Christmas. The funds were taken out on the 24th of December. It is now the 12th of March and I've yet to receive a package from them. I've been patiently waiting being that I changed my shipping address, but it's going on three months. I need a refund. Don't waste your time or energy. Find another site.
Hi Gods,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
The site stated the products will be shipped within 24 hrs. It has been almost a month and my items still have not been shipped. I did a ticket and they replied stating that they are waiting on one of the items and did not have an est. I replied and stated to cancel the item and send the remaining items. They replied they would have to cancel the entire order and charge me 3 per item... This site is a scam... I have been trying to locate a telephone number to speak with someone directly; however, have been unsuccessful. I am going to have to do a refund request with my bank at this point.
Hi Kimberlee,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
The quality of clothes is very poor do not buy from them. I bought a skirt and looked good on their site when it arrived I could not believe it the material looks like the chair cover material.the review option is not there on their site and customer service do not reply to any one. See pictures below
Hi Hilda,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Poor quality, smells like cigarette. It's not the same as the picture. I even paid extra for shipping and it takes forever to arrived. Never shop on this site. It's a total waste of money.
Hi Jie,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I placed an order and the money was debited from my account almost immediately. Yet, after a week, I had still not received any shipping information. I called the customer service number, which went straight to an answering machine. I left a message, but nobody returned my call. I opened three tickets online through their website asking about my order, and never received a response to those either. This is an absolute scam and theft. Don't waste your time, money, effort or energy by placing an order through this company! I am still waiting for my package or some communication from them! SCAM!
Hi Rebecca,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I placed an order on Feb 26 of this year totaling over a 100$... And it is now march and I still have yet to receive my items. I left numerous of messages and emails no response back... this site is pitiful and im still waiting. I have reported them to the better business bureau I will get answer or my money bk
Hi Carvvelle,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
This was my first time ordering from this place got it from Facebook of course with all their bull crap advertising with all these bomb clothes that u can't keep ur mind off ordering. I ordered about $100 worth of clothes from this place Feb 26th 2016 and today is March 11th 2016 and nothing has been shipped wtf when it should have been here in 6-7 business days! I did pay thru PayPal thank fully so I'm gonna go ahead and start a dispute bc after reading all these reviews I'm really scared all the pretty clothes I'm waiting for will be bull$#*! anyways. SCAM SCAM
Hi Latosha,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
I ordered a dress 3 months ago. The dress never arrived. There is a tracking service which clearly shows the dress has been returned to rotita and yet they are refusing to give me my money back. They are offering me 50% compensation on my next shop. I have paid £30 and have no dress and they won't give me a refund. I have asked for the email address of a manager six times. They just keep saying that I need to wait. While it clearly shows that they have the dress. Please do not order from this site!
Hi Alexis,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Items arrived after 4 weeks however very poor quality. Have sent over 20 messages and no reply. DO NOT ORDER FROM THEM. They take your money. Will be contacting bank to get money back.
Hi Robert,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I ordered from them THREE weeks ago. When I placed the order it said 24 hour shipping. I gave it a few days, still nothing. I went back to the website for a customer service number to find that they don't have one! Me and the "administrator" has literally been going back and forth for a week now because they won't refund me. If I don't receive my money by Monday I'm reporting them!
Hi Jaylin,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
I agree with the same thing that Belle put. No item received, no answer on phone, no response email. How do I get my money back!
Hi nessa,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Avoid the seller! The customer service is horrible. I've ordered item from them in the middle of January which I still haven't received, when I've contacted customer service they were asking me to wait and they've refused refund my money. I was lucky to pay through PayPal which had to get the refund for me. I've been batling with Rotita for nearly 3 months until my money were refunded thanks to PayPal and the item still didn't arrived. Avoid the seller!
Hi Justyna,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
If you ask us to cancel the order, we have cancelled the order, not ship the order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shaphone,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,