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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I have shopped at this site many times over the years and an always happy with the quality of their goods and service.
I've ordered many items from Rotita. Communication had been quick and constant. Products were shipped within and agreeable time frame. Returns, even single beds, are easy and hassle free. Customer service is top notch.
I have been ordered mostly clothes from Rotita for several years now and I have never had any complaints. They always arrive on time and sometimes earlier than I expected even when ordering standard shipping.
I ordered a beautiful black dress with the slit on the side the dress did not look anything like the picture the one online was silk and the one I received a poor quality that was very see threw you can see everything and the dress is black so not worth it if I do not get my money back Houston we have a problem bull$#*! $#*! clothes cheap $#*! fabric all wrinkled SMH worst site ever China y'all need to get it together stop making unwearable clothes that DOES not look the same as it does online extremely mad
What a joke! Placed an order and NEVER received my purchases! Sent them an email which they never responded back to! Tried calling only to talk to a machine! I will never buy anything from them again! What a rip off!
Hi Kristina,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Rotita is a scam. Their quality is the poorest i have ever seen. What u get when you buy from these hustlers is nothing close to the images on the website. Its all cheap, cheap and very cheap material! I am so piss right now for fallen for this! Do not buy anything from them! Scam Scam Scammmmmm
Hi sophia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
TOOK PAYMENT DONT HAVE ITEMS WANT TO CHARGE ME FOR REFUND FOR ITEMS THEY DON'T EVEN HAVE THEY TRIED TO BLAME IT ON THE HOLIDAY I PLACED THE ORDER FEB. 12 2016
Hi Dani,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I called my bank to do a claim on this site/company! I ordered 03/04/2016 and no shipment not waiting any longer! Screw them, they can keep them clothes but I WANT MY MONEY BACK!
Hi Stacie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We will cancel the order if it's not sent out. If order already sent out, you can still reject the package when it attempts to deliver.
I bought a dress and a shirt and NOT ONE was the same product in the picture
I wrote them and to let them know about my complaint and they said I cannot get refund nor can send the product back, I was stuck with clothes and 50 I couldn't get back and they still haven't took any action
Hi Elizabeth,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Extremely disappointed the item I ordered navy jumpsuit neckline completely different like it missing a piece of material and pretty poor quality stitching
Hi Debbie,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
The customer service does not exist. You cannot get anyone on the phone, only leave a message. Direct debit from my bank means I was robbed.
Hi Vana,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
We have always sent out the order as we promised, but we may not respond in 1 working day.
It was delivered in a good condition with the date stated on the site. My order was well packed and delivered in good condition. Ill surely come back for more. Thanks a lot.
I had the most amazing experience. The photos of items were very appealing; trust me, what you see, is what you get. The customer service is top-notch as once I placed an order, I received the shipment. My dresses were in good shape and were a perfect fit and taste. Such a delight! The website is a gift itself!
The other day when I was looking for a new Necklace for my wife in online then I noticed the great offer of this site & just ordered for a Gold Globe Telescope Necklace. At my utter surprise they delivered as they promised & the shipping charge was very cheap. Really I am highly satisfied with the best services of this site.
I placed a order over 30 days ago. Messaged them the message came back, your item will be shipped within 3 business days! Do Not give these people your money! Someone call the scam department!
Hi Latanya,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I've placed an order seven days ago and haven't received a tracking number or anything yet. I've tried contacting them but nothing. This is ridiculous! Somebody need to find this person that's taking people money!
Hi Bracie,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Do not order from this site! They took my money and claimed I'd receive a confirmation email with tracking from my item. Which I didn't. After purchase it gave me my order number I messaged customer service a month ago requesting tracking for my item which I didn't receive and they seemed to no nothing, they are scammers, they just take your money then ignore all your contact! Report them! If you payed via PayPal you can report them and get a refund! Trading standards will soon catch up with them soon! Disgusting service!
Hi Georgia,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I finally received my item after a month or more of waiting. Not only was an item out of stock and i had to find another item in its place because i couldn't get a refund. But i received one pair of pants yesterday and they were very cheap material, poorly made and best of all, the button was completely detached from the pants and just in the bag it came in. Them i received the other pair today that i substituted for the out of stock item and there is a hole in the outer leg seem. That item was also said ships in 24 hours but it didnt ship until a week or more later. They sure did take they payment fast though. And cant get a straight answer on any of the "tickets" ive submitted. Just please dont wast your time with this website/company. I assure you will be very dissatisfied.
Hi anna,
We could send a refund for out of stock item if you prefer a refund.
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I made a purchase without reading reviews. Tried to cancel and guess what no telephone number at all. You have to submit a ticket and supposedly someone will respond within 24 hours... bull$#*!. I'm still waiting. Never again!
Hi Nikita,
First of all, sorry for any inconvenience that it may bring. We will cancel the order as you required, but if the order was sent out before you requested, you could reject the package when it attempts to deliver.
SCAM don't order anything for this company or anyone like it. They are scammers. Place and order a month ago haven't received nothing but they took my money the same day. "Stay Away From Any Site That Look Like This. You'll Get The Sane Results. BLF
Hi Bertha,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lashay,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,