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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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It took me 3 months to receive my order. I submitted several customer service request and never received a response. The products I ordered looked as if they were made by a rookie seamstress! Looks like they attempted to make what I ordered using the wrong fabric. The sizes are not true sizes, extremely small. Cheap material and nothing was long enough. My maxi dress came to my knee not ankle. I wasted my money literally! I should have left this China manufactured bull$#*! where it was!
Sincerely,
Mad as HELL!
I ordered something and paid for it... but I haven't received it. I called, emailed and submitted a ticket and I have not received any contact from them. I'm sure I will not get any customer service from them or my product
Hi Zahra,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Company delivery of items was weeks delayed. Sizes were cut extremely small and the only thing they could tell me is, "by the way, we are Asian size." (what?!?!?!) I have been going back and forth (via their online ticket system which is the only way I have been able to reach someone) and still they will not tell me how to return the items nor get a refund... all sales are final with this company. They have offered 10% and 15% refunds, as well as, $30 via a dispute I filed. If you know like I know you will steer very clear of this company; unless you wish to make donations and maybe get something you can actually wear. Would rate a negative score if I could.
Hi Deidre,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Ordered a maxi skirt for £15. Arrived a couple of weeks later, nothing like the picture. Material totally different to what is described on the website, only worth £5 if u ask me. I've asked to return it but they insist I still have to pay the return postage to China. They said they can offer me $3 dollars to keep it as it will cost a fortune to return it. Livid. Still arguing with them but don't think I'm gonna get anywhere. Stay clear folks
Hi Emma,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Excellent quality! I love the fit and the material it's made of! Great purchase! If you're on the fence because of poor reviews, I'd just like to say it's beyond my expectations! Beautiful dress! Perfect fit!
It looks just as pictured and flows in a lovely way down close to my knees. I weigh 150 and my height is 5'3, I ordered a medium and it fits perfectly. It took just a day to ship and only two weeks to arrive to my house. I am very happy with my order and are thinking about buying the purple and black floral dress.
My husband wanted me to get this dress, I thought it was cute, but nothing special. When it arrived, I tried it on and loved it! It is adorable! I bought a little light-weight petticoat to go under it and it looks like an adorable stepford-wife outfit. Tons of compliments, VERY flattering!
I purchased this dress for 4 bridesmaids. All the dresses are fully lined. They all fit as expected. The only concern was the belt. It is the same size for all the dresses and I purchased 4 different sizes. So I will need to do some alterations with that, but the dresses are beautiful.
I am so glad I read reviews first I had learned the hard way from ordering from wish but thankfully I got my money back on that one. I would not order from any of these websites showing up on Facebook read the reviews first. There seems to be hundreds of different names but they all do the same thing. They send crap if they send anything at all. I don't understand why Facebook lets them advertise when they are all obviously fake and scams! Just read reviews on anything now days. Sad it has to be this way! I think just going to the mall is the safest way to shop!
Hi Lisa,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Hands down the cheapest most horrible clothing you can imagine. If they sold clothes at dollar tree they would look and feel like this! I'm so disappointed and disgusted! They should be shut down
Hi Nari,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered items then read reviews and told them to cancel my order they didn't send me the items and they took my money please buyers be aware rotita is a horrible lying site do not order anything from them
Hi Marina,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Ordered a jumper. When I received it, found it was very poor quality, looked nothing like advertised picture and the one size fits all was too small for me. I am a size 6-8 aus.
Said they would refund me if I sent it back. I sent it back which also cost me money. Then they didn't refund me! I have emailed them around ten times, at first they just asked for further details and now they have stopped responding.
Hi Tessa,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I ordered from Rotita the tracking number is fake they said the package was delivered by my local post office when i call the post office and gave them the tracking number ROTITA provided they had no ideal what the h_ll i was talking about. I still do not have the items i ordered so my next step is to my bank. I would advise all o you to do the same get your money back and run.
Hi Vivian,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I order $80.00 worth of clothing on 3/05/2016 and today is March 30th. Still have not gotten anything nor can I track my order. The tracking information is from a China tracking company and once you put your tracking number in, it does not give you and option to hit enter, go, search... nothing. This is scam and all reviews on their website is a $#*!ing Joke. DO NOT ORDER FROM THIS PLACE. I rate this a zero. Should be an illegal site
Hi Ebay,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Came quick. Tool money quicker. Products absolutely rubbish. Giving them to charity rather than give them a penny more of my money to send them back. Don't even know if charity will Want them. 1 bag was actually wet inside and Iv had to double bag the stuff as don't know what's on the bag... Lesson learned
Hi Jen,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered a dress and a necklace with earrings 4 weeks ago I still have not got order I want to know where it is and the phone # they give is wrong no way to get in contact with them I am very upset now they took my money already off my card and now I have no clue where my stuff I ordered is at I would never buy form rotota ever again
Hi sarah,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I've finally managed to get hold of the returns address for Rotita after weeks of back and forth to customer services (who take on average 2-3 days to reply to a ticket) and a dispute logged with Paypal. If you send the item back they will then give you 60% of the cost as they take 40% for admin and shipment. You ALSO have to pay to return the item. It's mega painful so unless you really really want the outfit and are sure it's going to fit don't buy!
Hi Lisa,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
They got pictures on there site, which when you receive them they look nothing like description and also it take a month+ just to receive the item i wish i can rate this store a zero star, DONT ORDER FROM THEM THEY ARE FALSE ADVERTISING
Hi Sha,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I paid to have my outifit delivered quicker (3-5days) it wasn't shipped until 6 days later, and arriving 9 days later by which point my occasion had been and gone. When it finally arrived the size was so small, i couldn't fit my leg in it
Hi Rachel,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
My wife used PayPal to pay for an order, but failed to provide the correct shipping address (on *******@PayPal). So shipping was held up. Rotita sent us email asking to confirm a new shipping address. Each of us provided at least 5 tickets informing them of the change of address, but they kept sending the same email. We even tried to call their customer service numerous times and no answer. Some 3 weeks later, I elevated to a complain at PayPal, then Rotita responded that they were awaiting a item prior to shipping. Wait! First it was an incorrect address, now it's a missing item. Then 1 week later, they provided a tracking number, but in 3 days now, it hasn't left China... Umm, what's up with that... Believe, this company has the worst business attitude I've ever dealt with and WILL NEVER DO BUSINESS WITH THEM AGAIN! I may as well write this off as a lost because the items will probably not come. I don't think it take 3-days to leave China. If I had known the location of this company, I never would have initiated the order.
Hi Robert,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angela,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.