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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
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Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I have just received this reply from my last review i put on this review site about ROTITA, Pah, they received my returned parcel months ago! Have ignore every email I have sent them for weeks and weeks when asking for my refund! Complete lies all of it! Oh and when they did reply once at the very beginning they only offered me part refund! Scam!
BUSINESS RESPONSE5/22/16
Hi Anna,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
This is an Asian rip off! Cheap cheap material. Sizes are not at all correct. Extra large is literally extra small or size 4 or smaller. DO NOT BUY! It is not at all what it appear to be on the website... I will continue to shop with fashionnova.com! Every is just as it appears, sizes are true, prices reasonable and customer service is excellent...
Federal Government should put a stop to this $#*!
Hi kimberly,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,
I recently purchased a waterfall cardigan which looked lovely on the website but the colours and quality weren't what I was expecting. I tried to return the item and I eventually managed to find a way to message the company only to be told it wasn't worth while sending the item back as I would only get a 60% refund and I would have to cover my shipping fee! So they advised me to re sell. I did this and only go £2, despite it being new. So I've lost £18.00. Very disappointed as I don't have a lot of spare cash!
Hi Joanna,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
I wish I had read the reviews prior to ordering anything from Rotita! Not only is there clothes very low quality and cheaply made, they have HORRIBLE CUSTOMER SERVICE when dealing with a return. I was harassed about a $3.00 store credit (I will never use because I'm NOT buying anything ever again from Rotita) after I wasted $20 on something I will never wear it looks like something you would go to bed in if that! This is definitely not what you are looking for trust me. I will go back to shopping on Amazon where shipping is free and returns are easy. I have never been treated so poorly by any company like Rotita... what can I say this company is in China! SMH
DO NOT BELIEVE THE SOB STORY OF THEM WANTING TO GIVE YOU A FULL REFUND... THE MINUTE YOU ASK FOR THE RETURN ADDRESS THEY THREATEN YOU AND TELL YOU THAT YOU WILL PAY MORE TO RETURN THE ITEM TO STINKIN CHINA THAN YOU ORIGINALLY PAID, THIS IS ALL A GAME FOR SHOW ON THEIR PART!
Hi Myrna,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
No stars! Horrible customer service, false advertisement! The rep actually told me it would cost too much to return my merchandise and I should give as a gift or sell online. 2X was too small for my VERY petite size 5 daughter, who will I give it to?!
Hi Dianne,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,
Save yourself the hassle and don't even think about doing business with this company. It takes them FOREVER to ship your items, and once you get them and find out they are cheaply made and don't fit, the only way to return them is to pay twice as much than your original payment to send them back. There is absolutely zero customer service- all communication is done through email with someone who barely speaks English. Save your money and shop elsewhere.
Hi Amy,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
I love everything about this website. Fits perfectly, good quality and the material is really good and soft. Overall AMAZING purchase!
Every purchase is Very suitable, Good quality, Very fashionable looks, very cheap price, very affordable, color is same with the photo. I am a satisfied customer!
Things I buy there are really unique. Fitted me perfect! Also very cheap for the good quality.
Super nice and just as seen in the picture! I am very glad to have many great pieces in my wardrobe!
Never sent me the return address clothes are cheap and the sizes are way off this company se be put out of business taking people money i spent 140.00 bucks with these people ugh never again you mak it bad for other online companies.
Hi Shamar,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
I promise your order was sent out already, by USPS, track number is LS868367585CN, link, www.usps.com. And it’s already delivered on May 20.
Kind regards
Received my first order today on this website and I'm amazed at the quality and speed of postage. Amazing value for money will be ordering again! This dress is lovely and unusual I can't wait to wear it out
I ordered a jumpsuit from these two weeks ago. I tracked my order and it showed that it had been accepted and in transit, but its been in transit since 05/10/2016. I tried to submit a ticket and the system said I had the wrong tracking number and i dnt kno another way to get in touch. This is the worst shopping experience i have ever had. I am pissed. I will never order from these people ever again. They shouldn't even be on the web no more with all the complaints they get. I dnt understand why they are still in business
Hi Daphnee,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
I just received this dress yesterday and LOVE it! The colors are vibrant as shown in the photo. I'm 5 ft. So this dress comes nicely down to my feet but doesn't touch the floor. I got the large because I like lots of room to lounge in, and it is roomy! Super comfortable and also great to dress up with accessories for a night out.
This dress is very nice -- but your sizing is still off. I am keeping it because I am losing weight. I've ordered from you before - but it won't be clothing anymore - accessories yes - the sizing is just to far off.
Dress took a pretty long time to get to me, BUT I am SO happy with this dress! The pattern on the dress was a little different but not even that noticeable. Same colors as the one above, only thing was placement of the pattern. The length fits me H to the T. (I ordered a medium) Will be ordering again. SO excited to take this dress to the beach!
Love this dress, its colors are vibrant. You will need a long slip underneath it cuz it is very see through. Its loose and flowing like the picture. Great for summer and spring
Looooooooove! Fits true to size and is just all around cool! Very versitle ~ can be worn for lots of occasions and get lots of compliments when I do wear it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anna,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,