Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Will H.
Unfollow Will H.
Share Review
Report Review

Stretchy material
July 17, 2016

Unbeatable price and nice bodycon dress! Stretchy material and moderate thickness, does not wrinkle easily. Similar to the product photo. Got it in black.

Date of experience: June 14, 2016
New York
1 review
1 helpful vote
Follow Smith D.
Unfollow Smith D.
Share Review
Report Review

Size and length is good
July 17, 2016

I love this dress. It fits perfectly and goes well with just about anything! The size and length is also good. Stretch. Fits well. I Would recommend it to all my friends. Thank you very much!

Date of experience: June 14, 2016
Washington
1 review
1 helpful vote
Follow Harris R.
Unfollow Harris R.
Share Review
Report Review

Great customer service
July 17, 2016

This dress is very good. The material is good quality and the length is perfect. I got my stuff to the US in less than 2 weeks and they emailed me once my order was processed. Great customer service as well with slight issue I had with my order. Will definitely be placing another order very soon!

Date of experience: June 14, 2016
Washington
1 review
1 helpful vote
Follow Maldonado B.
Unfollow Maldonado B.
Share Review
Report Review

Pleased with this order
July 17, 2016

I wasn't sure what to expect seeing that I have never ordered from this site before. To my surprise the ordering was very simple and easy. Once my order was placed, I was expecting for it to be at least 3 to 4 weeks before I received it but once again to my surprise I received my order within 2 weeks after placing the initial order. So the shipping was faster than what I expected. I opened the package and inspected my new dress and the quality of the dress was not bad at all. Once I put the dress on, it fit fairly well and felt okay on the skin. The material and workmanship was much better than what I thought it would be. Because I was very pleased with this order, I have already placed a second order and now am awaiting my package to arrive. I hope I am as happy with the new order as I was with this one.

Date of experience: June 14, 2016
Washington
1 review
0 helpful votes
Follow Dean L.
Unfollow Dean L.
Share Review
Report Review

Perfect design
July 17, 2016

Great quality, perfect design, very fast shipping to my country. Love this clothes. Super affordable. Will come back to buy again. My friend also like it very much.

Date of experience: June 14, 2016
Texas
1 review
0 helpful votes
Follow Mays Y.
Unfollow Mays Y.
Share Review
Report Review

This jumpsuits is so much fun to wear. It hold me up and I love the fringe. The pants covers what needs to be covered. LOVE IT!

Date of experience: June 14, 2016
New York
1 review
0 helpful votes
Follow Larue D.
Unfollow Larue D.
Share Review
Report Review

Had lots of comments on this two piece dresses. But I wish I could've ordered to different sizes. My top needed to be about 3 sizes smaller but the bottoms were true to size and fit great!

Date of experience: June 14, 2016
Florida
1 review
2 helpful votes
Follow Patty P.
Unfollow Patty P.
Share Review
Report Review

WARNING do not buy from them. Bad clothes and worse customer service. They don't know how to talk English. They ask you to gift your items or resell them instead of paying the shipping fee plus 40% fee to refund the items. Cheap clothes that don't fit. I wear a 6 so I got a medium swimsuit and it would not go over my leg, The opening is a girls size 10.

Date of experience: June 14, 2016
Colorado
2 reviews
6 helpful votes
Follow Priscilla F.
Unfollow Priscilla F.
Share Review
Report Review

I purchased 3 items from them. First, I only receive 2 of the 3 items. I used the size chart and ordered my size accordingly. The sizes are off because the store is in China and the sizes are NOT accurate for USA sizes. The quality of clothing is poor. When I reached out to the company, within the time frame they require, for a refund. I was accused of ordering the wrong size and not measuring myself accurately. When I responded that I used their size chart and order accordingly, then I was offered a 15% refund and to sell the clothing to someone who the clothing fits. I'm appalled and disgusted a store would even suggest that. As a customer, I did not pay 15% of the price, I paid 100%. Save yourself the headache and DO NOT ORDER from this company.

As a follow up. Now Rotita customer service is offering me a 20% refund. What is wrong with Rotita! I did not pay 20% of the price. I paid 100% They are refusing to give a refund. They are robbing the customers. And they are requesting for me to delete this review. Seriously disgusted!

Date of experience: June 14, 2016
New York
1 review
0 helpful votes
Follow Tress R.
Unfollow Tress R.
Share Review
Report Review

Best birthday gift for friend
July 16, 2016

I bought this for a friend, and she is a size 10 I think. It looks great on her and she loves it. I got a medium for her, and she is happy with it. I wanna buy one for myself later.

Date of experience: June 13, 2016
Washington
1 review
0 helpful votes
Follow Roland R.
Unfollow Roland R.
Share Review
Report Review

Fantastic leopard print
July 16, 2016

Very comfy and looks great with leggings or jeans. The leopard print on the back is shining point. Everyone who sees this print said it is fantastic. The shirt become outstanding for this leopard print.

Date of experience: June 13, 2016
California
1 review
0 helpful votes
Follow bennett K.
Unfollow bennett K.
Share Review
Report Review

This was my favorite product that I have purchased here I purchased a 1x because I am in between L, XL, and plus and my bust is 36D not 34 as it says above and the top was a little loose but the adjustable tie helped.

Date of experience: June 13, 2016
New York
1 review
0 helpful votes
Follow lebaron A.
Unfollow lebaron A.
Share Review
Report Review

Fit great, reviews were spot on. Expected the bust to be a little too small since I'm a 42D, but it worked out perfectly, lots of compliments

Date of experience: June 13, 2016
GB
1 review
1 helpful vote
Follow Sarah K.
Unfollow Sarah K.
Share Review
Report Review

This company are complete sharks. Clothing is very cheap and nasty and their returns policy is shocking. You have to contact them for an address to send it back to, they replied to me three times without an address but instead saying 'are you sure you want to return as its expensive (turns out you have to ship it to China!) and then they'll only refund up to a maximum of 60% of order value. AVOID at all costs!

Date of experience: June 13, 2016
TW
1 review
0 helpful votes
Follow malkin K.
Unfollow malkin K.
Share Review
Report Review

Great price
July 15, 2016

Few day's ago i bought a skirt, i am surprised about delivery, really it was so fast. I got it yesterday, i am also happy to see the good color and design.

Date of experience: June 12, 2016
TW
1 review
0 helpful votes
Follow Johnson K.
Unfollow Johnson K.
Share Review
Report Review

I love it
July 15, 2016

I want sure if I'd like this because of the loose fit, but it fits perfectly and it is uber comfortable! I love it!

Date of experience: June 12, 2016
TW
1 review
0 helpful votes
Follow Kabiya K.
Unfollow Kabiya K.
Share Review
Report Review

Happy with my purchase
July 15, 2016

It looks exactly like in the picture. I'm soooo happy with my purchase. :)) )) I would totally recommend this item. No regrets buying this. And i really like how it looked on me but it slightly shorter than i would have expected. Other than that it is amaaaazing! :)) ))

Date of experience: June 12, 2016
TW
1 review
0 helpful votes
Follow Porter K.
Unfollow Porter K.
Share Review
Report Review

Nice
July 15, 2016

The print looks a bit different from the picture but the colours are still very pretty. The material is like a silky satin kind. And i agree with the other reviewer that the hips is a bit on the tight side. If your hips are about 100cm, dont choose the M. Its very tight. The bustline fits a 34C.

Date of experience: June 12, 2016
TW
1 review
0 helpful votes
Follow Dun K.
Unfollow Dun K.
Share Review
Report Review

LOVE
July 15, 2016

I just received this dress yesterday and LOVE it! The colors are vibrant as shown in the photo. I'm 5 ft. So this dress comes nicely down to my feet but doesn't touch the floor. I got the large because I like lots of room to lounge in, and it is roomy! Super comfortable and also great to dress up with accessories for a night out.

Date of experience: June 12, 2016
TW
1 review
0 helpful votes
Follow Teitz H.
Unfollow Teitz H.
Share Review
Report Review

Beautiful
July 15, 2016

Beautiful... Flowy exactly what I was hoping for. Not all my items came in at once, by I'm anticipating that my remaining things will be just as gorgeous

Date of experience: June 12, 2016