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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Love their price points
July 22, 2016

All products are genuine and at going price always. Love shopping online.

Date of experience: June 20, 2016
New Jersey
1 review
1 helpful vote
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It took a very long time but it showed up. It's not crappy quality. I am pleased with the outcome. Thank you to whomever handled my problem. And I will be wearing it on my vacation! Thank you again ROTITA

Date of experience: June 19, 2016
Pennsylvania
1 review
9 helpful votes
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I never received my merchandise that I ordered on 05/24/16. Can't track my merchandise on DHL. I'm pissed and this is a fraudulent company. I want my money back and never will I ever order from this company again!

Date of experience: June 19, 2016
Canada
1 review
5 helpful votes
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DO NOT SHOP HERE!
June 19, 2016

Quality of clothes was poor and sizing charts on the website are not accurate. They also don't send a receipt with the package so if you are missing items there is no way to tell them. Would definitely not recomend

Date of experience: June 17, 2016
New York
1 review
2 helpful votes
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When I walked out in my bathing suit, I told my husband I ordered a cheap bathing suit... his first words "it looks like it." They mail it with no return label, make it nearly impossible to return, and I just wish I had looked at reviews. $40 dollars in the trash.

Date of experience: June 17, 2016
California
1 review
0 helpful votes
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Great Customer Service
June 20, 2016

Their customer service is extraordinary! Every time I ask for their help they provide me with fast assistant and accurate info.

Date of experience: June 17, 2016
New York
1 review
3 helpful votes
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They are Terrible
June 19, 2016

I made a purchase on, June 6,2016 and I haven't gotten my order yet, so I want my money put back in my account, because I didn't get my order in 24hours as promise. This company is Horrible!

Date of experience: June 16, 2016
New Jersey
1 review
0 helpful votes
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Disgusting
June 19, 2016

They pretty much took my money and ran. No way to get a hold of them... I paid extra to have it shipped quickly so I could take on vacation... That was over a week ago. It still hasn't shipped. There is no way to get in contact with anyone, and based on the reviews- if and when I do get my product I'll just be throwing it away. Oh, and of course I've already been charged for the product. Scammers. Stay away ladies.

Date of experience: June 16, 2016
GB
1 review
0 helpful votes
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Bought 3 tops advertised on facebook. They were all dreadful, didn't look like the picture. Stitching very poor. 2nd rate garments.

Other reviews stated too expensive to send back so I haven't bothered.

Date of experience: June 16, 2016
North Carolina
1 review
0 helpful votes
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I ordered a bathing suit from Rotita on June 3rd for my birthday pool party on this Saturday the 18th. Still have not received it yet but they snatched the money from my bank account in less than 2.5 milliseconds tbe same day I purchased it online. This sucks because according to the tracking website they provided with my tracking number its been at the ISC Miami USPS since 6:30pm June 12th. Like really, wtf is my $#*!? My party is 2 freaking days away and no bathing suit. I will NEVER order from this shabby $#*! company ever again. They havr really p'd me off...

Date of experience: June 16, 2016
GB
1 review
2 helpful votes
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I ordered a dress and paid for expidited delivery to received dress within 2 to 3 days, item was not posted for over a week. The dress had hole under the bust I contacted rotita and was advised to repair the hole. I requested refund and was advised 15% account credit was max compensation. I challenged and was offered 25% account credit?. I advised I wanted full refund and was told I would receive 60% when dress was received in China. I have a feeling the company would never acknowledge receipt. I have passed the matter to paypal. I have ordered from rotita before and items had loose stitching or holes in the seams due to cost I did not try to refund. I assumed ordering a dress that was priced just under high street price the quality would be better. The company sells poor quality items and makes its money by refusing refunds for damaged goods. You can not review items on their site which should have alerted me to the type of company this is. Please note I have bought lots of items from Chinese sellers such as Chinese Tailor and loved the clothes. Rotita is connected to jolly chic and roseme all sights seller same products prices vary. All of the different named companies send products that are damaged and refuse to give refunds. Please use paypal for the protection offered when you find out you cannot return goods and the refund offered is actually store credit as if you would buy from rotita again.

Date of experience: June 16, 2016
New York
1 review
1 helpful vote
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Worst! Liars and cheats. Do not but anything from this foreign scam of a company. Cheap material, poor customer service and liars. STAY AWAY! Read reviews throughout the Internet. JUNK, PURE JUNK!

Date of experience: June 16, 2016
Massachusetts
1 review
0 helpful votes
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Best found
July 18, 2016

One of the shops that I use for online shopping. They are fast and they are very professional. No delay on delivery. Loved the shopping experience i had from them. Keep up the good work guys

Date of experience: June 15, 2016
California
1 review
1 helpful vote
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Great shopping good prices.
July 18, 2016

I love online shopping and I found this great new site. They have great customer service my order shipped promptly. And everything was just as expected. I will be back. Glad I heard about ROTITA. I will recommend them to friends.

Date of experience: June 15, 2016
Canada
1 review
3 helpful votes
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I ordered 3 items for the first time from this company. To start with I received no confirmation from the company. I only knew they received payment thru my paypal. I had to contact them to confirm they were even going to send me my purchase. They got back to me in a timely manner and gave me an odd tracking number. When I went to down load the tracking app. There were a few red flags about the sketchiness of this app so I didn't. The order finally came today, the items are of poor quality and are made for much smaller people than a 5'7 woman. They are so short wasted and too small I will not be able to wear them. Sadly I'm out 77 dollars as I won't even bother trying to deal further with this company. LET THE BUYER BEWARE!

Date of experience: June 15, 2016
New York
1 review
1 helpful vote
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Amazing Products!
July 18, 2016

I am happy to say that my ordered dress is fully perfect. I got the dress absolutely in time. I want to thank them who conduct the business. The dress quality is fine. The dress looks so nice. The finishing of the dress is perfect. The cotton and color also great. No objection from my side. Everyone can shop from here. I am sure that this site is better from others. I will continue my shopping from this site.

Date of experience: June 15, 2016
New York
1 review
1 helpful vote
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Outstanding Experience
July 18, 2016

I needed to buy something for my girlfriend's birthday, and I found ROTITA! I knew my girlfriend liked scarves, so I went to the accessory section, and chose the New Fashion Black Gold Thread Solid Color Long Tassel Scarf and was 31% off. A lot of their items are on sale, which is cool! Very cool site, great sales, and easy to navigate! Definitely looking forwards to buying her some other stuff.

Date of experience: June 15, 2016
Washington
1 review
0 helpful votes
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Great length
July 18, 2016

LOVE! I will purchase many more! Soft, sturdy material, great length. Can be worn as a dress or shirt, I got in it black and grey. Fast delivery.

Date of experience: June 15, 2016
California
1 review
0 helpful votes
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$#*!y service.
June 17, 2016

Slow I'm a first time customer an y'all suck. Now I lose a 100 dollars an have to spend more to get close for my trip. I hope the warehouse blow up. Y'all getting ppl for there hard earn money. So I hope y'all lose in the end.

Date of experience: June 15, 2016
California
1 review
0 helpful votes
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Stretchy material
July 17, 2016

Unbeatable price and nice bodycon dress! Stretchy material and moderate thickness, does not wrinkle easily. Similar to the product photo. Got it in black.

Date of experience: June 14, 2016