Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
3 reviews
8 helpful votes
Follow Laura S.
Unfollow Laura S.
Share Review
Report Review

Do not, ever, ever use this poor excuse for a company!

I ordered something 3 months ago which still has not arrived! I then asked for a refund and was told that because it would be a loss to them! And it couldn't be done.

They have then spent the last few weeks haggling with me about how much of my money I can have back (also disgusting!). And a few weeks after we agree on something, it still isn't in my account and they are now asking if they can pay it as store credit and telling me a shipping charge needs to be applied to me before they can refund me?! I paid for shipping when I placed the order!

The way they have spoken to me, ignored my simple request for a refund and back and forth asking me to check with the post office, as well as "please understand" emails and ignoring me.

Just don't ever, ever buy from them!

Date of experience: July 5, 2016
Canada
1 review
0 helpful votes
Follow Nicola R.
Unfollow Nicola R.
Share Review
Report Review

Taka my breath away
August 6, 2016

The open back design just taka my breath away, can't believe I just got the dress with so little money.

Date of experience: July 5, 2016
Spain
1 review
0 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

Looks younger
August 6, 2016

The dress was just not my style, so I give it to my mum, she super loved the dress and looks younger in it.

Date of experience: July 4, 2016
RU
1 review
0 helpful votes
Follow portia C.
Unfollow portia C.
Share Review
Report Review

Love this site
August 6, 2016

I brought the dress to my GF as a gift. She loves it very much.

Date of experience: July 4, 2016
RU
1 review
0 helpful votes
Follow Cindy w.
Unfollow Cindy w.
Share Review
Report Review

Soooo cute and breeze
August 6, 2016

The dress is a little longer than I supposed, so I cut it shorter, and the dress turn out to be a brand new style dress at once. Soooo cute and breeze.

Date of experience: July 4, 2016
RU
1 review
0 helpful votes
Follow Tonya M.
Unfollow Tonya M.
Share Review
Report Review

Another style and same beautiful
August 6, 2016

The chiffon fabric is a little see through, that's fine, it can be sexy with the see-througth fabric. Another style and same beautiful.

Date of experience: July 4, 2016
RU
1 review
0 helpful votes
Follow Clara d.
Unfollow Clara d.
Share Review
Report Review

The dress is so elegant
July 7, 2016

OMG, the dress is so elegant. I have never well dress like this before. However, the elegance style works well on me, and I have already another 4 dresses in the site. Look forword to the dresses.

Date of experience: July 4, 2016
GB
1 review
6 helpful votes
Follow Angela H.
Unfollow Angela H.
Share Review
Report Review

I stupidly spent over £110 on this site and not one item fits me! They fit my size 12 daughter but do not fit a size 20 as it stated they should! They're saying it's pointless returning as the shipping costs are too much. There is certainly no easy 30 day refund facility. You don't even get a delivery note with return instructions and where to return to. Appalling service and total rip off! Do not waste your money like I have done. Lesson learnt!

Date of experience: July 4, 2016
GB
1 review
4 helpful votes
Follow Tara c.
Unfollow Tara c.
Share Review
Report Review

I ordered 3 items for my holiday. I followed sizing carefully... 1 item too big, I item too small (fitted my large bust on the swimsuit but my legs needed to be like arm size to fit this part) and the other item is about the size for a 8yr old. Won't refund, offered rubbish small compensation to spend on ordering another item (don't think so)! No delivery note and was told I should keep items and give away as gifts to friends and family if they don't fit me. NEVER order from here!

Date of experience: July 4, 2016
Minnesota
1 review
4 helpful votes
Follow Santana S.
Unfollow Santana S.
Share Review
Report Review

I paid extra money on this site for faster 6-7 day shipping in order to receive my item for the 4th July. Well, the UPS truck does not deliver on the 4th of July so I will not get my item until July 5th. I ordered my item on June 20th it is July 4th at midnight and I still have not received my item and I will not receive it until after the 4th of July, even though I ordered it for the 4th of July. They wanted to come up with some excuse about long distance and I didn't calculate for the length of time it would take and I told the lady that I paid extra for 6-7 day shipping and still no item. I will never order from this site again, it is a scam! It's a rip-off and I'm pretty sure once I receive the item I'm probably not going to be happy with it anyways! Do not use this cheap site with the crappy shipping!

Date of experience: July 3, 2016
New York
1 review
4 helpful votes
Follow Wilneshia C.
Unfollow Wilneshia C.
Share Review
Report Review

STRAIGHT BULL$#*!!
July 6, 2016

I placed an order for a really nice LOOKING jumpsuit on June 21. Well, today is July 3rd and still have NOT received it. I put aside $400 on a card that I use for online purchases only, because there were several other items I wanted to order. I'm glad I used the common sense God blessed me with and just order something cheat first to see how it goes. Smh! NEVER EVER AGAIN! And for those saying that they received their items are from China, and are using American names. I smell millions of RATS! YOU SELFISH PEOPLE SHOULD ROTTEN UNDER A JAIL!

Date of experience: July 3, 2016
New Jersey
1 review
4 helpful votes
Follow Julie R.
Unfollow Julie R.
Share Review
Report Review

Don't waste your money on their clothing. Awful. Cheap. Nothing like the photo. Waste of money

Date of experience: July 3, 2016
California
1 review
4 helpful votes
Follow Christina K.
Unfollow Christina K.
Share Review
Report Review

NEVER NEVER AGAIN
July 3, 2016

I ordered a red, white & blue halter top. I specifically ordered for of July. When I ordered it; it said I would receive it by June 25th. Well, today is Friday, July 1st. Guess what? No shirt, no customer service, tracking says it will be July 5th! Really? Never again. From now on I'm checking reviews. I have ordered from Pink Coconut that you see on Fb. It was shipped here right away. One dress came in a small box wrapped in tissue paper. Nice! I thought after that experience; everything else would just be as nice. And, if I knew Rotitas products were made in China; I would have never ordered it. I do not like the idea that slave children are making these items.

Date of experience: July 1, 2016
GB
1 review
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

This swimsuit is gorgeous
July 3, 2016

I cant wait to visit a pool or for summer to show this lovely piece... Its exactly as shown! Unfortunately I ordered the wrong size but this swimsuit is gorgeous. It's thick and is not see through.

Date of experience: June 30, 2016
California
1 review
0 helpful votes
Follow Michelle L.
Unfollow Michelle L.
Share Review
Report Review

Gorgeous!
August 2, 2016

This dress is perfect for this weather. Its light and cool material is very comfortable to wear and not be miserably hot. It does accent the curves very well. I love it and would love to find dresses that fit as well as this one. I highly recommend it!

Date of experience: June 30, 2016
Washington
1 review
0 helpful votes
Follow prtra h.
Unfollow prtra h.
Share Review
Report Review

Very flattering
August 2, 2016

I wanted an easy to wear summer dress for shopping, luncheons, etc that wasn't frilly or too fancy. So, I wore a white cami under it and it looks adorable. It fits great otherwise. The fabric is nice and soft.The first time I wore this dress, I received several compliments.

Date of experience: June 30, 2016
China
1 review
0 helpful votes
Follow serena w.
Unfollow serena w.
Share Review
Report Review

Great Lightweight dress
August 2, 2016

This dress is a slinky jersey material, that hugs your curves while being figure comfortable. The only note is that it is a bit thin, and because much of the dress is white, a slip may be required. I do not wear one, but I have to choose the color and lay of my undergarments very carefully when I wear this dres to be able to get away with not wearing a slip.

Date of experience: June 30, 2016
Florida
1 review
10 helpful votes
Follow Heather Z.
Unfollow Heather Z.
Share Review
Report Review

DO NOT BUY FROM THIS COMPANY! There is NO "easy 30 day refund policy " its all a scam! I was very careful and measured myself to be 110% to get the right size and what i got in the mail is something that would barely fit my 9 year old daughter! After arguing back and forth for weeks they wouldn't take my item back and didn't want to give me my money back they wanted to give me a $6.00 refund when i spent $22.00 or 20% off my next order SCAM!

Date of experience: June 29, 2016
Hong Kong
1 review
0 helpful votes
Follow Nally K.
Unfollow Nally K.
Share Review
Report Review

Great site
July 2, 2016

I actually love this site! Considering that the merchandise comes from so far away, the only drawback it the delivery time. But overall, whenever I purchase from Rotita, I am always satisfied with what I get. The quality of the merchandise I've gotten so far, is exactly as expected and I could not be more pleased. I definitely recommend Rotita.com!

Date of experience: June 28, 2016
Canada
1 review
2 helpful votes
Follow Jayne W.
Unfollow Jayne W.
Share Review
Report Review

Ordered a bathing suit and a dress. The sizes are very true to size. Everything fits the way it should. Plan to place another order.

Date of experience: June 28, 2016