I ordered a dress from here. When the dress came it was nothing at all like the pictures infact was a jumper and not a dress. The material is cheap and nasty rubbish and the quality of the workmanship is even worse. The garment came with holes in and a full hem dropping down. The company are offering a 20% refund or a 60% refund if I return it and I have to pay shipping and import tax. Disgusting when the item is faulty. You would be better off to burn your wad of £5 notes on the fire than buy anything at all from here!

I ordered 3 items off of Rotita. My payment went through and afterwards I received an email that one was out of stock and that I had a credit in the store. I checked and it was there, but didn't really find anything else I wanted so didn't use it right away.

My items arrived and one was the correct size, the other is child sized. If we hemmed the sleeves it would fit my 4 yr old niece. I ordered a women's XL, so there is quite a disparity. I have been going back and forth with the company for a week with them telling me that it's not worth it to return it and refusing even half of a refund. This is by far the worst customer service, and the quality of the products is shoddy even if you get the right size. Don't waste your time or money

I bought two shirts. The shirts didn't fit properly... poor design. Buttons partially down the front that ended in the middle of my breast, totally unflattering. I asked customer service for return authorization.

First they tell me to send a picture of the shirt on me. Seriously? Rotita is going to tell me if the shirt looks ok on me?

I say no, I want to return the shirts.

They say "sorry for that trouble to you
You can send back, but you need to pay for the shipping fee back if return, which is expensive, because its returned to China. I think it is not worthy and troublesome. So we suggest you keep the order, and if you really cannot wear it, you can sell it online or send it to someone as a gift. If you trust me, I can apply some compensation for u to make up your loss, do you agree?"

Heck NO, I do not agree. Instead of agreeing to accept the return, they tell me TO SELL THEM OR GIVE TO A FRIEND!

Live and learn. Maybe Trump will put a huge tarriff on overseas companies and then they won't have to worry about issuing refunds.

Love the look and the quality of corset, although the size was waaaay to shall. I even followed their size chart. Size S cross references a 35" bust. Considering I'm a 34", I figured this would be perfect. NOT! =0( I advised them of this and they asked me if I had measured myself and if I had somebody I could give it to. I'm in the midst of trying to have them refund me my $ and pay for returning the item. Today I let them know that I would buy another one ( bigger size) and I would spread a word about them if they came thru with my requests. Haven't heard back yet, but I'll keep U guys posted.

One star was required! They should have negative stars for this one! Size accuracy, quality of garments and customer service are all seriously lacking! Their size chart states that an XL is 42" bust. That is not true it is more like 36". I ordered 4 dresses none of which I can wear. The fabric on one is a very cheap cotton, although it looked nice enough for the office online. On another the fabric belt arrived with a tear in it. I was supposed to have next day shipping; it took over a week for my stuff to ship. This company is a total waste of time and money. Do not buy from them or you will be disappointed!

This firm should not be allowed to trade. I have wasted £30 on a jacket which arrived finally after numerous emails to them. The jacket came bundled in a small plastic pouch and resembled a floor cloth. It wasn't even folded just bunched into the bag. The quality is utter rubbish and certainly not worth £30. I am not going to even attempt a refund as the hassle I have had with them I can't commit my time to them. I am putting it down to a bad online purchase but would want to warn everyone, don't deal with them.!

I am extremely disappointed in Rotita.
After ordering my items on 01/10/2016 (Australia), they did not actually send out my order until 24/10/2016. That's almost a month, AND that's after I informed them that I wanted to wear one of their dresses to my cousins wedding, which I was leaving for on the 27/10. The first attempted delivery by TOLL/DPEX (delivered second try) was on the 28/10, after I had already left. Great job guys.
When I have finally received my freight, on the 02/11/16, I find that even though I used their size chart and MEASURED myself to make sure I had the correct sizes, the arm holes are tiny, and I don't fit into the dresses I bought, and I made sure that I bought large ones so that I would fit, good thing that I didn't get it before the wedding, hey?
I will NEVER buy from Rotita again.
Good job on ruining my day after spending so much money on your bloody clothes.