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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
3 reviews
6 helpful votes
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My dress did arrive (unlike some reviews) but the size was 3 sizes smaller than the size chart (I measured everything). The material was really poor quality and the colours of the panels varied so it looked really odd. There is no way of contacting the site - you just go round in circles with it saying your details are incorrect (even for a password reset) - it is very cheap but when you receive something unusable it becomes just a waste of money.

Date of experience: January 26, 2017
Missouri
1 review
5 helpful votes
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Terrible, terrible
January 28, 2017

Terrible cheap clothes. They don't fit. I reordered a size bigger than last size and it came smaller. They take your money. But there's no way to return the junk. Which is what it is. Don't buy from this company. It's cheap, they don't fit and you can't return. Your screwed by these people

Date of experience: January 25, 2017
GB
1 review
5 helpful votes
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Unbelievable scam
January 27, 2017

Awful. Cheap and nasty. Paid for express delivery. It arrived three weeks after. I have never known anything like it. No paperwork to return the garment. Non committal response to challenge. Waste of over £30. Have now been sent a further bill for by TNT for £30.39 for import duty. So I have wasted over £60. Please do not be conned. They should be struck off. Have threatened them with Watchdog. Now have overall rated them at five stars. Another scam.

Date of experience: January 25, 2017
GB
1 review
6 helpful votes
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Rude and indifferent.
January 27, 2017

Never again will I order from Rotita. The clothing is inferior quality, sizing is very odd. The item is nothing like the picture. Trying to get an address from them to return items is proving difficult and if i should manage to, they only refund 60% of purchase price less shipping costs. Not happy.

Date of experience: January 25, 2017
California
1 review
7 helpful votes
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I purchased 2 blouses from this company for the first time. They looked good and reasonable in price but when it arrived, they are of very poor quality and I figured they enhance the appearance of their products in the pictures. I'm not paying postage to ship back to China!

Date of experience: January 24, 2017
Rhode Island
1 review
8 helpful votes
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I ordered several woman's shirts from them based on their "U.S." size chart conversion. All but one shirts needed to be returned. This is an Asian company who ships their products from Georgia (in the USA) but the make you ship them back to an address in CHINA and they will only return 60% of the cost of the items. TERRIBLE RETURN POLICY & CUSTOMER SERVICE! Save your time and money, do not buy from them!

Date of experience: January 23, 2017
GB
1 review
7 helpful votes
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I ordered the dress which looks much better on the website. It took sometime to arrive.
Big disappointment of quality. Not worth almost £28. I wanted to contact customer services, the person is not available. I tried to submit a ticket but the answer is every time avoiding any help.
It looks like a scam. Promises that you can return the item are not truthful.

Date of experience: January 23, 2017
GB
1 review
7 helpful votes
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Don't waste your money
January 25, 2017

Only the vaguest resemblance to the photos, terrible fabric and construction, and poor sizing: I can't even get into one of the items.

It says it all, when I put "Poor quality" when opening the ticket, it said "considering the low price, some customers have too high expectations".

Date of experience: January 23, 2017
Australia
1 review
7 helpful votes
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Scam scam scam
January 25, 2017

Do not order from this company. Biggest rip offs ever. Don't expect to receive it for 6-8 weeks... and then be prepared that it will be 4 sizes too small and not made of good quality fabric. Don't waste your time or money with this lot. Check the online reviews before purchasing.

Date of experience: January 22, 2017
GB
1 review
7 helpful votes
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FRAUDULENT COMPANY
January 24, 2017

I ordered 4 dresses from this company. They arrived and did not look anything like the picture. The quality was so poor, material was like a piece of cardboard.

The goods have been returned and I must have written about over 100 emails. Keep getting the same stupid standard replies and I am so frustrated now.

They have not yet given me a refund and it has now been 2 months of me chasing them for it. THEY ARE THIEFS AND HAVE STOLEN MY MONEY.

DO NOT ORDER FROM THEM AT ALL. THEY ARE A FRAUDULENT COMPANY AND WILL RUN YOU TO THE GROUND IN TRYING TO GET YOUR MONEY BACK.

Totally disgusted that people will stoop this low. I work hard for my money and the things I had ordered had been for Christmas presents. I am so upset that I got fooled by this bunch of thiefs.

P.s. Not sure why people have written some good reviews about this company, it must be their own staff doing it in order to trap people to order from them.

Date of experience: January 22, 2017
Kentucky
1 review
7 helpful votes
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The photo depicting this sweater was a nice bright yellow. The sweater arrived and I wanted to cry! It is puke brown! I am so tired of getting ripped off by Chinese businesses! It will cost me a fortune to send this back and it is too much money to insure it so who knows if it gets to you or not. NEVER AGAIN and I will let everyone I know how you operate!
I have tried at least six times to upload photos and I am a photography instructor. It is not possible!
Buyers BEWARE!

Date of experience: January 21, 2017
GB
1 review
6 helpful votes
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Same complaints as every other reviewer - Unable to contact company or return items. Similar to other reviewer I ordered through PayPal believing that this offered me a degree of protection - clearly not!

Date of experience: January 21, 2017
Brazil
1 review
4 helpful votes
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Great dresses
January 22, 2017

I ordered 3 dresses which took 2 weeks to arrive. They were exactly like the pictures and of very good quality. I am very happy with the service. Fit beautifully and look great on.

Date of experience: January 20, 2017
Ireland
1 review
8 helpful votes
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Disgraceful
January 22, 2017

Ordered 3 dresses at a cost of 100. When I received them the quality was extremely poor, looked nothing like the pictures and we're just badly made. Returned goods to China and 2 months later and many emails back and forth I still have not received back my pathetic 60% refund and doubt I ever will. This company is a fraud and I would warn anyone who thinks of buying something online from them to not bother. You'll end up just throwing money away.

Date of experience: January 20, 2017
GB
1 review
5 helpful votes
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Impossible refund
January 22, 2017

Terrible service. Just excuses all the time so you can't get a refund. Orderd a jumper arrived way to big. Impossible to get a refund. Do not use.

Date of experience: January 20, 2017
Texas
1 review
6 helpful votes
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I ordered a jacket, never received it, but they charged my account. They say I need to let them know I want a refund but when I try to email the company it won't let me type in the message box! This company is not reputable. DON'T ORDER FROM THEM.

Date of experience: January 18, 2017
Singapore
1 review
5 helpful votes
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Same complaints as every other reviewer - Rotita uses images from other websites then manufacturers sub-standard goods from China. When I request to return item & get a refund they come out with excuses that the shipping to return the good is expensive & offer me 20% in hse credit for my next purchase. But sorry, I wont be orderibg fron Rotita ever again.

Date of experience: January 18, 2017
Georgia
1 review
6 helpful votes
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I ordered two items and paid extra shipping to receive in 2-3 business days. THREE WEEKS later they arrive. The dress is an XL and would fit a 10 year old anorexic. And the shirt is some awful variation that no one should wear and also made for someone that is a size 0. The size chart is incorrect, the colors are suggestive at best. Tried to contact, but have been ignored. This is a company in China that is stealing real pictures and then making knock offs to look like them.

Date of experience: January 18, 2017
GB
1 review
7 helpful votes
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Headlines indicated ok to return within 30 days. Yes it is ok if you are prepared to loose 40% of the price you paid post office, tracking postage to return goods to China.
The garment quality was unwearable. Cheap material full of static & not the dress described on the ad.

Date of experience: January 18, 2017
Virginia
1 review
7 helpful votes
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Fraud
January 20, 2017

Terrible place to buy, is like give away you money for free. Service terrible quality terrible, they sent the wrong item and they want i return and pay for shipping and also even were they made they mistake they only want to give you back 60% as you can see is not good idea to buy. They are in China and they don't let you know that because they know we won't buy as we know the quality is not good.

Date of experience: January 17, 2017