I ordered and paid for a dress advertised by this company on Facebook. It was some time ago and has not yet arrived even taking into account the delays caused by the Chinese new year. They tell me I have a 'ticket pending' but I have to repeat the order number. Surely they have it already? Stay away from this site, it is a complete scam. Facebook should not host these ads from Chinese dress companies without much stricter vetting.

How I wish that I had looked at these reviews before I sent my cash. The dress that arrived was not the size that I ordered as evidenced by the label and was therefore too small. The company should therefore pay for the return but I have spent all day trying to get even a return address from them, The invoice on the front of the packet shows a partial address in Hong Kong but the parcel was posted in Germany. The whole thing looks very fishy and I think that I have probably lost my £20

On the 18th November, 2016 I placed an order with Rotita for a swimming costume and paid with my visa card. At the time or ordering I wrote down the order number which showed on the screen. I did not receive a confirmation email from Rotita or a receipt or invoice. When the goods had not arrived by the 12th December, 2016 I commenced emailing Rotita asking confirmation of despatch and for the Receipt/Invoice.

I have now emailed Rotita 25 times to no avail. Still have not received any paperwork, the goods or a refund.

The 18 replies I have received from Rotita are single lined replies saying:-
We will check again for you
Can you wait one more week
Can you go and look at your local post office
Could you agree to 60% refund
And finally - the last email - Do you still want to return the goods (THAT I NEVER RECEIVED!)

Almost three months and still no goods, no refund and no answer to my emails.

Received items quickly despite coming from China (which isn't clear from the website). Shoddy quality with cheap fabric- looked nothing like the website photos. Unable to open dispute on site as they make the process difficult. Finally after contacting through various mediums including Facebook (but they delete all the negative comments from their page just as they add false positive comments and reviews) I received a reply. They refused full trying offering me a measly 15% OR a return to China which would cost as much as the items! Unhelpful and dishonest. I managed to get full refund from Paypal thankfully! Don't buy from this moronic company.

Like many of the customers, I ordered 2 dresses, one which was listed as "knee length" on the website, and one which was shorter, and I planned to wear with leggings. When they arrived (over a month later) the knee length one was not even long enough to cover my butt, and the shorter one had a broken zipper. I contacted customer service and were of no help. After 2 months of headache, I was able to recover 16 of my 48 dollars through PayPal, but now I have 2 unwearable dresses. This place is a TOTAL SCAM. Don't order from them!

Bought a dress size L (based on their size chart) for a uk 12-14. It arrived fine. Isn't terribly bad quality for something cheap. Not great though. Buttons loose etc. But would only fit someone size 8. Asked to return for a refund as it says on their site is fine, but was told in a very hard to understand reply, not to bother as it would cost me so much and take so long, so basically no, no return address given, no further responses.

I saw the ad on Facebook.
I carefully measured myself and used the size charts for each style. For one style, I even order 3XL (although I normally wear an XL).
I foolishly ordered 3 items.
I cannot even put them on. All have arms which are very tight. There were no measurements provided for the arm width of the styles which I ordered.
I told them that the clothes did not fit and have received two emails (to which there is no way of replying) asking me if I had measured before ordering.
I have not received a return address.

I ordered a dress in my usual size, sadly it does not fit and now I would like to return it and get a refund. Sadly, the contact line does not accept my order no and I can find nowhere how to contact them. This is the worst experience since I have ordered articles online. There was no invoice nor a note to tell me how I could return the dress and i cannot contact anyone. Terrible service and i feel this is not acceptable.

Ordered an item from this company, it took 2 - 3 weeks for delivery, when it arrived it was of poor quality and did not fit. There was no paperwork with the item and when I went on the website there was no help there with obtaining a return address. Delaying tactics, measure the garment sleeves! I just want an address to return the garment and get a refund. Having looked at other reviews it would seem that I will be very lucky indeed to get a refund. This company should be investigated, it is violating its returns policy. Do not use them.