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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Norway
1 review
17 helpful votes
Follow Sepid z.
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The clothes I received after one month was completely garbage and different from the pictures in their website. See the attached picture and how crappy is cut at the bottom of cloths and looks awful if try it on. Besides the color of top and bottom is different. Please do not waste your money in their products.

Date of experience: February 25, 2017
GB
1 review
13 helpful votes
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Dont buy from here
February 25, 2017

The coatigan I ordered was nothing like the quality it appeared in the advertisement on line. Poorly made, cottons unfinished, flimsy, would never wear it. Now disputing return of money. Say too costly to post it back. I had no idea it had come from China till it arrived. Be warned the things look nice on line but they are not. I would never buy from here again. I wish I had looked at this review site before purchase. After days of emails the company will only reimburse into your store account not refund any money to your own bank account from whence it came. Disgraceful.

Date of experience: February 25, 2017
Michigan
1 review
13 helpful votes
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Their items look very nice on their site. Ordered 2 dresses and a sweater. The only thing I received was a dress made of awful material. Two different colors and it drug the ground Tried sending it back. No reply did not ever get my other dress or sweater. Rip off. DO NOT BUY FROM THIS SITE

Date of experience: February 24, 2017
Australia
1 review
9 helpful votes
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Ratings
February 24, 2017

Why do you have so many negative reviews from your customers? Your 1 star ratings out score your positive ones. Is there a major problem with your company?

Date of experience: February 24, 2017
GB
1 review
11 helpful votes
Follow Linda M.
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Do not buy from this company. Quality is absolute rubbish and looks nothing like the pictures on website. The garment is unwearable. Wanted to return but would have to pay shipping both ways and would only receive 60% refund. They advised me to sell on EBay. Couldn't possibly as item is substandard. They offered 15% discount on next purchase... never again!

Date of experience: February 24, 2017
Illinois
1 review
10 helpful votes
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Merchandise FINALLY arrived one month after they took my money - all efforts to contact them were answered with an auto-reply email outlining their delivery policy, which is a total lie. I've filed a claim with PayPal, hoping they can get my money back for me. I'm not opening the package so I can't tell you what the dress actually looks like but after reading other reviews I'm sure it's crap. DO NOT BUY from this company - I don't know why they're allowed to do business in this country - they are a fraud.

Date of experience: February 24, 2017
Michigan
1 review
6 helpful votes
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Damaged zipper on coat
February 24, 2017

Been trying to get refund since November, Each correspondence with them becomes more and more nerve racking. One says they will compensate me and after two months they have no knowledge of problem and they want to start the process all over again.

Date of experience: February 24, 2017
Massachusetts
1 review
11 helpful votes
Follow Cokie P.
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I ordered s few dresses. I should have checked the reviews here before I did so. It is difficult to find stylish, plus-sized clothes. I was looking for some casual dresses to wear over leggings. I found exactly what I was looking for here--until they arrived, and much later than the promised 6-10 days for delivery.
The items were shoddy quality and the size, XXL, was laughable. They are maybe a 12 in US sizes. When I attempted to return the items, figuring XXXL would also not fit, or at least still be too snug, I got the run around. It would cost more then I paid to ship them back to China. The email said, "You could sell them online or give them as a gift to a friend." Seriously? I shop online because I live in a rural area and the hassle of both of those suggestions is in no way worth it. I chalked it up to a lesson learned (and not at an unsubstantial cost) and vowed I would badmouth this business as much as possible. I feel like I have been taken in by a Nigerian Prince.

Date of experience: February 24, 2017
Texas
1 review
10 helpful votes
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Ordered a coat, returned it, was charged more to return the item than the cost of the merchandise, also refused to refund entire purchase price, reasons were all kind've shipping excuses, one right after the other. Never will I deal with these people/company again, when you see Rotita RUN, don't walk, they are a rip off.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2017
Georgia
5 reviews
35 helpful votes
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Do not waste your money
February 23, 2017

I ordered what looked to be a beautiful sweater in size xxl. The size chart said it would fit size 16-18. I'm not kidding when I got it it was a child size. It might fit my 11 year old grandchild. If I return it I only get 60% credit and I have to pay the return fee which is astronomical. I can keep it and get a 15% credit. They send me a wrong size and I can't get credit!? Never again!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2017
California
1 review
6 helpful votes
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Bad business deal!
February 23, 2017

A first time buyer the dress didn't fit right all I wanted to do was exchange, but no it is going to cost me more than the dress!
Customer service sucks
No idea who gave them 5 stars maybe family members!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2017
Canada
1 review
9 helpful votes
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False and misleading advertising. Website states items will be shipped 6-10 business days after payment confirmation. It is now day 19 and order has still not shipped. Numerous emails to company had resulted in different excuses and reasons why they have not shipped. I have now asked for a refund which they have advised will take 30 days and they are going to charge me $3 per item as a restock charge, even though the items have never left Rotita stock. It will be interesting to see if the refund is actually processed in 30 days. Items are shipped from China.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2017
Washington
1 review
9 helpful votes
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BEWARE of buying here.
February 23, 2017

Never have I received via an internet purchase such a shoddy item of clothing. The quality is appalling. The material is rag like. Badly sized and put together. The discounted price is obviously not a true statement. I promise you, It would be insulting to the shop to take it to a charity shop. Dealing with the ROTITA is no better. They offer you back just 60% of the price even though the goods are faulty and on top of that you pay the postage back. In view of this policy they even have the cheek to ask if I thought it was worth the trouble returning it. Now I'm finished here its going on Facebook and I intend making contact with PayPal. The days should be gone when can be so exposed to bad business practice online

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2017
Washington
1 review
7 helpful votes
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Dress on it's way
February 23, 2017

I have upgraded this company as I felt my original review was a bit unfair. My first order from them arrived with no problem. I ordered the two layer maxi dress. I liked it so I ordered another one and this is where the problems began with customer service. I believe there was some kind of holiday in China by the time the second order went through. I wanted to alter the original size of the second order as the first dress shrunk a bit when I washed it. This is where it all went wrong. I believe they only have a very rudimentary grasp of English and get confused. Since I posted a bad review on Sitejabber I had an email saying the dress was on it's way. Unfortunately not in time for my holiday. I also had a reply to my review which was all about the size issue. I repeat as an English size 12 I have had to order the XL size. I am familiar with Asian sizing and have always been an L. I wouldn't order from them again. I only ordered because I liked the picture of the maxi dress on Facebook and thought it ideal for my holiday.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2017
GB
1 review
14 helpful votes
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I would like to give fair warning to people who are ordering clothes or other items from companies who are stating on their web site Free Shipping and 30 day easy return. Please check in the small print what the circumstances are if the goods are not suitable. In my case when I tried to return unsuitable goods After searching amongst the small print (no easy job) I find I have to return them to. China by post adding a tracking number. This was going to cost me £59.50 for a parcel less than 2 kg. More than the goods cost. This was no good so after intervention by SiteJabber the company Rotita.com offered me compensation of 20% to be paid into my bank account and I have to keep the goods which are absolutely no good to me. I have now accepted and the money is in my bank. A lesson learned

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2017
GB
1 review
14 helpful votes
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Not received my order after 5 weeks asking for a refund and getting nowhere. Avoid ROTITA like you would avoid the plague.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2017
GB
1 review
11 helpful votes
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Do not buy from here!
February 22, 2017

The items are of very poor quality, when wanting to return they have said the shipping back to china will cost a lot so no point. They also will only give you a patial refund. A complete fraud.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2017
GB
1 review
11 helpful votes
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Rubbish stuff
February 22, 2017

Just received my grey and pink coatigan, horrible quality, rip off. Photos are not true reflection of what item is in reality

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2017
GB
1 review
10 helpful votes
Follow Sandra G.
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I am trying to return a very poor quality item and cannot get a response as the site says my order number is invalid. Can't help but think they are using this on purpose. DONT BE TEMPTED.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2017
GB
1 review
1 helpful vote
Follow Xaivery J.
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PayPal retrieved my money back in Full in just one day. This is not a reputable clothing company but one that appears Fraudulent. They use China as their excuse for items to not be returned but are believed to be based in UK. Ignore the small print as company could not use this in court of law. Report them to Trading Standards immediately, more reports made about Rotita the more investigations and hopefully crackdown on these unlawfully trading.

Date of experience: February 22, 2017