Ordered item 5/9/17 and received several weeks later (shipped from China). Did not fit so went to website to return but did not submit "ticket" until 6/6/17. Meanwhile, had attempted to contact their Riverside, Calif. Ph.# *******551) but my messages (three) were not answered. A message on Pay Pal (where I had paid) said to contact them (address supplied). In checking their site again, I saw that on 6/13/17 they had left message saying they would send me the return address if I requested, which I did. On 6/14 they sent the return address and requested I send them the tracking number (package + tracking number sent 6/21. Cost: $8.35). On 6/22 I received an email from them (didn't have to go to their website) saying my ticket had been updated. On 6/24 I received another email again saying my ticket had been updated, and another on the same day said issuing refund ("you may not receive the refund immediately"). Refund sent to Pay Pal 6/24. Two days later I was able to have Pay Pal return the refund to my bank account.
On 7/1/17 there was a knock at the door and the postman returned my package to me. The explanation was... "refused!"

I ordered from this company. Not only was shipping quick, product as described. I made an incorrect order number for an item that I wanted, and received the item according to the number, not the desire. And yet, their customer service responded immediately numerous times AND offered me half refund on MY mistake! A+++

Half of order was delayed. NO explanation given. Two items marked XXL. Even ordered larger than what I normally wear just in case. What a joke! Could not get one over my head; the other blouse was so tight across my chest and in the sleeves. Little Chinese people who make these have no clue what REALLY big sizes are. St. Vincent de Paul thrift store is getting two brand new tops to sell. No receipts in the packages in order to return. Have to go on screwy website to try to return things! Never again

The Rotita.com website is well-organized, easy to use, and shows accurate photos of the items for sale. Their website is very user friendly and they offer a point system for further savings. Pay attention to the sizing as if will depend the piece. I will continue to order if they continue to create interesting pieces of clothing.

I recently ordered from Rotita and I loved every product. They always have great sales and the deliveries are packed well.It was exactly like described and of highest quality. Good quality on everything I have purchased.

I've ordered things from rotita.com before and haven't had any issues. Yes the free shipping can take one month for you to get the items because they are coming from overseas, but the shipping is free. You can pay for faster shipping and get your items quicker. Clothes are cute. Give it a try.

Rotita is good for women. I wouldn't go there if you don't know what you are looking for. They have very fancy clothing with a couple other options. I get all my clothes from their and have been happy with the services.

Love to browse Rotita and occasionally make a purchase. Love the store and products. Always find what I need at a great price. Shopping online is often even better than in store. Great return policy. Everything is top quality and I've never been disappointed.

Dont go anywhere else and just shop at Rotita. Quality and service are hard to beat. I have never had a problem returning and item, even online purchases and never had a problem with them replacing a defective product.

First, these suits run really really small. I ordered up and still didn't come close to fitting. Then they make returns difficult - submit a "ticket", wait for reply, then they offer 1/2 cost refund if you don't return, then you have to ask for an address to return to, then you have to send them a copy of the mailing receipt. (Only cost me $2.66 to return, why would I except a 50% credit for not mailing back?) Not worth the work.

I purchased many clothes from Rotita. Each and everything looked the same like it is on the site. It also has the most reasonable price and best qualityI appreciate this honestly from their. Highly recommend Rotita.

I've had a great experience as a seller on Rotita, but also as a very long term customer. I've only had one negative shopping experience to date, and Rotita customer service sorted it out for me and I got my money back.

They are too cool and nice, you can always find something on the website and the sellers are really nice and just so cool stuff the have. I Love it and shop a lot with them. Thanks.