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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

North Carolina
1 review
16 helpful votes
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I would give zero stars if I could! NO customer service - that department won't answer you if you want to return or have complaint! I received only two of the three items I ordered, but of course was charged for all three. No mailing label or shipping invoice was provided (no paperwork at all in the package.) Their customer service would not respond AT ALL, no "ticket" ever went through. I tried to resolve through PayPal, and Rotita offered me a partial refund. What I wanted was a full refund for the two items I received (they didn't fit), and the one I didn't receive. Rotate said they would only refund if I mailed back the two items and paid for shipping. Well, shipping two shirts to CHINA is over $100! SO when I refused that, Paypal tried to intervene but still no reply from Rotita. I am out $82 for an item I never received, and two items that don't fit! Plus many hours of calling and emailing. I can't say it enough: PLEASE don not throw your money away!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Wisconsin
1 review
5 helpful votes
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Don't do it
August 29, 2017

I received an item that is not even close in size or color as pictured - trying to return an item is like talking to the IRS - it has only added stress to my day. I am convinced they are not comprehending a thing I say - submitting a ticket is a joke as it does upload your comments. I will never order from them again or recommend to others.

Date of experience: August 29, 2017
New Hampshire
1 review
0 helpful votes
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Nice shipping
August 29, 2017

Beautiful swim dress! This was my first order from Rotita.com and I couldn't be more pleased. This is a top quality garment and I've easily paid 4 times more for similar products on well known women's sites. It took a little while for it to arrive but I was very pleased when I tried it on. I'm 5'5 140lbs and Medium fit perfectly. The style is flattering and the only thing I would change is the tummy panel - I would like it if the underlying mesh tummy panel had some lycra and was more of a control top. This can be worn as a Bathing suit or Summer Dress

Date of experience: August 28, 2017
Indiana
1 review
0 helpful votes
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Well Made
August 29, 2017

I love that dress all my friend like it and so do I. It is such a beautiful dress very comfortable. Good material very nice color worth to buy it. Thank you rotita!

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
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Customer service was amazing. I order some other items a few days after and asked if the both orders could be shipped together and was easily accommodated. Both orders arrived packaged together.

Date of experience: August 28, 2017
Alabama
1 review
0 helpful votes
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Wonderful experience
August 29, 2017

This was my first time ordering a swimsuit online so I was really worried it wouldn't fit, but I fits me perfectly! It's also by far the cutest swimsuit I have ever owned :) Shipping was fast too! Very pleased with this purchase!

Date of experience: August 28, 2017
California
1 review
0 helpful votes
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Love Liligal
August 29, 2017

This is the most beautiful color, fit and style. I have been looking for this beautiful color and type of fabric blouse everywhere and here it is! You can leave the buttons undone and it still looks fashionable. Even if you're a big girl!

Date of experience: August 28, 2017
Colorado
1 review
0 helpful votes
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I have to admit when I found out this item was coming from China and it would take 2 weeks or more to get I was not happy. There is no indication that this company operates outside the USA. That said, the coat was worth the wait. It's beautiful, well made and fits perfectly. Now knowing items will take longer to receive I will plan my next order accordingly but there will definitely be a next order. 5 stars to the coat itself.

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
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Everything is great
August 29, 2017

I was so hesitant to buy from this site~ SO PLEASANTLY SURPRISED! The suit is beautiful! The material is high quality, the suit fits true to size and looks amazing! Highly recommend!

Date of experience: August 28, 2017
Illinois
1 review
5 helpful votes
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Liligal Merchandise
August 28, 2017

Received my first order which was not what I ordered. The merchandise sent was of poor quality. No information was given to return merchandise ordered or how to get a refund. Be very careful with this company

Date of experience: August 28, 2017
Delaware
1 review
0 helpful votes
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Great experience
August 29, 2017

I had seen the bathing suites advertised and really liked the look at them. I knew there were a lot of bad reviews but thought I would give it a try and ordered 2 bathing suites. I received my order within 2 weeks (shipping to Canada). This one was perfect. The quality was great and it fit exactly as advertised. I would order again from this website.

Date of experience: August 28, 2017
Colorado
1 review
0 helpful votes
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Fit me well
August 29, 2017

It fit me perfectly and I received so many compliments on this jumpsuit! I was very pleased with the way it looked and the material that it was made of because it allowed me to move freely. It was the perfect outfit for my friend's birthday party so glad I found this website!

Date of experience: August 28, 2017
Michigan
1 review
0 helpful votes
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Will Buy More
August 29, 2017

Was so worried i would receive this in time for vacay but it came quickly. Little less than 2 weeks. Love this item alot. Really cute, good quality. I'm 5'2,120 lbs- got a small and its fits perfectly. Thanks much. Will buy from here again

Date of experience: August 28, 2017
Virginia
1 review
0 helpful votes
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I was so nervous about ordering this top because of past experience with another vendor... NOT LILI GAL. I was pleasantly surprised with the entire experience and the blouse is exactly as advertised and of great quality. I have gotten soooo many compliments on this top. You can dress it up or down.

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
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Fast Delivery
August 29, 2017

Costume arrive quickly and as described. However turned out to be smaller than expected. Contacted Liligal and they dealt with it quickly and efficiently. Very happy with service.

Date of experience: August 28, 2017
Wisconsin
3 reviews
12 helpful votes
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Clothing for midgets
August 28, 2017

So little a child could wear their stuff that is supposed to be women's. OIrders take FOREVER or never come at all... mine took four months and then was so tiny - obviously Chinese sizing

Date of experience: August 28, 2017
North Carolina
1 review
0 helpful votes
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For the price, this dress is very well made and looks expensive! No doubt this dress is a knockout! I just love the body-flattering silhouette in mermaid design, the ruffles and off shoulder details with sweetheart neckline cut that compliments my skin color and sexy shoulder! I admit I'm in love with this dress! I gained weight but still the hi-lo mermaid hemline enhances my curves! It adds a lot of character! Very elegant, sophisticated and stunning! Best of all though, the cut is very flattering on my figure! It fit flawlessly and I'm very pleased!

Date of experience: August 27, 2017
Florida
1 review
0 helpful votes
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I am pretty modest when it comes to swimwear, so I like having a suit that covers as much as possible without making me look ridiculous and old fashioned. This suit most definitely meets those criteria. I'm not worried about falling out of the suit when swimming; it's not too low cut. It fits comfortably and hugs in just the right places. The colors are really nice too, it's a super cute combo for doing my gardening and getting a good tan. The tank arms are adjustable, and the waist of the shorts has a drawstring to keep you more secure. The top also has a tie for the left bottom side, I like that so it's doesn't hang loosely and accidentally slide up when you are playing around outside.

Date of experience: August 27, 2017
California
1 review
0 helpful votes
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Good for me
August 28, 2017

My experience in Rotita.com was wonderful. Although, the shipping does take a little longer due to the service being International, but it's not that big of a deal! Overall, the merchandise I received was what was described on their website and quality was good. Nevertheless, Rotita was great with communicating when the order was ready to be shipped out (they sent tracking infomation of each package). I truly look forward to purchasing more clothing from them.

Date of experience: August 27, 2017
Michigan
1 review
3 helpful votes
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Please read original and update below.

Post pics from the neck down to show us the outfit you now proudly own! Why is it that you can not find pics of any of the clothing modeled by the new owners? If it's such a fantastic item, show us! Restore the belief of potential or existing customers that there is some good quality to these otherwise sh*tty clothing.

I have been waiting on the overlay pants for roughly two weeks now. I googled images of these very pants and managed to find a picture of the pants in another flimsy cheap pattern. I thoroughly expect to be disappointed. "IF" I should receive this outfit in good quality, I will sincerely apologize, but I am truly expecting nothing better than a thin, flimsy, curtain-sheer type of garment.

I just received my pants today. I am definitely a woman of my word, so I will describe in detail what I am staring at. First and foremost, the item actually DOES look like what is pictured. The material in the picture looks like it might be a little stronger, but what I am looking at is NOT bad at all. I was quite surprised by the quality.

Almost doesn't count. Unfortunately, the sizing chart IS off by a bit. I wear a size 14 in pants; their sizing chart listed 14-16 as a large; well, I'm about 3 inches around the waist too big. Unfortunately, I am unable to post pic due to the ill fit. I am on a diet, so I will get into these pants by next spring. I am also confident enough in ordering two more pairs in different colors. I didn't really see any imperfections other than sizing being off and the item being wrinkled, but that much doesn't matter. There is also a tag inside to let you know how to care for the clothing. Anything that comes from China will probably be washed in cold water:-) Honest rating from Michigan.

By the way, I'm fairly certain the live chat is a crock of sh**. When I initially ordered these pants, I was reading your reviews on the site and tried to cancel. I attempted cancellation 4 times WITHOUT a single response and ended up with the product anyway. They tell you that they are going to get back to you in 24 hours, I never heard back.

Date of experience: August 27, 2017