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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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So glad I took the time to read the reviews first! With that being said, I will not be ordering anything from this company based on all the negative reviews!
I did not realize this is a Chinese company shipping from China!
How can this still going on? They are SCAMMING PEOPLE!
You can not return. They offer 50% refund instead! Or you ship back for $50-60!
This is how they sell their poor quality clothes.
Totally deceptive return policy. Took a number of attempts to get the address they specified to return merchandise and when I spent an hour getting to and standing in line at the post office was told it would be $58 to ship it back. Not happening, and I'm sure that's what they count on.
Thank you everyone for posting your reviews. I was about to order. Concerned the pop up advertisements was on Mailonline. I would have considered them trustworthy.
For worldwide news broadcasters I'm surprised they would allow obviously fraud / shoddy advertising on their website!
I ordered a sweater on Dec 19th then on Jan 9th I finally get tracking information saying it was in Chicago in transit to me in Houston, as I sit here today Feb 1st I still haven't received it! I've tried to contact the company a few times with no response. I finally called my back to file a dispute and they credited me back my money. DO NOT ORDER FROM THIS COMPANY! They take your money and don't send you your order!
I ordered a blouse and realised it was the wrong item so I asked for a complete refund a day after my order was placed on paypal. The service was extremely good and I was paid in full refund with no questions asked and no difficulties. A great service. I can't comment on their products as I have never had anything from them but service good.
I purchased from this company one time. Their photos are adorable but the quality is SUPER CHEAP. No fabric indicators, no washing instructions. Bet they are paying kids pennied to make this stuff. Comes from China. BEWARE!
They sent me men's pants, complete false advertising and refused returns and asked me to sell the pants for them! Can't say worse about them
Don't buy from these people. Beautiful looking clothes advertised at great prices. But Was falsely lured by the free returns policy. Received blouse within the time promised but it is cheap fabric and color is drab and ugly. Not at all like the photo. Tried to return ( free supposedly) but process so complicated I never got past their demand to up load picture of the item which I repeatedly uploaded from my phone but was never accepted. Could not even opt for the discount and to keep the item which I hate anyway and will never wear. I believe they just want to scam your credit card info. Beware and steer clear of Liligal.
Thank God I have Paypal. When I ordered I was sent an email from Liligal and this is what they said:
Welcome to Liligal.com
Thanks for your payment
To make sure the payment safe and authorized, could you please take any photo for address proof, such as water bill or gas bill or other bills with name and address? Make sure your name or address is clearly shown. Please understand, we are not intend to infringe your privacy, instead we are trying to make sure the shipping address is correct and deliverable. So we need you to click the âœReplyâ button below to send us the photos. Then we can ship the order for u. (login user account first then update the ticket). If we canât receive your reply in 15 days we will cancel the order for you and issue your refund to your Liligal wallet. Wallet balance can be used on your next purchase or be withdrawn to your payment account.
Reply
Please Note: This e-mail was sent from a notification-only address that cannot accept replies. Click the âœReplyâ button above or follow below link to reply if you need,
http://www.liligal.com/usr/local/apache/htdocs/liligal/user.php?act=ticket_list&keywords=T *******212
Service time: EST 17:30 PM â 2:30 AM Monday to Saturday.
Best Regards,
Liligal.com
As you can see they have spelling and grammar errors. When I read the email, it sounded like a scam so I contacted Paypal and received a refund immediately. The Liligal email said that they put your money in a Liligal wallet. I could see how people would never get their money back if they didn't use something like Paypal. It's too bad, because the clothes that they advertise are totally my style. Just think if they would be a serious legitimate company they would be very successful. If you are reading this review, don't waste your time. Liligal is not a company that you want any dealings with. Liligal is a scam company. Don't waste your time.
BEWARE! BEWARE! BEWARE! Do not order from these crooks! They are just out to get into your credit and bank accounts! Stay Away!
Didn't realize that I was buying from China. The top came in too large, material low grade AND the worst, to send back to China not worth it. I donated them to church auction and will never buy again.
Bathing suit top sewn wrong. Takes forever to get. BUYER BEWARE! Comes from China and does not refund shipping costs, if anything!
Cheap material, sizing is way off, shoddy workmanship. Too much of a hassle and expense to return. Donating to Goodwill because I can't wear this crap.
Thanks to all the bad customer, return and the simple taking you money and running, I have decided to cancel a rather large order and will buy elsewhere. I do not need the headaches and stress this company is causing so many people. Glad this website is available so that I did not make a horrible mistake.
This was one of the most horrible sales expérience I had.
One item I ordered was not available. Instead of refund, they proposed store credit.
After a while, I received the goods. Awful
I tried to get a refund, but I had to negotiate hard.
They finally did give me discount, but after soooo many connections to their weird and annoying ticket system.
My advice: Dont waist your money or time on this site.
I received my two items about a month after ordering them and they are pure junk. They look nothing like the pictures, the quality is horrible and the sizing is so small that I couldn't wear them if I wanted to. It costs almost as much to return them as they cost so I guess I wasted my money.
I ordered a dress from this company. It came in a timely fashion, the fit was OK (not great... the upper part of the sleeves where your upper arm goes was tight) but it was acceptable.
So, I ordered a top from this same company. It took a month to get here! When I tried it on it did not fit. So I started examining the garment. As it turned out the 2 sleeves were totally different. One sleeve was 5 inches shorter and 6 inches narrower than the other. Also, the trim on the top was not attached well and seemed to be tacked on.
I filed a "ticket" with them asking to return it and did hear from a customer service rep pretty quickly. I was given rather complicated instructions to return this item and had to wonder if it was worth sending back to China with the high postage. I heard from customer service again suggesting I keep the garment and they would refund 50% of the price. I agreed and I think they may have credited my credit card immediately (or so they said and I do have documentation about this.) So now I have a $15 garment that my dog will be sleeping on once I tear off the trim.
So, dealing with them is hit and miss... and with all of the other companies on line to order from I won't be ordering from this one again.
Ive learned my lesson. Ordering without checking reviews. This company is a joke. Takes forever to receive your item. I was told if item isnt there in so many days you would get 50% refund. That didnt happen. Then I get another email stating item will be there between Jan 23 - feb 2. Item finally arrived material is a mess. Blouse look nothing like picture. The material is so cheap. Its like Walmart warmup clothes. I will never order from this company again. By the way still waiting on 3 more items I can imagine what they look like now a mess. I will be returning. Im afraid of that considering everyone having trouble contacting/returning items and never receiving their money back. Hopefully I dont have to use my brother or sister who is a lawyer/ judge to contact government to stop this company with false picture material. They know those clothes on those pictures arent used with the same material that they send you. Deal or dud. Its a dud.
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards