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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Mississippi
1 review
1 helpful vote
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Very bad service
May 30, 2018

I have been waiting on my order since April 9. It finally arrived at the post office in my city but with the wrong address. They would not deliver it and are returning it to the sender (China, I suppose). I will never order anything from them again!

Date of experience: May 30, 2018
Virginia
3 reviews
10 helpful votes
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No customer service because there is no phone, also you cannot get a refund or exchange. Anything from China steer clear of it. The blouse was suppose to be a large but seemed as if it was extra small

Date of experience: May 28, 2018
North Carolina
1 review
4 helpful votes
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Stay away!
May 28, 2018

I wish I had read the reviews before I decided to purchase from this company. I saw an ad for a cute dress from liligal, and ordered it. After waiting over 1 month to receive the package of 2 dresses, I wasn't pleased. The dresses looked like an imitation of the pictures on the website, and the colors were different. Definitely makes sense that these are cheap products made in China. I thought it was safe to order since they have a return policy, but I have never encountered such a complicated return process.
Don't make the same mistake I did. The website looks great, but it's not a good company. Save time, money, and stress and order elsewhere!

Date of experience: May 28, 2018
Pennsylvania
1 review
0 helpful votes
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BEAUTIFUL
May 29, 2018

This top is absolutely beautiful the lace is so soft and cuz I'm short I guess that's why it's a little longer but I love it anyway. I wud go up a size if u want it to fit like the model other than having to wait to get it everything is fine... Liligal is great if u need a refund everything went really smoothy lonthat end. I wud definitely buy from them again!

Date of experience: May 28, 2018
AE
1 review
0 helpful votes
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AMAZING PRODUCT
May 28, 2018

I ordered several dresses. I never order online because my size varies. I was skeptical and quite afraid after reading several negative reviews but my order had already been placed so I hoped for the best. My arrival came 15 minutes ago and I tried on everything! I ordered 5 dresses and 2 bathing suits. I received 4 dresses and 1 swimsuit, the others will come later as I was informed through email. THE DRESSES ARE STUNNING! I followed the size guide exactly and honestly, I probably could have gone for the smaller size! I ordered 1 dress XL just to be sure it fit, IT'S TOO BIG! I will simply run to a tailor and have him take it in (fortunately, I live in a country where tailors are every few feet!) I could not be more pleased with my delivery and the products I received. There is NO DOUBT that I will be a regular customer! I am so happy and I cannot wait to wear my new dresses! Thank you LiliGal for putting my fears to rest and leaving me with hope for online ordering. What a pleasant surprise. I hate the way I look in everything, things never look as good on me as they do in print or a mannequin and today I could not feel any better about myself and the merchandise I received.

Date of experience: May 27, 2018
Ohio
1 review
13 helpful votes
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FRAUD
May 26, 2018

I purchased a dress for my wife from liligal.com. When the package arrived it was a dress of similar (but inferior) design, but with the wrong size and material. The dress sent to us also had areas that were sewn together improperly. Due to the numerous issues with the dress we decided to return it. The return process seemed off (they were pushing for a partial refund) so I decided to do some research on the company. I found that this company routinely sends out inferior products and items that are not as described. They also have many complains where people do not receive their products at all. After several attempt to receive a full refund from the company I had to file a dispute with PayPal to receive my money back. Even after PayPal sided in my favor I had to continue to fight to not have to mail a poor imitation of the dress I ordered back to China. From everything I have seen this company actively engages in fraud by using stolen copyrighted photos of products they have no intention of delivering to consumers. They then avoid being escalated to PayPal by offering partial refunds and claiming that if the purchaser doesn't take it they will be responsible for paying for the expensive return shipping to China.

Date of experience: May 26, 2018
Michigan
3 reviews
0 helpful votes
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I was wary with the first order, but since then must have ordered at least a half dozen tops. They fit great; they're versatile, comfortable, wash well--and they just plain feel good to wear. Love them.

Date of experience: May 26, 2018
Connecticut
1 review
4 helpful votes
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It does not get any worse than this. I paid extra to have rapid shipping. It took over two weeks to receive the products. When i tried to return the product the login did not work and the password did not work. There is no phone number for Customer service. They only offer chat if you are purchasing.

Date of experience: May 25, 2018
California
1 review
8 helpful votes
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The item pictured is not what I received! It was a cute striped hooded number that looks like terry cloth ~kind of summary and cool even though it has long sleeves.

The item I received is not made of the fabric pictured! And I hate it! It is some smooth sort of shiny probably polyester and it looks like an umpire or sporting officials fabric. Ungly IMO. I already tried to email them but that isn't how they work. I just know I'm going to have trouble returning it. AND their site says that you have to pay to return something. They're in China! And no fair anyway because it is NOT what I ordered. So they should take care of the shipping on the return.

The other shirt I received is cute, but looks poorly made and is barely big enough. I ordered a large and usually wear a large. So if you order the polka-dotted shirt you may want to order a size larger than you normally wear. I don't think I'll be buying from Rotita again. Unless I can return it without a hassle and they agree to pay for the shipping since the shirt they sent is NOT the one they have pictured, that I ordered. That is the specific item (look) I wanted, not this funky polyester with smooth large stripes looking like I'm officiating thing they sent me. Ugghhhh: (

Date of experience: May 25, 2018
Illinois
1 review
0 helpful votes
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Love the colors & fits great! A real fun design. Straps on seemed a little wide but I easily fixed it. Seems comfortable, cant wair to wear it to the pool.

Date of experience: May 25, 2018
Massachusetts
4 reviews
20 helpful votes
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STAY AWAY!
May 25, 2018

This junk is made in China and you get what you paid for... cheap, cheap, cheap! Cheap material. Poorly made. The most ridiculous requirements for returning that it is easier to get an audience with the Pope. What was I thinking? I guess I wasn't. Just another internet rip off. Picture this: $25 a pop times 100 fools equals a quick $2500. Never again.

Date of experience: May 25, 2018
Mississippi
2 reviews
0 helpful votes
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Bathing suit
May 26, 2018

Love it! It fits great and ease of ordering. Received my merchandise in a reasonable amount of time.

Date of experience: May 25, 2018
Canada
1 review
0 helpful votes
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Love
May 26, 2018

I really love my new swimsuits. They really are the perfect fit. Now bring summer on so I can enjoy wearing them

Date of experience: May 25, 2018
California
1 review
3 helpful votes
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Dissapointed!
May 25, 2018

The blouse I ordered ran very small. And I was disappointed with another item as well. After many attempts to return the items through the designated web site, and failed, I finally sent a message. I have not had a reply. I will not order through this company again.

Date of experience: May 25, 2018
Illinois
1 review
0 helpful votes
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Stay connected
May 26, 2018

I always feel that I am connected to Liligal. If I need answers they are there to help. I can check on tracking, delivery whatever I need.

Date of experience: May 25, 2018
Louisiana
1 review
0 helpful votes
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Good quality
May 26, 2018

The swimsuits fit nicely and are good quality. I got the items ordered in a timely manner. Very satisfied with my purchase. Would and have purchased again feim this website.

Date of experience: May 25, 2018
Kansas
1 review
0 helpful votes
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I read all this bad stuff after I made my order, but it was great! The material and sewing was great. The order does come from China and was sent when they said it would ahead of schedule. I didnt try to return anything. The sizes do run smaller. I should have ordered one more size up. It will work, but one size up would be perfect. I only ordered tops. I dont know that I would order anything to fitting.

Date of experience: May 25, 2018
Alabama
1 review
3 helpful votes
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User friendly site
May 26, 2018

Very easy to navigate on this site while placing orders. Usually receive products in a timely manner, & can track shipping. Very pleased with my experience on Rotita

Date of experience: May 25, 2018
Washington
2 reviews
0 helpful votes
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I ordered a pretty teal print swim dress with shorts. The shorts are a bit small but the dress fits perfectly and is really pretty. I ordered a second swim dress for my cruise.

Date of experience: May 25, 2018
Wisconsin
1 review
0 helpful votes
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Seamless process from start to finish. Very happy! Love the second suit which fit much better. These suits do run small. Thank you!

Date of experience: May 25, 2018