Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First time i have ordered from this company
And very pleased with product and delivery
Wonderful as always. I can't help it but I just can't stop ordering from you. Its absolutely awesome. The clothes. Cost and customer service.
First order earlier in the year excellent order service and delivery, unfortunately my order before Christmas was held back by the couriers but contacting Rotita they were immediately chasing and I received my order in time for Christmas Pat West Sussex
So far, I've got really good things to say; quality of my items were way above (average) clothing these days, especially for the prices!
The material is thicker than rice paper, seams sewn well and obviously quality checked. The customer service has been both prompt, and engaging, explaining things to me with different options on (one item's) return.
I am so happy to have found this new-to-me company!
My first delivery was stolen by delivery driver here in Australia. Rotita sent a second shipment which I received and was very thankful for their professional handling. The products were all good quality and materials.
I ordered a beautiful long maxi dress which is perfect for the holidays. Good quality and the fit was flattering and sized as expected. Very happy with the dress.
I love my dresses but need to be shipped in a different way and also when you pack them they was so wrinkled I had to send them to the dry cleaners to get the wrinkles out but I love them but they was wrinkled so I paid $25 a piece to get my dresses press
Ive been ordering from Rotita for a few years now, always satisfied, and the customers service is great!
I am very impressed with my items, the quality is better than what I expected, and the delivery was very fast. I just put in another order, very happy
Receiving my 2 items was great. I exchanged 1 for different size. Communication and exchange was excellent.
Everything fit great and the colors were just as presented. I was a little worried about ordering online but I have already ordered a couple more items from Rotita.
Extremely quick and helpful response on all queries raised
My order was shipped out on Sunday and I received it on Wednesday. The shipping was super fast. My dresses were very nice. I am very impressed. Thanks Rotita
It was ok. I am pondering about new items in the future.
I ordered a sweater and I was pleasantly surprised by its quality and material. I would buy again if it were the case with great pleasure! Thank you Rotita! I will come back with a few more orders in the near future.
Fantastic outfit,, perfect communication
Thank you so much for all
Each item was in it's own zip bag. Great prices and great quality. I will most definitely order from them again.
The blouses I ordered took awhile to arrive, but they did, and are very nice.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...

