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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I didn't realise I had to pay the return parcel postage to America for the clothes that didn't fit.

Date of experience: November 28, 2021
Maryland
1 review
0 helpful votes
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I've had to exchange and reorder items and I had no problems.

Date of experience: November 26, 2021
Florida
2 reviews
0 helpful votes
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Nice
November 26, 2021

Halloween and Christmas clothing was very nice. Seasonal wear for the holidays. Mainly polyester.

Date of experience: November 26, 2021
New Zealand
1 review
2 helpful votes
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Pleasantly surprised
November 26, 2021

I received my first order and it took only 2 weeks to get here, very fast for New Zealand.
The quality of the clothes is great, I have bought overseas only before and very disappointed with the material used. So I was very pleasantly surprised to see the quality of the material and workmanship. AAA+++ Keep it up and I will be happy to trade with you again and pass your web site on to my friends and family.

Date of experience: November 25, 2021
Morocco
1 review
0 helpful votes
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I love the page
November 25, 2021

I don't have any experience for the moment because i want to collaborate with you and no body response to me

Date of experience: November 25, 2021
Rotita R. Rotita Rep
over a year old

Sorry for all trouble, I have asked related staff to reply you in email

GB
1 review
0 helpful votes
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Sara
November 25, 2021

I wished to return some items and was having a small problem with process I spoke to Sara and she took me through to a satisfactory outcome I only returned items as to small fitting for my shape lovely items though

Date of experience: November 25, 2021
Canada
2 reviews
0 helpful votes
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My items are showing up on time and in great shape! I have more ordered so I hope they keep coming on time as I paid for extra shipping costs.

Date of experience: November 25, 2021
GB
1 review
0 helpful votes
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Difficult
December 25, 2021

Difficult process to return goods and costly as al expenses paid by me.

Date of experience: November 25, 2021
Wisconsin
3 reviews
0 helpful votes
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Great site
November 25, 2021

So many choices it's hard to choose. I love that they have so many plus sizes.

Date of experience: November 25, 2021
Texas
1 review
0 helpful votes
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Good product
November 25, 2021

Love wearing my dress to church l get so many compliment in the stores good auality

Good quality get good compliments on my dresses will continue to order just need some of those pre order\\\\\\\]]]]

Date of experience: November 25, 2021
Italy
1 review
0 helpful votes
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Incredible
November 25, 2021

Good quality products, excellent delivery.
The dress that i choose is perfect for the christmas day!
Beautiful!

Date of experience: November 25, 2021
Poland
1 review
0 helpful votes
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Shopping
November 25, 2021

Great products, very good quality and fast delivery! I love Rotita!

Date of experience: November 25, 2021
Minnesota
1 review
0 helpful votes
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Definitely 5 stars.
November 25, 2021

Friendly, fast response to customer, beautiful line of clothing! They get 5 stars from me,!

Date of experience: November 25, 2021
GB
1 review
0 helpful votes
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Clothing review
November 25, 2021

Ordering with Rotita was such a smooth and enjoyable process! Easy to place the order and arrived in a very reasonable time frame! When my order arrived it was of a very high quality and true to size!

Date of experience: November 25, 2021
Spain
1 review
0 helpful votes
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Me encanta rotita
November 25, 2021

Tengo mucha ropa de rotita y siempre repito. La calidad de las prendas es excelente y los diseños me encantan porque son diferentes. El envío además es muy rápido.

Date of experience: November 24, 2021
Spain
1 review
0 helpful votes
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Muy buena atención
November 25, 2021

Profesionalidad y amabilidad, te atiende muy rápido y bien.

Date of experience: November 24, 2021
Ireland
1 review
0 helpful votes
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Christmas top
November 24, 2021

Very fast delivery and a lovely top and kept me informed right through from buying to receiving

Date of experience: November 24, 2021
GB
1 review
0 helpful votes
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Jumper
November 24, 2021

It was a good experience. Item was delivered promptly and early even though it was delivered to sunny Australia.

Date of experience: November 24, 2021
France
1 review
0 helpful votes
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Parfaitement satisfaite
November 24, 2021

Acheté il y a un an, je suis toujours satisfaite.
J'ai acheté 3 hauts dont les couleurs ont bien tenus aux lavages.
Tissu de bonne qualité, belle couleur, taille comme décrite

Date of experience: November 24, 2021
Canada
1 review
0 helpful votes
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So happy
November 23, 2021

Very affordable, shipping was quick and everything I ordered was so cute and looked like the photo

Date of experience: November 23, 2021