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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Very responsible and amazing
December 6, 2021

She is amazing and very responsible person. I would love to work with her again. She did reply my all queries and she is very active with her work.

Date of experience: December 5, 2021
Ireland
1 review
0 helpful votes
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Good shopping experience
December 4, 2021

I have always liked buying clothes from Rotita and this hasn't changed. I had a bit of issue with my order and this was rectified promptly by the customer service team.
I received my order quite fast as I expected it to come a bit later.
I am happy with my purchase as everything was exactly as pictured.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Sorted a mess out with tracking
December 4, 2021

I went on a live chat to sort out a mistake and the response was very good and efficient. I now have my order delivered and it helped to be able to live chat which i recommend.

Date of experience: December 4, 2021
GB
1 review
0 helpful votes
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Happy customer.
December 4, 2021

I had a minor problem with my order, but it was so easy and stress free to contact customer services who were extremely helpful and prompt. They sorted the problem out immediately and I am now looking forward to receiving my order. Thank you for your excellent service.

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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Excellent customer service
December 4, 2021

The item I received was not what I expected, however they responded so quickly and refunded me very quickly, no questions asked! I would definitely order again just because I know this company would make sure I am satisfied.

Date of experience: December 3, 2021
Michigan
1 review
0 helpful votes
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Great customer service
December 3, 2021

Clothes are super cute and fit well. I have had 2 experiences where my package has been lost stateside (tracking number stops in California both times) and Rotita reshipped everything and I received it within a few days. Customer Service is top notch. Clara was my most recent, and she was not only nice, but very helpful. Even with the 2 packages being lost, I will continue to purchase from Rotita

Date of experience: December 3, 2021
GB
1 review
0 helpful votes
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The t-shirt dress
December 3, 2021

I am loving the material, i matched mine with high knee boots and was in love with the outfit. You could also wear it as a t-shirt. So many different ways to style this

Date of experience: December 3, 2021
Ohio
1 review
0 helpful votes
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Great Christmas present
December 3, 2021

I have had great success when ordering ahead of time for my mother for Christmas each year, each time lots of items to choose from and the items are normally shipped with-in 24 hours from being paid for.

Date of experience: December 3, 2021
Romania
3 reviews
0 helpful votes
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Recommend
December 3, 2021

I am very satisfied with their products, they arrived on time without delay. The clothes are exactly as in the pictures, and the material is very good.

Date of experience: December 3, 2021
Spain
1 review
0 helpful votes
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Good quality garments
December 3, 2021

I really liked the design and the quality of the jersey, very nice, I will use it a lot

Date of experience: December 3, 2021
Romania
1 review
0 helpful votes
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So kind people
December 3, 2021

The answers were very fast and always so kind. I also get so many informations from Rotita.

Date of experience: December 3, 2021
Spain
2 reviews
0 helpful votes
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¡Productos geniales!
December 3, 2021

La calidad de las prendas es estupenda además tienen muchísima variedad de productos, hace poco compré unos chalecos súper bonitos y la verdad que me han encantado y además el tallaje viene bien, volveré a comprar

Date of experience: December 2, 2021
Spain
1 review
0 helpful votes
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Muy top
December 3, 2021

Ha llegado el pedido pronto y es de buena calidad. Tienen mucha variedad me encanta su ropa.

Date of experience: December 2, 2021
Colorado
1 review
0 helpful votes
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Review
December 3, 2021

Assoc. Was very quick in responding to my emails and very helpful

Date of experience: December 2, 2021
Mexico
1 review
0 helpful votes
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Excelente atención de Feya.
December 3, 2021

Estoy muy satisfecha por la excelente atención de la Srita. Feya muy atenta y me ayudó muchísimo con las dudas que yo tenía.
Muchas gracias Feya.

Date of experience: December 2, 2021
Poland
1 review
0 helpful votes
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All great
December 3, 2021

Gorgeous clothes, perfect sizes, great variety of clothes

Date of experience: December 2, 2021
Jamaica
1 review
0 helpful votes
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Delay in delivery and Duties charged
December 2, 2021

I Placed an order on November 3,2021, order # W************** with a promised delivery of November 16,2021 (latest date). However the package was delayed at my port of entry (Jamaica) They needed an invoice. I requested the invoice November 17th and Sumie was very responsive and efficient and I got the invoice in one day November 18th. The package was then cleared, however I was charged a significant amount for duties, again I reached out to Sumie and informed about the situation. The response was surprising, I did not expect that kind of response. I was told to send a copy of the invoice with the amount charged for duties and I would be refunded 50%. This was really wonderful and indeed I received the store credit. This was truly a wonderful experience. Thanks to the team at Rotita. I will definitely be shopping again, Kingston Jamaica.

Date of experience: December 2, 2021
Poland
1 review
0 helpful votes
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Golf idealny na zimę
December 2, 2021

Jestem bardzo zadowolona z jakości wykonania sweterka i szybkiej dostawy. Golf jest wykonany idealnie. Rozmiar jest zgodny z opisem. Polecam!

Date of experience: December 2, 2021
Minnesota
1 review
0 helpful votes
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TOP NOTCH CUSTOMER SERVICE!
December 2, 2021

Order #WW**************. I would like to PRAISE, MS. SUMIE, for HER EXCELLENT CUSTOMER SERVICE SKILLS! The issue was handled in a timely manner, complete with a very thorough explanation, she was EXTREMELY HELPFUL AND COULD NOT HAVE BEEN MORE PROFESSIONAL! THANK YOU, SUMIE, THANK YOU VERY MUCH!

Date of experience: December 2, 2021
Washington
1 review
0 helpful votes
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Great collection
December 2, 2021

Rotita has a great collection for all season. I love their dresses so much. Definitely recommend this.

Date of experience: December 2, 2021