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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Case number (WW*******361957)
December 15, 2021

Just got back to me right away and was professional

Date of experience: December 15, 2021
Romania
1 review
0 helpful votes
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Fabulous clothes, totally love them!
December 15, 2021

The clothes on Rotita are very beautiful and high quality.
The dress I ordered looks exactly as in the pictures and the size fit me perfectly! In addition, it arrived very quickly.

I will definitely order more clothes from this site because I really love them.

Date of experience: December 15, 2021
Illinois
1 review
0 helpful votes
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Rip Off
January 14, 2022

I purchased 2 dresses from Rotita for $76 and never received them. They declined a refund too. The. Tracking number said it was delivered to my mailbox, but it was not and they were unwilling to offer a refund. They are in Hong Kong so it isn't worth the headache when ordering from these out of country places.

Date of experience: December 14, 2021
Australia
1 review
0 helpful votes
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Excellent service
December 14, 2021

Thankyou for fixing my address so promptly when I had purchased items with my old address. With order number W**************

Date of experience: December 14, 2021
France
1 review
0 helpful votes
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Article satisfaisant
December 14, 2021

Bonjour, je suis satisfaite de mes articles chez Rotita, les pulls sont de bonnes qualités la seule chose c'est que la taille M est un peu grand par rapport à notre taille M française mais ça ne change rien à l'article, je recommanderai sur ce site très prochainement

Date of experience: December 14, 2021
Romania
1 review
0 helpful votes
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Beautiful dress
December 14, 2021

The fit was perfect, the dress looks exactly like the picture.
Excellent customer service

Date of experience: December 13, 2021
Virginia
2 reviews
0 helpful votes
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I was a little disappointed in the fabric; it was not what I expected.

Date of experience: December 13, 2021
New Jersey
2 reviews
0 helpful votes
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This dress is perfect for holidays as well as date nights to glam up your look. It's so chic and the color is very pretty. Fabric is super quality and the lace finish is giving very good look to the dress. Got lots of complements too. Rotita.com has now become my favorite online shopping site.

Date of experience: December 13, 2021
Florida
1 review
0 helpful votes
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Size not as USA sizes ship for returning is very difficult poor quickly and not as it looked I pic so very disappointed

Date of experience: December 13, 2021
Utah
1 review
0 helpful votes
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Amazing Christmas Outfits
December 13, 2021

I ordered with Rotita for the second time, and they never disappoints! This time I ordered one dress and two sweaters and they are so beautiful!

I would like to reach out to Ivy Woo as well, for the amazing customer service.

Date of experience: December 13, 2021
Ireland
1 review
0 helpful votes
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Christmas jumper
December 13, 2021

Love the quality of the jumper received…the colours are fab on the jumper also

Date of experience: December 13, 2021
Texas
1 review
0 helpful votes
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Rotita sitewide review
December 12, 2021

I have been pleased with my shopping experience and the quality of most everything I have ordered through this company.

Date of experience: December 12, 2021
South Carolina
1 review
0 helpful votes
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Exchanges
December 12, 2021

Was helped promptly with my exchange, they kept in touch and let me know what's going on. Waiting patiently thanks.

Date of experience: December 11, 2021
Spain
1 review
0 helpful votes
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The item is beautiful
December 11, 2021

The dress is very good quality and beautiful. I am so happy. Fast shipping

Date of experience: December 11, 2021
Florida
1 review
0 helpful votes
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Rotita &Me
December 11, 2021

At first we had some confusion with my order. I had to do a return because the beautiful swimwear that I ordered just didn't fit my crazy body. But customer service kept promptly working with me until the issue was resolved. Things will get messed up sometimes, even in the best of places. But Rotita communicated with me very well and I am looking forward to doing business with them into the future. The product is well made too.

Date of experience: December 10, 2021
Utah
1 review
0 helpful votes
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I love Rotita!
December 10, 2021

I really love Rotita and their clothes! The clothes that I have are really good material and it looks really pretty! And I love how if you need anything they are always there to answer your questions and help you.

Date of experience: December 10, 2021
Michigan
2 reviews
0 helpful votes
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Good quality
December 10, 2021

I ordered and although shipping is about 3 weeks, I was given an estimated arrival date and it came as estimated. Ordering was easy, products are great and I'm happy overall.

Date of experience: December 9, 2021
Minnesota
1 review
0 helpful votes
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Exchanging a swimsuit
December 9, 2021

A couple of years ago, I ordered a swimsuit from your company, and was very happy with it. I ordered another one last month and like it, but it was too small. I am looking forward to getting the new size. It is a beautiful swimsuit and very nice quality, and I look forward to wearing it on my vacation this year.

Date of experience: December 9, 2021
Spain
1 review
0 helpful votes
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Everything is great
December 9, 2021

I have been very happy with the garments that I have received, it is just as you see it on the screen.

Date of experience: December 9, 2021
Poland
1 review
0 helpful votes
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I recommend!
December 9, 2021

I ordered shirts and it came pretty quickly. The material is great, it is not transparent. Very attractive prices. I recommend it with all my heart!

Date of experience: December 8, 2021