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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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Just got back to me right away and was professional
The clothes on Rotita are very beautiful and high quality.
The dress I ordered looks exactly as in the pictures and the size fit me perfectly! In addition, it arrived very quickly.
I will definitely order more clothes from this site because I really love them.
I purchased 2 dresses from Rotita for $76 and never received them. They declined a refund too. The. Tracking number said it was delivered to my mailbox, but it was not and they were unwilling to offer a refund. They are in Hong Kong so it isn't worth the headache when ordering from these out of country places.
Thankyou for fixing my address so promptly when I had purchased items with my old address. With order number W**************
Bonjour, je suis satisfaite de mes articles chez Rotita, les pulls sont de bonnes qualités la seule chose c'est que la taille M est un peu grand par rapport à notre taille M française mais ça ne change rien à l'article, je recommanderai sur ce site très prochainement
The fit was perfect, the dress looks exactly like the picture.
Excellent customer service
I was a little disappointed in the fabric; it was not what I expected.
This dress is perfect for holidays as well as date nights to glam up your look. It's so chic and the color is very pretty. Fabric is super quality and the lace finish is giving very good look to the dress. Got lots of complements too. Rotita.com has now become my favorite online shopping site.
Size not as USA sizes ship for returning is very difficult poor quickly and not as it looked I pic so very disappointed
I ordered with Rotita for the second time, and they never disappoints! This time I ordered one dress and two sweaters and they are so beautiful!
I would like to reach out to Ivy Woo as well, for the amazing customer service.
Love the quality of the jumper received…the colours are fab on the jumper also
I have been pleased with my shopping experience and the quality of most everything I have ordered through this company.
The dress is very good quality and beautiful. I am so happy. Fast shipping
At first we had some confusion with my order. I had to do a return because the beautiful swimwear that I ordered just didn't fit my crazy body. But customer service kept promptly working with me until the issue was resolved. Things will get messed up sometimes, even in the best of places. But Rotita communicated with me very well and I am looking forward to doing business with them into the future. The product is well made too.
I really love Rotita and their clothes! The clothes that I have are really good material and it looks really pretty! And I love how if you need anything they are always there to answer your questions and help you.
I ordered and although shipping is about 3 weeks, I was given an estimated arrival date and it came as estimated. Ordering was easy, products are great and I'm happy overall.
A couple of years ago, I ordered a swimsuit from your company, and was very happy with it. I ordered another one last month and like it, but it was too small. I am looking forward to getting the new size. It is a beautiful swimsuit and very nice quality, and I look forward to wearing it on my vacation this year.
I have been very happy with the garments that I have received, it is just as you see it on the screen.
I ordered shirts and it came pretty quickly. The material is great, it is not transparent. Very attractive prices. I recommend it with all my heart!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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