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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great response
February 22, 2022

I had to make a change to my order after placing it. I emailed from the contact us info provided. The next day, I got the change resolved and problem solved.
Thank you

Date of experience: February 22, 2022
Canada
1 review
0 helpful votes
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Love the company
February 22, 2022

Great communication, love hope nice an helpful they are.

Date of experience: February 21, 2022
Australia
1 review
0 helpful votes
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Very figure flattering
February 22, 2022

I love these swimmers. They fit well and look amazing. I have a long torso but they fitted really well.

Date of experience: February 21, 2022
Bahamas
1 review
0 helpful votes
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Excellent Customer Service
February 22, 2022

Could not find my order, wrote to customer service and git a position response immidately. Order was found and I am so pleased with my dresses. Thank you.

Date of experience: February 21, 2022
GB
1 review
0 helpful votes
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Great place to shop
February 21, 2022

Got my first order on time tops swim dress and pants just right pants a bit long but not a problem

Date of experience: February 21, 2022
Arizona
1 review
0 helpful votes
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Smooth as expected
February 21, 2022

I was happy that I was able to return my item and was given a refund to my credit card.

Date of experience: February 21, 2022
New Zealand
1 review
0 helpful votes
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Good service from Rotita
February 21, 2022

Good service, relatively speedy delivery in this current climate. Quality of clothes appears to be OK but will see how they wear.
Fit pretty good and fairly true to size

Date of experience: February 21, 2022
Spain
2 reviews
0 helpful votes
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Pantalón Palazzo
February 21, 2022

Un pantalón que sorprende gratamente por cómo sienta, por calidad de tela y su relación C/P. Repetiré seguro, amo Rotita

Date of experience: February 21, 2022
Canada
1 review
0 helpful votes
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Awesome products
February 21, 2022

Love Rotita collection and product quality. There are so many styles to choose from and the fit and material is very impressive

Date of experience: February 20, 2022
Canada
1 review
0 helpful votes
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Great Product
February 19, 2022

Shipping time was as expected. They kept me informed on progress and provided a tracking number. Pleased with product.

Date of experience: February 19, 2022
Louisiana
1 review
0 helpful votes
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Love my blouses
February 19, 2022

Ordered 3 blouses/shirt, they arrived within a week of ordering that was great, the 3 blouses/shirt fit perfect & were beautiful, they were all sequined type blouses/shirts, made very well, but the colors were amazing, the wine red is stunning, very pleased with my products have already ordered more items cant wait to get them, this company I highly recommend.

Date of experience: February 18, 2022
California
1 review
0 helpful votes
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High quality, nice service
February 19, 2022

Service was great! I ordered my dress and it was the best ever, high quality!

Date of experience: February 18, 2022
Illinois
2 reviews
0 helpful votes
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Rotita
February 18, 2022

I ordered a few bathing suits from this company. When I got them they did not fit me properly and I contacted customer service to send them back and they promptly responded to my messages and sent me instructions immediately on what to do and soon refunded me. It is rare that this happens so quickly. I am impressed. Thank you

Date of experience: February 18, 2022
Washington
1 review
0 helpful votes
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Excellent Customer Service
February 18, 2022

This company was very easy to work with. They were very responsive to my inquiries. I needed to exchange one of the items in my order for a different size, and they made the process so easy. I returned the item about 5 days ago, and I received confirmation that my exchanged item is on its way. I am very pleased with their customer service!

Date of experience: February 18, 2022
GB
1 review
0 helpful votes
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Only 3 stars
March 20, 2022

Not happy with the way the dress was packed I am still trying to get the creases out

Date of experience: February 18, 2022
Italy
1 review
0 helpful votes
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I wanted an information and the help i recieved was really food! She was really gentle and resolved my problem, It was helpful

Date of experience: February 17, 2022
Indiana
2 reviews
1 helpful vote
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Customer Service
February 18, 2022

I had an issue with my mailing address and the post office decided to return it to sender. I emailed Rotita and my agent was wonderful! One of the best agents I have ever worked with! Once they get my package back they are going to immediately resend it to my correct t address right away, and for free!

Date of experience: February 17, 2022
Wisconsin
1 review
0 helpful votes
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Great return experience..
February 17, 2022

Great customer service! Return & refund very quick. Will definitely be a return customer! Very good quality products!

Date of experience: February 17, 2022
Romania
1 review
0 helpful votes
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Loved it!
February 17, 2022

I loved my blouse, the quality, the model and the online experience. Thank you!

Date of experience: February 17, 2022
Tennessee
2 reviews
0 helpful votes
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I had a return
February 17, 2022

I returned 3 dCustomer serve got in touch with me right away. There was a little back and forth but they were right on top of it. I was eventually able to get the clothes I wanted. The clothes that I received originally were cute and good quality. Unfortunately, they didn't have all 3 dresses in my size.

Date of experience: February 17, 2022