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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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New Jersey
1 review
0 helpful votes
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Ross-Simons experience
July 29, 2025

As you can see from my purchases, Ross-Simons has been my go-to jeweler for several years. Your merchandise is top tier, customer service is off the charts, and all personnel are well educated. I am glad to have found R-S and will continue to be a R-S customer!

Date of experience: July 19, 2025
New Jersey
1 review
0 helpful votes
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Love the mati
July 29, 2025

Beautiful - every one in my Greek family loved it... cqnnot ever have too many mathia... they bring good luck and ward off evil

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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Love them!
July 29, 2025

Thought they might be a little small, but they turned out to be perfect size.

Date of experience: July 19, 2025
New Jersey
1 review
0 helpful votes
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Good
July 29, 2025

Good experience, as always. I do not like the forced number of characters required for response.

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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My stuff
July 29, 2025

Got the mailer. Saw the earrings and jewelry box I wanted. Good prices. Placed the order. Got the stuff. Everything's fine.

Date of experience: July 19, 2025
Florida
1 review
0 helpful votes
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I placed 2 orders about a week apart. Both orders were for the exact same item on the website, only my first order was in 14kt yellow gold and the second order was in 14k white gold. I received the yellow gold earrings first. Today I received the white gold earrings and they are larger than the yellow gold earrings.
How do you explain that?

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 19, 2025
Barbara J. β€” Ross-Simons Rep
8 months ago

While the designs are very similar, there are slight variances between them and are not the exact same item. The earrings are listed separately and are from different vendors. As noted on our product listings, all weights and measurements are approximate.
If you’re not 100% satisfied with your purchase, we do offer a 30-day return policy. Returns are easy to set up online. A member of our team has reached out privately.

Nevada
1 review
1 helpful vote
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As described
July 29, 2025
Updated review

Easy ordering and discount was applied as well. I may order again in gold color.

Date of experience: July 19, 2025

Ease of shopping with the catalog selection beforehand
July 19, 2025
Previous review

Ease of shopping with the catalog selection beforehand.

Date of experience: July 9, 2025
Virginia
1 review
0 helpful votes
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Experience
July 29, 2025
Updated review

Always get good customer service. Easy access to reaching customer support.

Date of experience: July 19, 2025

Always easy to place orders
July 19, 2025
Previous review

Always easy to place orders.

Date of experience: July 9, 2025
North Carolina
1 review
0 helpful votes
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Favorite Earrings
July 29, 2025

Good gracias por favor my experience was excellent. Love these earrings.

Date of experience: July 19, 2025
Wisconsin
2 reviews
0 helpful votes
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Getting the flatback earrings on is not really a one-person procedure. It almost requires 2 people and a close-up view of the item to screw the front onto the back. I never was able to get them on by myself. I returned the items for refund.

Date of experience: July 16, 2025
Nevada
1 review
1 helpful vote
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Really shiny huggie earrings..
July 29, 2025
Updated review

I am very happy with them. They look "smart" but dress up casual clothing too.

Date of experience: July 19, 2025

Thank you for offering free shipping!
July 19, 2025
Previous review

Thank you for offering free shipping!

Date of experience: July 9, 2025
California
1 review
0 helpful votes
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πŸ‘πŸ‘πŸ‘πŸ‘
July 29, 2025

πŸ‘πŸ‘πŸ‘πŸ‘excellent bracelet. Lovely quality My granddaughter will love it.

Date of experience: July 19, 2025
New Jersey
1 review
0 helpful votes
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Italian horn
July 29, 2025

I purchased because this piece is kind of special to me. I know I can get it cheaper on Amazon but I'm hoping the higher price is worth it to prevent tarnishing and a beautiful product overtime.

Date of experience: July 19, 2025
Michigan
1 review
0 helpful votes
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Charm
July 29, 2025

I've collected charms for many years. I don't usually buy new ones but I made an exception. I love the four leaf clover.

Date of experience: July 19, 2025
Pennsylvania
1 review
1 helpful vote
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Happy Shopper!
July 29, 2025

There was a wide selection of styles available making it easy to find the exact necklace I was looking for.

Date of experience: July 19, 2025
Sweden
1 review
1 helpful vote
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Way to happiness
July 29, 2025
Updated review

This shopping experience was so much fun. So many beautiful choices. I had a difficult time making up my mind. But always came back to this lovely ring. The blue stone is so gorgeous.

Date of experience: July 18, 2025

Great
July 19, 2025
Previous review

Great. Love the great selection.

Date of experience: July 8, 2025
Missouri
1 review
0 helpful votes
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This bracelet is lovely looking, but I am returning it. The clasp is so tiny that I can't work it, and I live alone, so no one to help. Also, their is a knot in the chain.

Date of experience: July 18, 2025
Colorado
1 review
0 helpful votes
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Minimalist sparkle earrings
July 29, 2025
Updated review

Easy to find on site. Good value. Fast shipping. Have not had earrings with this type backing. Hard to put on first time but expect they will be secure for everyday wear.

Date of experience: July 18, 2025

Very easy and great price
July 19, 2025
Previous review

Very easy and great price

Date of experience: July 8, 2025
New York
1 review
0 helpful votes
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Always great shopping experience
July 28, 2025

I love Ross-Simons for their excellent price to quality ratio and wonderful customer service. Returns are easy but over the years I only had to return a couple of things because they didn't suit me as well as I thought they would.

Date of experience: July 18, 2025
Georgia
1 review
0 helpful votes
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Above
July 28, 2025

Catalog and mailing time is perfect. I don't have fifty characters to say.

Date of experience: July 18, 2025