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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Massachusetts
2 reviews
0 helpful votes
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Straightforward and clear. Do you want me to lie to fill up a stupid survey?

Date of experience: May 8, 2022
Colorado
1 review
0 helpful votes
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Necklace
May 8, 2022

I love it. I needed a lobster clasp, silver chain, to wear everyday, with a special diamond on, from my husband.

Date of experience: May 8, 2022
Texas
2 reviews
8 helpful votes
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Love Ross simons. I've been buying jewelry from here for 35 years. TV

Date of experience: May 8, 2022
Michigan
1 review
0 helpful votes
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Love these earrings
May 8, 2022

Items are shipped quickly and packed well. Quality of item is good also.

Date of experience: May 8, 2022
Georgia
1 review
0 helpful votes
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Cute Ring
May 8, 2022

Shopping with Ross-Simon is always a pleasurable experience.

Date of experience: May 8, 2022
Texas
1 review
0 helpful votes
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This was a gift
May 8, 2022

And my sister-in-law is thrilled with the earrings.

Date of experience: May 8, 2022
Florida
1 review
0 helpful votes
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Not what I expexted
May 8, 2022

It was extremely easy to order and get the product.

Date of experience: May 8, 2022
Texas
2 reviews
0 helpful votes
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Meh
May 8, 2022

So-so…I ordered a set of four, a set of three and two stand alone rings. ONE ring out of all those looked like gold. The others were that reddish, brassy look. I return all but the one.

Date of experience: May 8, 2022
Georgia
1 review
0 helpful votes
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Beautiful Ring
May 8, 2022

The ring I purchased was just as pictured and is very lovely

Date of experience: May 8, 2022
Mississippi
1 review
0 helpful votes
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Satisfied Customer
May 8, 2022

The shipping was fast and came in time for Mother's Day! The earrings were very substantial, I only wish the green chalcedony was a lighter green. The necklace is for my daughter that will match her turquoise earrings!

Date of experience: May 8, 2022
Massachusetts
1 review
0 helpful votes
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Delicate and pretty necklace
May 8, 2022

Necklace purchased for our granddaughters first communion was perfect

Date of experience: May 8, 2022
Florida
1 review
0 helpful votes
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Perfect
May 8, 2022

Delivery was so quick! I bought the earrings that match a necklace I purchased earlier and the set looks beautiful!

Date of experience: May 8, 2022
North Carolina
2 reviews
0 helpful votes
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Color Discrepancy Again
May 8, 2022

Always easy to order items and delivery is good. The problem is with color representation being a far cry from what you get.
Ex: a blue topaz that you have to struggle to see any color, it looked like a very pale aquamarine. Even speaking to a company rep asking for the blue to be a deep blue as seen online and in print catalogues or don't send the replacement didn't work. The replacement was even lighter in color.
This purchase was for a brown mother of pearl and SS earring. I wanted these because of the beautiful shade of warm brown. They just arrived an I am so disappointed with the color. My first reaction was that they sent black MOP. You know, the greyish-black color of pearl. Holding them under an Ott light you can just see highlights of the brown seen online and in daylight they look like a dirty brown. NOT what I was expecting.

PLEASE Ross-Simons, make your color representations (web and print) more realistic. I am tired of the gross misrepresented colors. It should be even better than what you sawing print or online. By the way, we all know color varies from monitor and some natural materials will vary from piece to piece but could you atheist get it in the ballpark?

Date of experience: May 8, 2022
Alabama
1 review
0 helpful votes
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Very pleased.
May 8, 2022

Quick service and vast selection choices. Prices are reasonable.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Five Stars!
May 8, 2022

This is my first time shopping from Ross-Simons. The ease of shopping on the website is a plus, the necklace I purchased is gorgeous! Their products clearly are high quality and well-made. I am also impressed with follow-up email whether you've received the product or not.

Date of experience: May 7, 2022
Minnesota
1 review
0 helpful votes
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Ordered a month ago and just got my stuff. No updates or phone calls either Poor

Date of experience: May 7, 2022
South Carolina
1 review
0 helpful votes
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Fast shipping
May 8, 2022

The shipping was fast. I'm disappointed in the color of the pink quartz ring and earrings. I was hoping they were more pink. They actually are more of a garnet color and darker than I wanted.

Date of experience: May 7, 2022
Ohio
1 review
0 helpful votes
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Amazing rings!
May 8, 2022

First time ordering, will not be the last, Stunning jewelry, I can't stop looking at the rings I ordered!

Date of experience: May 7, 2022
New Hampshire
2 reviews
0 helpful votes
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Earrings
May 8, 2022

This is my first time and I loved it very much
It was easy to order, the only thing I was disappointe with that the box came empty. The representative was nice and polite and I received my earrings day after. I would love to order more, but would like to make sure it's delivered by UPS only.
Thank you in advance.

Date of experience: May 7, 2022
Maryland
2 reviews
1 helpful vote
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Disappointed
June 7, 2022

It was not real diamonds or sterling silver. I have sent the item back for a full refund

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2022
Barbara J. Ross-Simons Rep
over a year old

All of our diamonds are real, we have on-staff GIA certified gemologists who evaluate each stone before we sell them. As a trusted business for over 70 years, we always want our customers to know what they are buying and may trust they will get what they order, any synthetic stones will be listed in the title and description of our jewelry.