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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Florida
1 review
0 helpful votes
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Great product and service
June 12, 2022

Very happy with my purchase. I bought the earrings for a wedding. They are perfect!

Date of experience: June 12, 2022
Maryland
1 review
0 helpful votes
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Beautiful dish
June 12, 2022

Arrived in perfect condition. As described on the internet site

Date of experience: June 12, 2022
Georgia
1 review
0 helpful votes
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Great stuff
June 12, 2022

Enjoy shopping with Ross-Simons. Beautiful jewelry.

Date of experience: June 12, 2022
Texas
1 review
0 helpful votes
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Love
June 12, 2022

I will buy another! This is my second purchase with RS and I love the texture on this bangle. All my bangles are different and I love mixing them!

Date of experience: June 12, 2022
Michigan
1 review
0 helpful votes
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Nice necklace extra
June 12, 2022

Very nice items at a nice price. Allows me to wear most of my necklaces now that I don't have to fiddle with the latch

Date of experience: June 12, 2022
North Carolina
1 review
0 helpful votes
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Pearl bracelet
June 12, 2022

As always great and quick service. The quality of the items I receive exceed how they look on TV

Date of experience: June 12, 2022
Texas
1 review
0 helpful votes
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Great & easy
June 12, 2022

Love your product…small & perfect & earrings go with other jewelry pieces I have

Date of experience: June 12, 2022
Ohio
2 reviews
0 helpful votes
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Nice shop
June 12, 2022

I Buy from Ross Simons quite often. Jewelry is well made and well priced.

Date of experience: June 12, 2022
Washington
4 reviews
0 helpful votes
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Satisfied
June 12, 2022

Didn't find discount code please apply if one is available

Date of experience: June 12, 2022
Virginia
2 reviews
0 helpful votes
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Pictures deceptive
July 12, 2022
Updated review

The photo of these earrings made the diamonds look much larger. You practically can't see them at all and the earrings are really small. Too high a price for such a small set of earrings.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2022
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn that you were disappointed with the earrings you received. In an effort to better show the scale, we include an alternate image of the earrings being worn and provide the sizing under product details. We offer a 30-day return policy for all our orders. Please call us at 1-800-835-0919, a member of our customer service team will be happy to assist you.


Found what I wanted right away!
June 5, 2022
Previous review

Found what I wanted right away!

Date of experience: June 5, 2022
Alaska
2 reviews
0 helpful votes
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Stop with the emails
June 12, 2022

Good Morning,
I bought ONE product from you and not a day has gone by without receiving at least one email. I am sorry, that is too much. I even unsubscribed be due to the annoyance.

Please accept that some people just want to buy a product and then maybe get an email a week... this daily stuff has to go.

Cheers!

Matt

Date of experience: June 12, 2022
Texas
2 reviews
0 helpful votes
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X
June 12, 2022

Don't force me to give a review it really makes me angry

Date of experience: June 12, 2022
Pennsylvania
1 review
0 helpful votes
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Not what I expected
June 12, 2022

Purchasing was easy. 5 stars there. I bought the Sunflower bracelet in silver. It arrived promptly. But I was not pleased at all with it. The sunflowers were so thin my heavy duty aluminum foil is thicker. It reminded me of something out of a gum ball machine.

Date of experience: June 12, 2022
Louisiana
1 review
0 helpful votes
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Disappointed
June 12, 2022

The size of the item was extremely small. This would be an item for a very young child this is not an adult size!

Date of experience: June 12, 2022
Ohio
1 review
0 helpful votes
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Nice product
June 12, 2022

This is my third time ordering. I always get nervous about having a problem with the shipping but I am 3 for 3 so far with no problems. I love my new earrings. Also, best selection ever of lever-back earrings which are my fave.

Date of experience: June 12, 2022
Indiana
3 reviews
0 helpful votes
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Cute Bracelet
June 12, 2022

I have shopped at Ross Simons for years and been pleased with the service.

Date of experience: June 12, 2022
New York
1 review
0 helpful votes
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Love it
June 12, 2022

Beautiful ring, highly recommended. Very good quality

Date of experience: June 12, 2022
North Carolina
1 review
0 helpful votes
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Quality products!
June 12, 2022

Great shopping experience. Efficient service and quality products. Have been purchasing from Ross-Simons since the '90s.

Date of experience: June 12, 2022
Arizona
2 reviews
0 helpful votes
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Simple but elegant
June 12, 2022

I have so much fun scrolling through your website. It seems that whatever I am looking for, you have it. Amazing. This last piece I purchased is exactly what I was looking for. It's a simple band with blue diamonds. I can wear it on any finger and looks elegant. I love it.

Date of experience: June 12, 2022
Illinois
2 reviews
0 helpful votes
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Anniversary Shopping
June 12, 2022

Ross-Simons had a wide selection of jewelry and the site was easy to use.

Date of experience: June 12, 2022