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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Pleasant experience until now
July 24, 2022

I prefer to only deal with vendor-harassing third party interference

Date of experience: July 24, 2022
Missouri
1 review
0 helpful votes
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An enjoyable Shopping Experience
July 24, 2022

It was easy to shop with Ross-Simons. We bought a. Relatively inexpensive item to gauge the quality and value of their jewelry. We were not disappointed, and we were well pleased. We will be ordering more jewelry from them. Recommended!

Date of experience: July 24, 2022
Washington
1 review
0 helpful votes
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Delicate gold bangle
July 24, 2022

I like the twist to the gold bangle. A bit thinner that I thought it was from the picture. Still fits nice and goes with my other bangles

Date of experience: July 23, 2022
Pennsylvania
1 review
0 helpful votes
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Blue sapphire set
July 24, 2022

The set is beautiful. The sapphires are a nice size. The only thing I wish is that the chain was a little thicker.

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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Good quality and very attractive
July 24, 2022

Very good and speedy service. I was very pleased with the quality and appearance of the product.

Date of experience: July 23, 2022
Illinois
1 review
0 helpful votes
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Very Happy!
July 24, 2022

I have purchased may items from Ross-Simon's and have been happy with all purchases.

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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Easy to order came just like photo. Very happy with purchase.

Date of experience: July 23, 2022
Illinois
2 reviews
0 helpful votes
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Fan
July 24, 2022

Easy-Peasy. The very small signet ring was just what I was looking for. That size was unavailable anywhere else.

Date of experience: July 23, 2022
Virginia
1 review
0 helpful votes
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Too orange
July 24, 2022

The overall experience with ordering was good. The gold over sterling beaded necklace was too orange for my taste. It was a nice necklace... but I did not like the color. I will return it.

Date of experience: July 23, 2022
Georgia
1 review
0 helpful votes
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Exemplary Customer Service
July 23, 2022

Excellent customer service! For me, this is a number one priority in anything i purchase.

Date of experience: July 23, 2022
Texas
1 review
0 helpful votes
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Excellent!
July 23, 2022

Excellent attention, shipping and obviously gorgeous earrings.

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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I bought a beautiful round moissanite halo pendant necklace in sterling silver. I love the moissanite lab created stone because it sparkles a lot and it is an excellent quality stone.

Date of experience: July 23, 2022
Pennsylvania
2 reviews
0 helpful votes
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Some items are too costly; cute but need more definition

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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Necklace
July 23, 2022
Updated review

Love all your jewelry! This necklace is a gift for my daughter-in-law!

Date of experience: July 23, 2022

Love your jewelry
June 25, 2022
Previous review

Love your jewelry.

Date of experience: June 24, 2022

Beautiful jewelry!
May 9, 2022
Previous review

Beautiful jewelry!

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Birthday Gift
July 23, 2022

Purchased the emerald studs as a gift. I love them so much I hate to give them away, but I will!

Date of experience: July 23, 2022
Virginia
1 review
0 helpful votes
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Pleased
July 23, 2022

No I hate these surveys… lucky I'm complaining this

Date of experience: July 23, 2022
Colorado
1 review
0 helpful votes
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XYZ
July 23, 2022

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Date of experience: July 23, 2022
Missouri
1 review
0 helpful votes
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Good service
July 23, 2022

A bit of trouble with my password. Other than that the selection was good and delivery was prompt.

Date of experience: July 23, 2022
North Carolina
1 review
0 helpful votes
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Great Service from Ross Simon
July 23, 2022

Have purchased 2 pair of earrings and a ring in last 2 months and please with the service

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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This Affirm option is awesome. However, Some of the jewelry looked larger than what they initially appeared in the images on the R&S website. I had to return some pieces due this.

Date of experience: July 23, 2022