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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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California
1 review
1 helpful vote
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Better than expected
May 10, 2023

Good to this point the bracelet was gorgeous and well made.

Date of experience: May 10, 2023
Ohio
1 review
1 helpful vote
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Beautiful bracelet
May 10, 2023
Updated review

The quality and craftsmanship of the bracelet is excellent. I wear multiple bracelets. This bracelet would look excellent on its own.

Date of experience: May 10, 2023

This ring is bold and beautiful
December 30, 2022
Previous review

I am pleased with the quality, fit and design of this ring

Date of experience: December 29, 2022
Rhode Island
1 review
1 helpful vote
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Great earrings!
May 10, 2023

Good product selection, good prices and website is user friendly.

Date of experience: May 10, 2023
Alabama
1 review
1 helpful vote
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Great Experience
May 10, 2023

I absolutely love their jewelry and they offer several ways of financing which is nice. My ring is so beautiful and I am very pleased

Date of experience: May 10, 2023
North Carolina
3 reviews
1 helpful vote
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Delighted
May 10, 2023

Easy with many choices. Shopping for grandaughter"s 21st birthday and wanted something she would enjoy now for her special day and years to come.

Date of experience: May 10, 2023
Florida
1 review
1 helpful vote
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In love with my ring!
May 10, 2023

Excellent service!
I am in love with my ring!
Thank you.

Date of experience: May 10, 2023
Florida
1 review
1 helpful vote
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I puchased 2 adjustable necklaces. One is gold and the other is silver. Very sparkly and adjusts in whatever length you need. These are my "go to everyday " chains. Just change the pendant or wear on its own. Love it!

Date of experience: May 10, 2023
Texas
5 reviews
1 helpful vote
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Bought my wife the jade jewelry set.
They delivered in time for mothers day
She loved it

Date of experience: May 9, 2023
Massachusetts
1 review
1 helpful vote
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Pretty but small
June 8, 2023

The ring is pretty but it is very very dainty and thin.

Date of experience: May 9, 2023
North Carolina
2 reviews
0 helpful votes
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Pleased
May 9, 2023

I ordered a ring. Ring is as advertised and fit perfectly. Service met expectations.

Date of experience: May 8, 2023
Georgia
1 review
1 helpful vote
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Im so happy with everything they are so nice i love everything

Date of experience: May 8, 2023
New Jersey
1 review
0 helpful votes
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Organized and Easy!
May 8, 2023

Able to find an appropriate and nice gift for a Confirmation in just a few minutes!
Received item in a couple of days. Very satisfied and happy to find such a nice gift online with RS!

Date of experience: May 8, 2023
Illinois
2 reviews
1 helpful vote
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Pleasantly Please
May 8, 2023

Everything went smoothly, I had no problems. Most Importantly, I am pleasantly pleased with my bracelet.

Date of experience: May 8, 2023
Virginia
1 review
2 helpful votes
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Excellent website and quality of products. Highly recommend!

Date of experience: May 8, 2023
New York
1 review
1 helpful vote
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Simply elegant
May 8, 2023

My experience Was good no glitch everything went smoothly

Date of experience: May 8, 2023
District of Columbia
1 review
1 helpful vote
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Rings
May 8, 2023

Website is good. Rings seem a bIt yellow for gold over sterling. I'll see if my daughter likes them when I give them to her tomorrow.

Date of experience: May 7, 2023
Virginia
1 review
5 helpful votes
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Satisfied
June 6, 2023
Updated review

I can't review the product I ordered/purchased because I have yet to receive it. The initial purported delivery date sent from Ross-Simons was May 4th, which didn't materialize; I complained and received an email stating I would receive my purchase no later than 9pm, May 5th which never happened; now USPS tracking information says delivery no later than 9pm, on May 8th. It's all very disappointing.
Addendum: my order finally came- I am happy with the quality of the product

Date of experience: May 7, 2023
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn there may have been an issue with the delivery of your order. It is important to us that all of our customers receive their orders in a timely manner. A team member has reached out in a private message. We appreciate your feedback.


Great selection and prices
April 27, 2023
Previous review

Great selection and prices

Date of experience: April 27, 2023
Massachusetts
1 review
1 helpful vote
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Happy with this product
May 7, 2023

As promised, all went well. Earrings are beautiful.

Date of experience: May 7, 2023
South Carolina
1 review
1 helpful vote
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High quality and great prices
May 7, 2023

Beautiful selections and fair prices. Easy to use website, thank you and I'm looking forward to my necklace and bracelet.

Date of experience: May 7, 2023
Florida
1 review
1 helpful vote
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Simply the Best
May 7, 2023

I can always find the perfect item to fit any occasion, and it's delivered on time with me having too stress about anything!

Date of experience: May 7, 2023