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Rosewe

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Get this dress!
November 23, 2015

This dress is amazing! Purchased a 2XL after reading through all the reviews. I'm 5'8" with a large chest (38 DDD... no I didn't type one too many Ds) and wear a US 12 in skirts. This dress fit like a dream. I did purchase a petticoat to add a bit of dramatic flair as I was wearing it to a 50's style summer party. Can express properly just how pleased I am with this dress. Buy it!

Date of experience: November 22, 2015
Texas
1 review
0 helpful votes
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Perfect Homecoming dress
November 23, 2015

I ordered this dress for my daughter's homecoming dance. She looked beautiful. We ordered the size according to the measurements listed in the company's size chart and it fit perfectly. The dress does have a little stretch to it which is nice. She decided not to wear a crinoline underneath the skirt this time but loved it both ways and is excited to wear it again.

Date of experience: November 22, 2015
California
1 review
0 helpful votes
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Lovely dressed
November 23, 2015

I purchased this for my daughter who needed it for a retro themed dance. I read tons of reviews before purchasing. I was unsure if the fit would be ok. The reviews convinced me to take a chance and I am glad I did. We ordered the 3x which fit a usual 18/20. This is very stretchy, from the bust down. Very flattering. I did get the 26" petticoat which adds an extra touch. It hits just below knee on a 5'5". Got the green which ended up being a beautiful deep green. Great little dress.

Date of experience: November 22, 2015
New York
1 review
0 helpful votes
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My new favorite dress!
November 23, 2015

I can't express how much I love this dress. It seems to be great quality and the fit is amazing. I will definitely be ordering in other colors.

Date of experience: November 22, 2015
New York
1 review
0 helpful votes
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I love it! Fits so perfect!
November 23, 2015

It's hard to buy a dress on line so I spent hours reading reviews before I finally purchased this one. I wanted it to fit perfect and go just below my knee and it does. It's so beautiful. My daughter wanted me to twirl because she thought it was like a princess.

Date of experience: November 22, 2015
Washington
1 review
0 helpful votes
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Great dress
November 23, 2015

This dress is gorgeous and seems to be high quality (only worn once yet). I ordered a 2x and I definitely could have gone with just a 1x, there is quite a bit of stretch. Looks okay without a petticoat, but definitely looks better with one!

Date of experience: November 22, 2015
China
1 review
0 helpful votes
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This dress is AMAZING. It fits beautifully right out of the package, the cut is fantastic, and the material is so nice. It's made of a stretchy but thick fabric and flows nicely. I want one in every colour!

Date of experience: November 22, 2015
Washington
1 review
4 helpful votes
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Beautiful red dress
November 23, 2015

I am 5'3 weigh 136 and wear size 8-10. I ordered a medium and it fit very snug in the top section. I decided to order a large and fits perfect. So order a size larger. It is a beautiful red color and is a heavy type material but feels good. I plan on wearing it with a soft retro petticoat and nude heels.

Date of experience: November 22, 2015
California
3 reviews
11 helpful votes
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THIS COMPANY IS FULL OF $#*!! I ORDERED A GREY DRESS AND THEIR COLOR BLIND $#*! WORKER SENT ME A BEIGE DRESS AND THEY ARE NOT SENDING ME THE CORRECT COLOR! I HAVE EMAILED 8 TO 9 TIMES SENT PICTURES OF THE BEIGE DRESS AND THEY STILL HAVE NOT DID ANY TO RESOLVE MY ISSUE AND IT THEM OVER 2 WEEKS TO SEND THE WRONG COLOR DRESS. NOT HAPPY WITH THIS COMPANY AND WILL NOT REFER ANY TO THIS NIGHTMARE OF A COMPANY AND WILL NOT THROW ANY MORE MONEY AWAY!

Date of experience: November 22, 2015
Rosewe R. Rosewe Rep
over a year old

Hi J W.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

California
1 review
3 helpful votes
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Disappointment
November 22, 2015

It was my first experience with this shop store and last one as well. I ordered a dress in the beginning of August. Except I haven't received my order up now, I also haven't had my money back. All responses on my letters were for show, solid promises. And no apologies. Never. It's not serious business. It's crap.

Date of experience: November 21, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Veranika,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Would you please help me and tell me the order number? In this way, I will easily found out the problem.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Alaska
1 review
5 helpful votes
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I ordered the black crochet skull shirt. The pattern was completely crooked, like the skull was tilted sideways and the mouth almost looked like it was smirking. I emailed Rosewe right away and they said they would give me a partial refund even though their return policy says that there is a 100% refund for faulty orders. We argued for a week and they said they would only give me a 60% refund which they still have not done or let me know where to return it to. It came from China! I'm in the U.S. I have no idea where to ship it. Poor poor quality and customer service! Do Not Order from them. You will regret it!

Date of experience: November 21, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Robin,
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Would you please help me and tell me the order number? In this way, I will easily found out the problem.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Rhode Island
1 review
1 helpful vote
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Disappointed customer
November 19, 2015

I ordered a 2 dresses they look like my 5yr. Old had made them. There nothing like the pic the xl is an xs. Terrible quality of clothing looks more like a bathing suit material.

Date of experience: November 19, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Isha,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Would you please help me and tell me the order number? In this way, I will easily found out the problem and correct the wrong information.
The number you sent it quite similar to our order number, but it’s incorrect. There are many bad reviews are written by the fraud competitors. We really despise it.

Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Best Regards,
Rosewe Customer Service

Arizona
2 reviews
12 helpful votes
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HORRIBLE
November 19, 2015

DO NOT BUY FROM HERE! THE REVIEW ARE ALL LIES! THE MATERIAL
THE MATERIAL, COLOUR, FIT, ACTUAL ITEM & MODELS ON WEBSITE ARE NOT THE SAME SAVE YOUR MONEY AND TIME! I KNOW THEY LOOK LEGIT BUT THEY ARE NOTTTTTTTTT!

Date of experience: November 19, 2015
Rosewe R. Rosewe Rep
over a year old

Hi Jane,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Good reviews are written by real customers, who come from different countries, because we sell worldwide.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rosewe Customer Service

Canada
1 review
0 helpful votes
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Love it
November 20, 2015

Recieved it pretty faster, sooner than the expected date so that was nice, the color is exactly as pictured, I would love it! But i am picky and enjoyed it enough that i will wear it again and again, super comfy on a slightly chilly spring or fall day, though its thinner material worth the price! I would recommend.

Date of experience: November 18, 2015
Canada
1 review
0 helpful votes
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Love it so much I bought a second one
November 20, 2015

So glad I took a chance ordering this top. For a slender figure, it looks great with Suitable for or dressed up. I got a lot of compliments. I think this dress is great! It is very soft and comfortable, I am ordering more. Very happy. Highly recommended.

Date of experience: November 18, 2015
Canada
1 review
0 helpful votes
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Very soft and stretchy
November 20, 2015

This is very soft and stretchy. For the price I paid, u can't beat it. It was definitely worth the money, I will order in at least one other color, maybe more. Also, it's pretty much true to size. I wear a size large in tops I want to be fitted and extra large in tops I want to be loose and roomy. I got an extra large in this top to make sure it would be a roomy fit, and it fits just like I wanted it to. I definitely recommend this.

Date of experience: November 18, 2015
Canada
1 review
1 helpful vote
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A very elegant dress
November 20, 2015

I ordered 5 different dresses for a wedding I was attending. I'm very picky about the fit of a dress. I will take a bargain only if it really makes me look good. This dress was the one that had the best fit for my curvy Latina frame. The back accent and the lace made it look three times it's price. Highly recommended. The free returns allows you to try many options and find the best dress for you.

Date of experience: November 18, 2015
Canada
1 review
0 helpful votes
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Mostly as expected!
November 20, 2015

I don't wear it as a dress though. I wear it under shorter shirts when I wear leggings, it adds lots of length so I'm not showing too much with the leggings on. If I pull it down to where there aren't any wrinkles, it goes mid-thigh, even if I let it have a couple wrinkles at the bottom it's still long enough to add length to shorter shirts.

Date of experience: November 18, 2015
Canada
1 review
0 helpful votes
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Good fit.
November 20, 2015

Nothing special about it but for the price it's a nice little dress. It fits me a little odd but I think it's me not the dress. The sleeves are a little snug as well. Nice length to still be considered classy but short enough to show off some leg. It is lightweight but not see-through, the length is just right on me.

Date of experience: November 18, 2015
Canada
1 review
0 helpful votes
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Pretty and comfy
November 20, 2015

I thought it would be for casual wear but the material and quality of the dress is so good it should only be worn for formal occasions. I love this dress so much! It snug on my body and love the prints and the fabric really feels so comfortable when I wear this and I choose the perfect size on me. Super nice and so sexy when you wear it! :) I highly recommend this.

Date of experience: November 18, 2015