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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Brought a dress size XL which according to their chart should have been a UK 14-16 when it arrived it was more like a XS 8-10 and even though it was their fault they would only give me 60% refund and I would have to pay shipping costs back to China so hence I would not get much back. Their size charts are right off scale and their customer service is rubbish avoid at all costs
SINCE NOV 2015 I HAVE RECEIVED NO REFUND OR MERCHANDISE. NO PHONE NUMBER TO CALL AND REFUSED TO GIVE ME A FULL REFUND
Hi Rosanna,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it will be returned due to incorrect address.
Please contact us by a website ticket. Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I ordered 2 dresses for new year and was disgusted on the quality of these items nothing like the pictures stated, I was told to sell these items on or gift them out as shipping them back for a refund would be so expensive I wish I could attach pictures. I am devastated at the lack of customer service this company has.
Hi Kelly,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Besides, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
After opening a dispute with paypal rosewe offered me 13$ again. Pftt. What a joke. Eventually Rosewe was told to accept my return. Rosewe says in their reply to my first rewiew that return shipping is not too expencive and they take my product back and give a full refund. LIES. They have a restocking fee and they know its insanely expensive to ship back due to you having to pay for tracking shipping. Chepest tracking shipping i found was 95$. The cheap coat that was defective and made of FELT was only worth 90$. They lie on their replies to reviews trying to make themselves look good. DO Not Ever buy anything from these people or other companies they own. After talking with a great Lady at paypal she agreed to refund me the whole amount. Case closed. Not really. So i recieved the funds back in my paypal account. A couple days later i get an email from someone claiming to be paypal saying there is suspicious activity and they will freeze my account unless I click on the link to reply to the suspicious transaction. It was the exact same amount $ as what was credited to me from the real paypal. It was pretty easy to tell where this email came from with the broken English that was used that matched Rosewe customer service representatives broken english. These people are scum.
Hi Laur,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
And we would like to send a full refund after we receive it.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Rosewe refused to provide full refund for a coat that was incorrectly sized. Their responses to my requests for return instructions were barely intelligible. They told me to keep the coat and sell it. I had to file a claim with Paypal to get Rosewe to agree to a full refund. However, I am still out $55 for an adult coat that might possibly fit a 7 year old because tracking was required by Paypal. Tracking is not available to China except via DHL or UPS at $162. I will never buy from this company again and my advice to you is don't do it.
Hi Charlotte,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
And we would like to send a full refund after we receive it.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I purchased this beautiful jumpsuit about three weeks ago on the 12th December. I just received it today 30th December... it is nothing like it looks in the picture, the material is just cheap and the length is way off very short overrall please do not spend your money on this. I learned the hard way... no good and i would not waste mey time returning it im sure someone would like it to wear around the house...
Hi Lesley,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I still haven't got my stuff I just want my money back!
Hi Lindsay,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Although the order number you gave is quite similar, but it’s not from Rosewe.
There are many bad reviews are written by fraud competitors. We really despise it.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I ordered a dress from Rosewe.com about 2 week time ago, but I havent got any emails or information saying the product has been dispatched or shipped. I am guessing the product can never reach! Then I actually checked the reviews on website and I just realised Rosewe.com is a scam. Sincerely hoping to get my refund back, is such a shame to order stuffs from this website!
Hi Stephanie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I ordered a really cute-looking dress to wear to my school formal. I even paid extra for standard shipping, which they claim it to be at max 8 days. So once I ordered, I've been using the tracking website they gave me to check where the dress was at. The tracking system stopped updating for more than two weeks, which really made me anxious! I tried to contact customer service to check if there was anything wrong, and it took a while for them to even reply.
I decided to give up wearing that dress for formal, and at least had the hope of wearing that dress to some other occasions. It arrived after almost a month.
The quality of the dress was HORRIBLE. It was so itchy and see-through (I had no idea!). The buttons on the dress are almost about to fall off after I tried it on for the first time.
So please don't buy a product from this site just because it looks cute and cheap. I don't know about other products, but for mine, it was definitely deceiving. Also the customer reviews for that dress look PRETTY suspicious when everyone gives 5 stars and has the same style of speech.
Hi Julia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We sent the order on the next day you purchased, and it’s delivered in the time frame we promised.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I ordered a shirt which is a terrible counterfeit version. Doesn't even look like what I ordered. Strings hanging and poorly stitched. Size is not right. It's awful. Company is in China, no response from customer service!
Hi Alison,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I urge you not to purchase anything from Rosewe. I bought over $350 worth of items before going on vacation. My intent was to return items that didn't work. Upon receiving items, I could not find any sort of customer service to process returns on the items that didn't work (the vast majority of what I ordered).
Hi Tracy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
I found that your order was purchased 3 months ago, so it’s beyond the return warranty period. And we have sent a return address if you ever requested.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Rosewe customer service reps post comments to respond to disgusted customers but they do nothing to fix the problem! Let's get real! I have been asking for a full refund for over 4 months on a damaged item they sent me! I refuse to pay the shipping and handling to send their item back! They sent it to me damaged and it's THEIR responsibility to pay the shipping of thr item to go back along with a full refund of what I paid for three damaged item! Get real rosewe!
Hi Shariden,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
I ordered something on November 26. The shipping time said "5-15 days", but it still hasn't come! Now my sister has nothing under the Christmas tree.
Disappointed!
Hi Martina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Nov 30th, during 3 working days after you made the payment. But it’s delayed in the transit, we sent by Postal Service, which is not in charge of us. I suggest you could contact the local post office.
And we also will refund the shipping fee, to save your loss.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Purchased item on 12/14/15
Never received item
Listed in description need Christmas $
Naturally assumed due to reading Poshmark Guarantee they don't release $ to seller until buyer received item & marked received or 3 days after buyer has 7 days to ship
LIE LIE LIE, my $$$ was released item never shipped buyer states outta town until after New Years
YMROSE SCAMMER BUYER BEWARE
POSHMARK HAS NOT REPLIED TO TEXT, EMAIL OR CALL
Hi Aleta,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rosewe? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Ordered a dress paid for expedited shipping, never received dress or tracking number, if it wasn't for paypal I would just be out of my money. Do not order from this scam company. The reviews are as fake as the company. Paypal informed me they have gotten several complaints about Rosewe.com
Hi Sharon,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order is paid and ready for shipment a long time ago, but you requested to cancel but no further reply anymore. So we cancelled the order and sent a store credit.
You can use the money in next order or we send a reply.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Place an order December 8th and I still haven't got here then when you try to call you get a voicemail or email and no one answers you back
Hi Rosemarie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 11th, and it’s in transit now, we sent by USPS, track number is LS365972167CN, link, http://new.17track.net/en/track?nums=LS365972167CN. And I found the location,
2015-12-19 13:45 CHICAGO 2CMETRO, Departed USPS Facility, Your item departed our USPS facility in CHICAGO 2CMETRO on December 19,2015 at 1:45 pm. The item is currently in transit to the destination.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Rosewe.com is a joke. ALL of their reviews are fake. They claim to provide a 100% refund, but that is not the case. I purchased an item that I had to return for being too short. That was in September. Needless to say, it is now December and despite several emails and claim tickets, I have not received a response let alone a refund. DO NOT PURCHASE FROM THIS COMPANY... YOU WILL REGRET IT. Now I am out of a product and my money!
Hi Nancy,
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package, we will refund 100%. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rosewe Customer Service
These reviews are fake. The reviews on this site are no doubt the product of the company subscribing to a company that provide positive reviews. Yes those companies exist. They hire people to post and they get paid like piece work: the more you write the more you are paid. So beware of the wonderful reviews. They ARE NOT REAL. I purchased items from this site and not once have they matched the pics. Their clothes are the dollar store version of the well made and some what high end version depicted in their pics. When I tried to write a review I was kicked to a message that said I hadn't bought anything and to come back to write a review after making a purchase! How convenient. Every review posted boasted that the clothes "looked exactly like the photos" when they absolutely didn't. They are CON ARTISTS. Don't trust this site, you do at your own waist of money.
Hi Syngred,
Thanks for your feedback.
HH1508250709582439 this is not our order number. Our order number is beginning with R or RR. So I guess you have found the wrong website, you don’t purchase on Rosewe ever.
Best Regards,
Rosewe Customer Service
It was the first time i'd ordered from this company, i had assumed cheap prices may mean a lesser quality product, but i was very wrong! I am delighted with my 1950's style dress, the material is lovely quality, with true to picture patterning and colour shades, the sizing was very good, and it looks even better when filled out with netted under skirting. T
When dresses have style, design and appropriate color it is really easy to buy them, as they're selling by themselves. It is the case of this graceful short dress which is impressing with finesse and delicacy. Perfectly highlighting in a very delightful way my silhouette, this dress easily captivated me and I was delighted wearing it. It is providing me a great and incredible pleasure over my skin, beautifully enjoying the high-quality material texture. This is a great outfit which I highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Lorraine,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Would you please help me and tell me the order number or item sku number? In this way, I will easily found out the problem and correct the wrong information.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for an earlier reply.
Best Regards,
Rosewe Customer Service