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Roselinlin

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Roselinlin Reviews Summary

Roselinlin has a rating of 3.4 stars from 3,766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 26th among Women's Clothing sites.

service
116
value
115
shipping
114
returns
104
quality
110

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow erin m.
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WHAT A SCAM!
January 15, 2021

I bought 6 tops from this company and when I received them they were not what was described in the pictures online. What was supposed to be cotton long teeshirts, were polyester, cheap rags. Warning save your money. This company should be taken off the internet

Date of experience: January 15, 2021
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Georgia
1 review
0 helpful votes
Follow Amber O.
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I am really satisfied with the blouse that I bought. It is well done and its preparation feels good quality, I finally found an online store with clothes at a good price and of excellent quality.

Date of experience: January 14, 2021
Georgia
1 review
0 helpful votes
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My new sweater has a very nice touch both inside and outside and is very warm. The fit to my body is good and allows mobility.

Date of experience: January 14, 2021
GB
1 review
0 helpful votes
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The internet service here was lovely, the pants arrived quickly and safely. It's like the image on the page, the measurements are perfect.

Date of experience: January 14, 2021
GB
1 review
0 helpful votes
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I loved making my first online order with this website, I bought shorts, a blouse and a dress, the quality is very good and the prices are worth it as they are very cheap.

Date of experience: January 14, 2021
North Carolina
1 review
1 helpful vote
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I ordered 2 items on Nov 16,2020. One item was delivered on Dec 22,2020. The other item seems to have been stuck in Atlanta since 12/21/20 according to the tracking information. There is no phone number to contact them. I've written repeatedly to their customer service and they have done nothing but tell me I need to wait longer, although it's already been almost 2 months. I said I want a refund but they ignore my request. Their clothes are interesting, but it takes at least a month to receive them and customer service is totally worthless. I doubt I will ever receive my item or a refund. AVOID THEM!

Date of experience: January 14, 2021
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

New York
1 review
0 helpful votes
Follow Meulen M.
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I am a loyal customer of this online boutique, this website offers one of the best online clothing shopping experiences, always useful service at any time!

Date of experience: January 13, 2021
California
1 review
0 helpful votes
Follow Amelia Q.
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Very good service.
January 14, 2021

The skirt material is very good and I really like it. The logistics are very fast. The online service is very timely and the customer service staff is patient.

Date of experience: January 13, 2021
Georgia
1 review
0 helpful votes
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Excellent company.
January 14, 2021

I like the jumpsuit I ordered on this page because they have a durable fabric. They hold well what they have to hold. They are long to the ankles and the pockets are very practical and spacious. Posts look great and are comfortable

Date of experience: January 13, 2021
Georgia
1 review
0 helpful votes
Follow Aiko J.
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I emailed customer service on Friday night regarding the return policy and got an immediate response that was clear and informative.

Date of experience: January 13, 2021
Georgia
1 review
0 helpful votes
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Easy to use website.
January 19, 2021

I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.

Date of experience: January 13, 2021
Cnicv C. — Roselinlin Rep
over a year old

Thanks for your support.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Washington
1 review
3 helpful votes
Follow Janette H.
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I ordered 5 women's shirts, several copies of a Christmas ornament, and a "free" necklace for ordering over $99 worth of products. The ornaments were very cute, as per the picture on their website. Each (and all) of the shirts were very bad quality fabric - very thin, as well as poor renditions of the patterns that were pictured on the website.
The return policy/ procedure: First, the sales receipt in the package that came looked as if it was just typed, not a professional receipt. It said to go onto their website to see the policy if anything was necessary to talk with them. In doing so, I found where to write to them to ask for permission to return, and that they would respond in 48 hours. A week went by, I wrote to them again, both from the website and also to an email that I found for "Customer Service." The later did work, and they responded in 24 hours. However, they gave me a return address to be sent to a company in CHINA. Instructions said to return, use that address, and that I would be responsible for any Import fees, duties, and/or taxes for the shipment to China. Then they said that if I would rather keep the articles, not ship to China, and get a 25% refund, then I could just give them away or whatever.
Well, figuring out the cost of shipping plus all those fees, I was better off keeping the articles & donating them, for the reduced (25%) refund. In all fairness, I got the refund in just under 2 weeks.

Date of experience: January 12, 2021
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?

We cannot open the picture to locate the order number.

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Georgia
1 review
0 helpful votes
Follow Heidi U.
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Perfect website.
January 13, 2021

My friend recommended this website to me. She always looks so good and stylish. I received my first order and it is perfect, I am very happy. Excellent style, fit and quality of my new dress.

Date of experience: January 12, 2021
Texas
1 review
0 helpful votes
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Fabulous online clothing store there are affordable, beautiful clothes that are worth your while and many great discounts throughout the year. With a little more you can get free shipping! I love this internet store!

Date of experience: January 12, 2021
Nevada
1 review
0 helpful votes
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I bought a beautiful blouse and a belt for my sister in law for her birthday. She loved them both and I was very happy with the opportunity to buy something online on this website that I would not normally find in physical stores where I live. Excellent customer service and delivery.

Date of experience: January 12, 2021
Illinois
1 review
0 helpful votes
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Website with easy to navigate interface with promotional clothing on display. Wide range of designs and fashion accessories always in stock. Quick and easy delivery, I definitely like this online boutique a lot.

Date of experience: January 12, 2021
Colorado
1 review
0 helpful votes
Follow Hester Q.
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I brought a medium size dress from this online boutique, I ordered a size M but I have lost considerable weight, so now I am probably an S. Of good quality and very pretty in style. I got burned long before online with another online store so I was nervous with my purchase, everything was fine

Date of experience: January 11, 2021
Colorado
1 review
1 helpful vote
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Never got clothes
January 11, 2021

I am a very patient person. I waited a month and still got no clothes but they charged my credit card. I emailed them 3 times and never heard from them. Not good service.

Date of experience: January 11, 2021
Cnicv C. — Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

New York
1 review
3 helpful votes
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I had an order that seemed to take a long time to arrive here and I usually receive it within a few days of placing the order. The tracking system was not updating so I could not track my package. I spoke on the live chat that they were very friendly, helpful, and efficient. I also received a follow-up email saying what had happened and I received an apology even though it wasn't the boutique's fault, their service is absolutely amazing! I can't wait to buy my next item!

Date of experience: January 11, 2021
Illinois
1 review
0 helpful votes
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Very fast and delivery was to the front door of my house! The dress arrived in perfect condition. I will be a customer who returns to this online boutique!

Date of experience: January 11, 2021