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Soy de Argentina, y nunca pense en que fuera real lo del envio gratis y menos tan lejos, siendo que la empresa se encuentra en Sigapur, si mal no recuerdo!. Probe el servicio comprando un reloj no muy costoso! E increiblemente me llego en menos de 2 meses, en perfectas condiciones y tal cual se veia en la foto!.
Le quito una estrella solo porque a pesar que los administradores responden mis consultas, lo hacen en ingles! No es problema para mi porque comprendo el idioma, pero seria mucho mejor, ya que tienen mucha publicidad en mi país que tuvieran una especie de traductor, o al menos respondieran las consultas en español.
Seguire comprando con gusto!
Mar.
Overall I like it, although It kinda needs luck to get what you expect as well. Two things I really like: 1) they respond to questions very quickly, 2) prices are pretty good and free shipping!
As to many people's complaints, yes you need to wait for quite a while to receive the items. But I am fine with it, as I don't expect purchases with free shipping to ship oversea quickly. But one note is that if the status does not change for a long time, you better send them messages because they will not contact you.
I made three purchases so far. My first purchase attempt was not good. I waited for over one month, and they still did not ship the items because one of them was out of stock. They did not contact me about it until I sent inquiry. However, they did refund me pretty quickly.
With no issue for my second purchase, I received the items in a reasonable time, and I do like the materials. Some seam parts were not perfect but fixable.
My third purchase was half good half bad. For one of two vintage dresses, I totally love it! It does look like the picture they provided, and the material is a bit stretchable, which was awesome. However, the second dress was not nearly the same as in the picture. I will try to return it, if not too costly, and hopefully things will go well.
I will still give them few more try and place orders when I see dresses I am interested in :)
Received my merchandise and the sizes were extra small. Ordered 2 dresses and they were stuff in a teeny tiny mailing bag. I mean STUFFED in this teeny bag. NEVER ORDERING AGAIN! Extra large size looked like a size 2! Horrible and deceiving
I bought a cute yellow halter top swimsuit and while reviewing the site, I was a lil concerned because the language is readable but unusual. Turns out the company is based in China and these clothes are Chinese (as in something sold in China and possibly not imported to USA by the normal commercial standards regarding English readability). A friend mentioned hearing some mixed reviews about the site but for $25... and the fact that she mentioned that AFTER I placed the order, it was a bit late to turn back.
The tags are in Chinese so I'm going to stick to the delicate cycle using cold water as I can't read much Kanji or whatever you call the Chinese characters in Chinese. No idea what the fabric care tag says. The style tags say "Oumeies" under the Chinese characters if this helps anyone...
I did not order the swim suit with any special shipping methods but I did pay the extra $2 for the tracking # which when sent, was more like an order # (probably an email translation issue). After the swimsuit shipped I did get a UPS tracking # that said it was processing in NJ for about a week before it started moving towards California. UPS said I would expect it June 11th however I ordered it on May 26th and received it June 7 so as far as travel time goes, it's a whole lot better than I thought and it did get to me.
The site has no sizing that I could find. So fitting is a gamble. Not sure if I'd bother returning it either if it didn't fit... I was partially hoping it (in a large) would be a bit big so I could take it in so my guess is that the sizing runs a bit on the smaller side.
Ordered today, but would not allow me to use my credit card, so I had to use PayPal. I find this a little inconvenient. I have read bad reviews after the fact of ordering. I'm hoping to get my items within 7-10 business days, we shall see... to be continued...
I ordered a swim suit from this company and paid the extra shipping and handling to have it 3-7 business days and long story short I havent received my item nor based off the status on the company site has it been processed and its going on 8 business days (not counting weekend). They have no phone # just email and live chat. Along with the CS reps cant type in english so Im sure they barely speak it. I asked for a refund of only the S/H not refund on item as I still want it but they refuse to give me one instead offering me a credit of $1... Yes I said $1. Safe to say even if the suit is nice as I hope it is I will never order from them ever again...
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service