Rosegal

Worst online ordering experience of my life.
I had a discount code, and like some other responders I therefore ordered many cute things I was excited about (totaling $210, with discount). They arrived smelling like gasoline, and were the worst quality. One item had a cute corsetlaced look, but the straps for the lacing were misaligned by over 2", so it became slanted. The swimsuits had no elastic, the shirts and dresses were thin, horrible material, there was not a single item in the order that was worth keeping if the gasoline smell faded.
Therein lie the problems - it costs a fortune to return to china. They offered me a $20 store credit for all the failed items, then a $30 store credit. The broken English emails whined about their shipping costs, and seemed to have no comprehension of or care for the complaint I was making. I finally escalated the concern to my PayPal fraud department, and then RoseGal offered me a $70 refund - meaning I needed to accept a $140 loss on this hugely regretted purchase. I declined that and opted to pay for shipping to return the item for a full refund through PayPal (even after paying for shipping, RoseGal would charge me for their outbound shipping, and restocking costs, so be sure not to fall for that trick).
I am glad to hear some of the reviewers received cute items, but there are other companies with US based return centers that I would recommend long before crossing your fingers that your item isn't a disaster from this company.
Good luck, but mostly, just don't do it

After waiting a month, I contacted the company to find out when my order was going to be delivered. Only then did they send it in the mail. I ordered a swimsuit for vacation so I really didn't have 2 months to wait. I told them to forget it but the ordered had already been shipped. Once I received the item it was not only VERY cheaply made it was defective and falling apart. One of the straps on the suit wasn't even sewn the the back, it just flopped around. When I told them I wanted to return to suit (There is a 30 return policy) they told me that it would cost me too much to return it. They then had the nerve to ask me to pay an additional 30% of the cost of the item and they would ship me a "new" one. They do not honor what their website promises. Its a total scam.

Purchased several items from this site. Three of the items were a one size fits all size. Two of the items are absolutely gigantic, I am a size 12 and they are absolutely huge. The third will not fit my size 4 daughter since it is so small. Also the color isn't even close to that in the picture. I asked for a return address and was told they would give me a discount code. Save yourself some time and frustration, do not order from this company!

I placed an order early June... did not receive anything until June 26. (I tried to cancel the order twice prior to then and they did not respond until it was sent) The first swimsuit was so short it doesn't even cover my torso. I contacted them again to tell them to cancel the other swimsuit since the first one was a ripoff and I couldn't even wear it... once again I did not receive a response until they claimed it shipped, even though I did not receive the shipping notification until 3 days later. $42 on two swimsuits, they offered me first a 10% coupon-- then a 10% refund. Hey, thanks for the $4. PS a foreign company overseas-- customer service's responses didn't even make sense. Never. Again

I ordered a women's medium swimsuit, when it finally came it was more appropriate for a child's medium. I sent an email to find out how to return it to be informed that I would have to pay for the return shipping to China. They then stated that getting a coupon code would be better for me and so I agreed. Almost everything that I tried to purchase, I was told that I could not use the code for. The one item it worked for, it actually increased the cost of the item. I expressed my concern on their site again and after several days, was given the response on how to use the code. I then responded that my question did not pertain to HOW to use the code, but in question of its monetary value as it did little. After several days I received a response again telling me what my coupon code was and when it expired. An extremely frustrating experience NEVER to be repeated.

I bought a few things from this website. I was amazed at the prices (there was my first warning), and bought a bunch of things. I bought three dresses, a coat, a few shirts, and a couple skirts. Took forever and a day (about 5 or 6 weeks) to be delivered to my house. I was so excited to try everything on and wear them out. But boy, was I disappointed. I followed their size chart on their site, and ordered everything a size bigger since it's all in Asian sizing. And it was all way too small. None of the clothes matched what their chart claims they do. Tried contacting their customer support, but they were absolutely no use, and beyond rude.

So now I'm stuck with a bunch of clothes sitting in my closet that I'm never going to be able to wear. I'm probably just going to donate them.

I would not recommend anyone buy anything from this site. You will be royally disappointed with your purchase, and it's not worth it in the least bit.

So if your a fan of online shopping avoid this site at all cost. I ordered a four items from their site and paid for expedited shipping which stated I should receive my items with 7-10 business days. Mind you they took payment right away. 15 business days (20 days) later I emailed their customer service to see what the hold up was and they told me my items were just being pulled from their warehouse and should receive them with in a few days. S

O much for the 7-10 business day. After 24 business days (33 days) I received two of my items so I proceeded to email their customer service to see where my other two items were and they said that they were out of stock and I could order something else to replace those items if I like. So I asked why would you process and charge me for items that you don't even have. They responded we can order them and they should arrive to us with 10 business days and we can ship them to you at no extra cost which probably means I get my items in another month or so, (so much for wanting to wear these items on vacation).

I requested a full refund as I was not happy with the two items I received and didn't have the other two items I ordered. The customer service that was given was vey poor, although they responded to my inquiry each time each response took several days to get back to me. I'm still waiting on a refund hope this doesn't take over a month as well especially since it took them a day to take my payment. Don't shop Rosegal their cheap prices aren't worth it.

You need to be aware when you purchase from this company that you are not getting the *exact* product that is pictured. You are saying, I would like something that looks like *this* and *here* is my size! They will then sew you the product to the best of their ability with their limited knowledge of the sizing systems of countries other than China. At any rate, expedited shipping means nothing because you have to wait for the product to be created before it will be shipped to you. It will take a long time to get to you once you receive notice that it has been sent out. At least a month, but probably more.

I ordered swim suits for myself and two of my daughters. I received notice that my smaller daughter's suit had shipped, then that mine and my other daughter's had gone out about 2 weeks later. I have received the 2nd daughter's suit, but not mine or the smaller daughter's. Sadly, while the suit itself was cute, I ordered my size 14 daughter a women's XL, and it is too small for my daughter who is a junior size 3. When I get the size 3 daughter's suit (I ordered a M), I'm pretty sure I will be passing it down to my 3 year old daughter. Since I wear a 1X, I ordered myself a 3X. My guess is that I will be giving that to my daughter who is a size 14. If they do indeed show up. We'll see!

Use the online support if you have a problem. Prompt replies within 24 hours. You just have to be proactive with any problems. I didn't have 2 of 4 items ship, but now I have 3 items and a refund for the 4th. One dress was very cheaply made, but is was so inexpensive I wasn't surprised. The bathing suits are fabulous! Two suits for less than the price of one at other shops. Be careful of sizing, check the charts. And shipping is slow, but worth the wait for our first order! I will order again.