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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I'd be glad to write something for you. When I first heard of a rosegal I was a little bit skeptical at first because people said that when you order stuff from a site that is from that bunch distance away from where I live you usually don't get good quality items but as I first ordered my first batch of clothes I saw that everything was okay so I order something else to doublecheck and make sure that I could keep ordering and I was not disappointed. Everything that I've ordered has arrived in good shape it's good quality and it looks very pretty color looks exactly like the picture of the dresses or the clothes look exactly like the picture and I love them and I look forward to the next time that I have to place an order
NEVER EVER EVER order from this company! It is a scam. So far I have waited 40 days for my order. I email daily to their so called customer service and have been told everything from check the post office to "Do you mind just waiting a little longer." It is a total joke. Warn everyone you know to stay away.
Never order from this company. I waited 2 months and my package never came. When I contacted customer service, they gave me a hard time, acted as though it was the post office's fault and refused to give me a full refund. They are unprofessional and quite possibly scammers. Save yourself the time, money, and aggravation. Go elsewhere!
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you to see what happened. The Order number you provided is not exist.
Best Regards
Rosegal Customer Service
The items I ordered came in great condition, I love the designs and they came in exactly how the pictures showed. Nothing wrong with them and when I asked for their whereabouts, customer service was very helpful and kind. Will consider greatly on stopping by for more items soon! Thanks rosegal.com!
Very bad quality, as I opened the pack I smelled the synthetic material. So there is no wool and no cotton involved in this coat. I wanted to rate it with no star...
Also bad sewing. I'm 100% disappointed. First and last purchase on this site.
Dear ionut,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already to confirm the problem, please check it and reply, hope we can solve this issue soon
Best Regards
Customer Service
Don't waste your money or your time! I ordered from this website and by November 9th I got an email saying my order was shipped. It's now January 10th and I haven't received anything. When I email them, they won't even give me a full refund! I'm still trying to get my money back!
Dear Jessica,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping.
For your problem, we have sent you an e-mail. Please check your e-mail and reply it. We will deal with it for you.
Best Regards
Rosegal Customer Service
I am enjoying shopping through rosegal online. The sizes I normally wear are similar to their size chart.As a costumer, I appreciate the free shipping they have offered. Their prompt costumer service is as well outstanding.
Awful! Don't waste your time or money! Sizing was way off. One of my items never arrived. Customer service number is a Magic Jack number that is not able to take messages. Complaint ticket that I tried to start a dialogue with customer service didn't recognize my order number, so my issues were never resolved. Luckily, I was able to sell one piece to a coworker and give one away as a gift, but I still lost about $70.00. Boooooo!
Dear Angela,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
I have checked it for you and found that we have shipped all the items out in 3 packages. The last item is still on the way.
For the items you received, we are so sorry for to hear that they are too small. Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
For your problem, we have sent you an e-mail to deal with it for you. Hope you can check it and give us your reply.
Best Regards
Rosegal Customer Service
WORST place ever to order from! The xxl hoodie in womens would fit a child. Tried to return and was told it would be too expensive so I have to keep it. Also I was charged for 2 and I only received one and was told the other is on the way so I have to keep that one too. So I am out $61.70! Was told I can order again and get a 10% discount. Are they serious? DO NOT ORDER FROM ROSEGAL! You'll get RIPPID OFF
Dear Sue,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.The Order #: Z1411130095227 you provided is not exist.
Best Regards
Rosegal Customer Service
Dreadful company. Ordered a coat as a Christmas present in November. Turned up 3 days before Christmas. Ordered a large, it wouldn't fit a ten year old. Rosegal refused refund offered 20%. Am talking to my bank and financial ombudsman for help. AVOID.
This is not the only company- I believe they all came from the same scammers creating all different types of fraud companies.
Rosegal and Sammydress are scam companies who use the same photos, same sale pitch, just different prices and company names. And lord knows how many scam companies they have out there besides the two I've caught. Please spread the word so people are aware of these companies intentions and to be weary of "Clothing Lines" online. Here is proof that they are frauds: pictures I've screen shot on my phone.
I have already message them, and I encourage you guys do the same.
Dear friend,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect our company. Rosegal and Sammydress are different company, as we are all in China, it is normal for us to sell the same items and have the same photos.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
My mom and I sent emails back and forth between us and the company. The pictures are attached in this review. On top of all these emails, called them four times. Three of those four times I got a voice mail with a full inbox. Finally, one morning, I called again. Though someone did answer, this guy could hardly speak English. He kept repeating himself just telling me to send the package back and pay the shipping fee, just like the emails. There was no address on the package or the website. This has been one of the worst experiences with a company in my life. My daddy also ordered a shirt from them over a month ago and still hasn't recieved it. He ordered this shirt before I ordered the shirt I ordered and am trying to return. I ordered a coat from there as well and if I don't get it, I will raise hell. Do not order from this company! It's horrible! Oh. And I STILL didn't get an address...
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have checked it for you and find that you placed the order on 2014-12-26, and we shipped it out on 2014-12-29. It is on the way to you. Please dont worry. As you choose the flat rate shipping, it will take a little longer.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I placed my order on Dec. 3rd 2014. It is January 9th and I still have not received my order. This order was to be a Christmas gift for my daughter. They did not disclose that if you use standard shipping the order cannot be tracked. So I have no gift and still no product. The only answer I have gotten is a little more time.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
For your order, we have checked it for you as you choose flat rate shipping, it will take a little longer. Please don't worry.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Rosegal.com has been a great experience to order and received the fashion merchandise from their website. Their customer service has been a great service to me when I had orders that didn't fall thru, they gave me quick responses and accommodated me with full customer service help to make me happy and satisfy my orders with a smile. Their prices are always in my price ranges to purchase more than one item every time I put an order thru website. I just want to say thank rosegal
Made an order end of November. Still don't have. I bought the insurance so they should return my money... they keep saying its in process there is no tracking. They are scamming people... I am notifying the attorney general and filing a complaint... I figured the quality wasn't very high... but I've revived nothing... my goal is to let everyone know about this scam... so it doesn't happen to them
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you.The Order number you provided is not exist.
Best Regards
Rosegal Customer Service
SO ANGRY with them. I place an order early November for 2 items, after 2 weeks finally they sent me an email that shipment has been sent out. After 1 month after i contact them they remember to inform that only 1 item has been shipped because the other was out of stock even thought the website didn't say so when i purchased it. Now after 2 months or so still have NOT received my item and when i contact them asking for my refund they told me I have to wait 45 WORKING days after the item has been SHIPPED for them to give me any refund. Not to mention it took them 2 whole weeks just to ship 1 of the 2 items now they are asking me to wait 1 more month just to get my money back?! What if i am broke just wanted a warm coat for winter and now i have no other money to purchase another one because this site refuses to give me my money back after 2 months and is so unreliable that i am still waiting for 1 of the 2 items. So pissed of.
Dear Poppy,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
I have checked it for you and find that you have requested the refund for the one item. And we have refunded the money back to your account. Hope you can understand it.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Rosegal Customer Service
WOW ladies! I finally broke down and told this outfit to just send me a refund less what they wanted to charge me for the shipping. Even though I never received my order, nor were they willing to prove that the order was ever filled. Now, they are unwilling to refund my money unless I delete my previous post on this site. I think that's called extortion isn't it? If anyone else has had this experience, please let me know. I'm preparing to contact
The Federal Trade Commission and file a formal complaint. I think this company needs to be stopped from trading in this country.
Dear renee,
First, I want to offer my sincerest apologies to you for the issue.
I have checked it for you carefully and find that as you choose unregistered mail post, it will take some time to you.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We also hope that you can receive your order in time. We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I placed an order that has never arrived. I ordered a hoodie jacket and no one responds to my emails about the status of the delivery. I received an email saying it was held up in customs and that's the last I've heard. This was my first time ordering from the company. Thus far, I'm not pleased.
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out before. You placed the order on 2014-12-22 and we shipped it out on 2014-12-23.
All of our customer orders are shipped directly from China， it is a long distance also you choose the slowest shipping method, flat rate shipping, it will take a little longer. Please don't worry.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Rosegal Customer Service
I ordered a jacket on 11/2/14 and payment was made via Paypal very quickly. Many emails later, the jacket arrived today 1/8/2015. I ordered xxl to be sure it was plenty big. Hah. I could barely get my arms in-far from comfortable. I usually wear a size L or XL. The jacket I got seems to beperhaps a normal medium, may even a small. I can't imagine how I could return this. Will be reporting to Paypal. What a ripoff.
Dear Lauren,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I ordered something from these people online... item was nothing lime what they advertised and I cannot get through to customer service to arrange a refund/return. They do not reply to any emails or phone calls. Total scam... DO NOT order anything from this company... who have now changed their name to Rose Wholesale... same company, watch out!
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
But, please note that we are Rosegal.com, not Rose Wholesale. If you have problem with the items you received, we have no problem to deal with it for you. But, it will be nice if you can respect our company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
I have checked it for you and find that we shipped your order via flat rate shipping as requested. I is still within the estimated time.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company. Hope you can understand it.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service