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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have been waiting on a bathing suit i already for about a month now. Meanwhile i have filled another shopping cart on rosegal; luckily i found this site before I went through check out. This site reminded me that I ordered my bathing suit from this site... NO WONDER I HAVENT SEEN A PACKAGE IN THE MAIL YET! THIS PISSES ME OFF!
Where is my clothes? I purchase a order of two garment in November last year. And you guys took my payment of thirty dollars. AND STILL YET TO THIS DAY I HAVEN'T GOT AT LEAST ONE BIT OF NOTHING. YOU PEOPLE IS SO DAM WRONG FOR DOING EVERYBODY THIS DAM $#*!TY AS DEAL. I ADVISE ANYONE NOT TO ORDER FROM THESE SKAM PEOPLE. PLEASE DO NOT ORDER NOTHING
Dear gaylon,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered three dresses from this site and they all were messed up somehow from one being the wrong size, to another being the wrong color or from one being ripped. This is terrible and their customer service sucks. I talked to the chat team and it just sounds like someone living out of their basement placing these orders thats probably why it took me 4 months to get three dresses. This place is a joke and i will never ever order from here again, and i highly suggest everyone else do the same stay away from this place its a scam they just want your money and screw you over.
Dear Brianna,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply, we hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
I just tried to send you copies of the merchandise and cost
One was for $50.47
Other was $64.04
I spent over $400.00
The things I received are of very por quality
Anymore questions?
Dear Lottie,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Would you please offer us your invoice ID, transaction ID or the email address you used to register on our website? We would like to check for you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Took two months to get here then didn't fit. Their US size chart is completely off. I ordered a large and what I received is more like a large child size. I couldnt even get my leg in the garment. Ridiculous. Save your money
Dear Samantha,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
Why do they take your money, send you the wrong item or NO items at all but WON"T REFUND YOUR MONEY! I did recieve a few items and I DO NOT LIKE THEM. BUT THEY WON"T TAKE THEM BACK. THIS IS TOTALLY UNETHICAL and WRONG! YOU TOOK MY MONEY but won't give it BACK! WTF!
Dear RoseMary,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We would like to deal with this matter, would you please offer us your order number or the ticket number first so that we can check for you?
Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
So glad I found this site before I ordered. Too many negatives here, as I feared for the the cheap prices. Funny how ALL the positive review were from people who had only one review. FAKES!
Dear Nonya,
Thank you for taking your time to write your review. We really appreciate the feedback.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion.
We have customers from all over the world, additionally, Sitejabber has strict policy on all the reviews, they are monitored and verified by Sitejabber, fake reviews are not allowed.
After checking, we found that your order number is invalid, if you have any other question, please feel free to contact us on our website.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service
I'm so annoyed at their customer service care, I have placed an order with them a week a go and not heard anything yet apart from an email stating it's on it's way and I can track it. However the tracking number does not work and I'm very concerned, I don't know if it's lost? I contacted their customer support service but no response? I was so happy when I heard about this website and seen all the things to my taste, but now I feel so let down and I don't think I will be ordering from their again. Also reading all the other review just now, I feel like I got mugged like everyone else without even seeing the actual items yet.
Dear Monika,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have replied to your ticket, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I order two swimwear, receive one not the size i order, never got the second one!
I will never order from Rosegal again. I never thought I was going to get my order. I ordered a Christmas gift for a friend. It cam TWO MONTHS later. Obviously I did not get it in time for Christmas. Absolutely ridiculous. No order should take that long.
Dear Chelsea,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
As you chose flat rate shipping, it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
When I first viewed the Site i was in Heaven. So i purchased 2 bathing suits, one arrived with tittie cups deformed & the other i just never received all together. My total order was under $40.00 i tried to contact Rosegal.com and nothing. $40.00 isn't alot of money, but great when its $40× who knows how many ppl got scammed by this website, sad just sad..
Dear Tanisha,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I am very dissapointed about their quality. All items look with good quality in ythe pictures but it is a really bad quality. Clothes look like used. One of the dresses came in with a lot of cat hair. I will never buy at this website. Iam very dissapointed. I paid about 200 dlls and feel like wasted my money. SO DISSAPOINTED. Horrible service. I placed my order on march 15 and got it on april 3rd. Because they asked me to send my id phoyo and photo of my debit card, because they said they have to verify my identity. So they took that long to shipped my order.
Dear Monica,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
Products come from China. I'm told my dress was shipped on a specific date, which was 2 weeks after I ordered it. Now I'm told it takes 45 days after shipping... so I'll be looking at 2 months from when I ordered to receiving item.
This info was not disclosed at time of purchase and is not the way to do business.
Dear Jason,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please don't worry, we are glad that your order had been shipped out on 2015-03-17.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent you an email, please check it and reply, we hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
Placed an order, they took the funds out same day. Get an email stating that I my order is on hold until I come up with another form of payment... keep in mind funds have already left my account. Send a complaint ticket, nothing. Try to call the contact number and get a recording saying "the magic jack customer is no longer in service" send another complaint ticket treatening to report the company for fraud, get an email a day later stating I have been refunded. But nothing in my account!
Dear Jen,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We are not FRAUD and we would like to deal with this matter, would you please offer us your order number or the ticket number so that we can check for you?
Thank you again for bringing these matters to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I ordered this adorable black dress on the 18th of JANUARY. It is literally April first and I still have no received my dress. I've literally been waiting forever. No one should have to wait over 2-3 months to receive ONE item. It is ridiculous. I was so excited about finding this site, but looks like I probably won't be purchasing anything else from here due to their urge to make me wait over 2 months...
Dear Jenni,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have replied to your ticket, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
My order went in March 11, they took the money March 12. I paid for express shipping... it's now April 1. I've contacted customer service twice, no response. I'm a little upset as I wanted this dress for my sons college graduation, although the price was low, I am finding I am going to need to go purchase another. Bad service...
Dear Robin,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
Right, where even to start... Maybe that my goods have not been dispatched until 25 days after purchasing them? Maybe that I had to open a PayPal dispute to gain their attention. So okay, after 25 days waiting for them to dispatch my order, they tell me I have to close my PayPal dispute first, otherwise they will not dispatch the goods. Stupid me closed the paypal dispute only to find out they tell me 2 of my items are out of stock. Great. Okay I said I want a immediate refund for the out of stock goods. Until now, nearly 2 months later I am waiting for my refund. Nothing. Oh and my last strike in the face was: The remaining items were finally received by me, hahaha i nearly fell off my chair laughing when I saw the goods. Now where to start. Maybe one item received (a Top) looked like a dog played hide and seek with it. All the stitching was undone, very cheap material and totally not how displayed on the picture.
The 2nd Item, I wore it to try it on and afterwards I looked like a half picked chicken. The item looses cloth pieces just by even lifting it up. I am so disappointed and will definitely NEVER shop there again.
Dear Tamara,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Worse web site to get to after you have placed a order they take no time taking your money and you never receive your orders. Has been over 3 weeks. Nothing yet. Can not get in touch with costumer service at all.
Dear Joan,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We checked that your order have already been shipped out.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Taylor,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service