RosegalReviews 6,115

I WILL NEVER ORDER FROM THIS COMPANY AGAIN. 1ST- IT TOOK OVER THE 25 DAYS THEY SUGGESTED FOR SHIPPING, 2ND IF YOU HAVE TO EMAIL TO ASK WHERE YOUR MERCHANISE IS YOU GET A STANDARD REPLY STATING THAT ALTHOUGH NORMAL SHIPPING CAN TAKE UP TO 25DAYS VARIBLES CAN HAPPEN AND IT COULD NOW TAKE UP TO 90DAYS!. 3RD - I ORDER A SWIMSUIT AND I ORDERED IT 1 SIZE LARGER I AM NORMALLY A SIZE SM. SO I ORDER A MED. IT WOULDN'T FIT A TOY POODLE. 4TH- MERCHADISE WAS NOT MADE HOW IT APPEARED IN THE PHOTO

Just sent them an email regarding a pair trousers i ordered on the 30th of May,
I went on line to check the process of my order only to find its still being processed,
I have paid for this item so would have expected it to at least be on its way,

I have emailed to ask when it will be shipped,
After reading these reviews i am now wondering if they will fit me, I'm a size 8 i have ordered a bigger size, So they should fit me, I will see if they answer my email and send my order.

Ordered in March, its been 80 days, still no package. Same generic message about it could be delayed for festivals. Total BS. Tracking number shows no updates. Its not considered lost until 60 business days after shipping. That date has come and gone. Still no resolution. Wish I would have found this site BEFORE I ordered. I've had GREAT experience with Aliexpress so I mistakenly thought this would be as easy. Don't do it. Don't do it. Don't do it.

I placed an order in March 2015 knowing and accepting of the fact that the items could take awhile to arrive. Unfortunately, as each parcel arrived it became apparent that sizing is extremely inconsistent and even though I followed the instructions to measure and then choose the size, most of the items did not fit. The few that did had obvious construction flaws like unfinished seams, uneven hems and one item even had a sleeve sewn in backwards. The fabric is cheap and obviously synthetic and I doubt would survive many washings. This company will not allow returns unless you upload pictures of the defect and or pictures of measurements of the items with a ruler to prove the items are unacceptable.

As an online shopper who understands that even if an item arrives exactly as it is represented on the site you may not like it anyway, inability to return what you do not like is a deal killer for me.

Do yourselves a favor and skip this retailer. If you do not end up liking your purchase you are stuck with it.

6/12/15 Update. I want to update my review and add that since I wrote the original, Rosegal has contacted me and offered to let me return the items I purchased at my own expense for an 85% refund. I would prefer a full refund but this is certainly better than nothing. I was sent an RMA form and instructions for mailing the items back. I will update further when I receive the refund.

6/22/15 Update. I have determined that it will cost me $65.00 to return the items I purchased to Rosegal using the smallest flat rate USPS box that will hold everything. My total purchase was $172.00 and Rosegal is only offering 85% refund. This means I can only count on a refund of $146.20. When you subtract the $65.00 it will take to return the merchandise, my net refund is only $81.20. This is of course if the package is allowed through Chinese customs and Rosegal actually follows through.

One can argue that $81.20 is better than nothing, but I stand by my original position: You get what you pay for and hassle free returns is a must. To be fair, Rosegal never once miss-represented their return policy, but the questionable quality and inconsistent sizing that was represented by the items I purchased make it impossible for me to be a return customer.

Buyer Beware!

Ordered three items. First had uneven seams badly sewn. Second wasn't even the item ordered. Third had clearly been home to a family of moths the amount of holes in it. None of the items had manufacture or care lables attached. Clearly made in a back room or sweat shop. After three weeks of Rosegal refusing to provide a returns address I referred the matter to Paypal who are now dealing with it. They have tried lying saying I cannot have full refund as the items are now second hand! They have tried every trick to get me to accept a refund of less than half the value and not return them.

I received my first order from Rosegal yesterday. A swimsuit. I wear a size 12-14 clothing and ordered an XL which should be a 14 according to the size charts. It's more like a 6-8. Incredibly small! Not even close to true size. This may be an XL in children's clothing. Swimwear is non-returnable, non-exchangeable. Also, the order took about a month to arrive. I am still waiting on a second item that I ordered at the same time (1st week of May). As of June 9th I am still waiting and was told to expect it around June 20th. I have to say, they do have responsive customer service. All messages I sent to them were replied to within 48 hours.

I ordered tights from Rosegal and received them about 3 weeks ago. The quality is awful not what is shown in the picture. The leather tights were see through. I would never order again. I sent an email to customer service now they want my to take pictures of the issue. THEY DON'T FIT. Why do I need to take a picture of my in the tights to prove they do not fit me, and one pair is see through. According to their return policy though if you take the tags off you cannot return it anyway. Hate that this showed up on my facebook and I fell for it. TOTAL WASTE OF MONEY.

And yes they did message me back. This is what I received

Dear alicia，

Thank you so much for placing order with us.
Thank you for your important feedback and for letting us know about your experience with us.

We regret any inconvenience or frustration that your experience has caused you.
Please accept our apologies for any inconvenience caused.

Here is our warranty and return policy, please kindly check on:
http://www.rosegal.com/warranty-return/

Would you please send us some pictures of the items with tape measuring on them so that we can compare the size of the items you've received?
We just need the pictures to compare them with our measurement chart online.
Please rest assured that, once we confirm that there are differences, we'll offer you the best solutions.

Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Bridget

A TAPE MEASURE ARE YOU KIDDING ME!

The articles have nothing in common with the pictures in the website, but the colors.
The quality and the fabric are terrible: I ordered 3 dresses and they looks like plastic... it seems I am wearing an umbrella.
Never seen anything lower than this... the cheapest dresses you can buy in a chineese shop or at the market are a lot better than these.
DON'T GIVE ROSEGAL YOUR MONEY!

If you ever try to exchange anything, which more than likely you will considering sizes vary from company to company. This company gave me a song and dance for weeks just to exchange. Not to mention the clothes are poorly made, which I kind of new considering the price. I finally gave up and I do believe they count on that. Do not waste your time with this company and I believe they have a sister company SammyDress.com. They are just as bad. Buyer beware.