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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered from them two months ago and haven't received anything they have an excuse for every complaint and add two weeks for themselves every time now they are telling me I have to talk to my post office lmao I live in the USA our post offices's dont forget about packages left in a corner or rip us off. I am so disgusted I wish I had not used my credit card either they dont disclose that fact that you are ordering from another country.
Just as everyone else is saying, I agree. Don't order from this site. I can't even complain about the poor quality of their clothes, because I haven't even received mine, as most people don't. I should have read reviews first. I haven't seen one good review. I've never been so Unsatisfied in online shopping until now.
Dear alex,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
If, you didn't know Rosegal is from China! Cheap, Cheap, Cheap! Not worth it...
Dear Jo,
Thank you for your important feedback and for letting us about your experience with us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
I still have not received half of my order. The clothes are very cheap material. I did like one shirt but the rest was garbage... Can't contact them still... Just pay more somewhere else... You get what you pay for I guess.
Dear Kasie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
First, I want to offer my sincerest apologies to you for the issue.
About your rest items, we have shipped them in another package, the tracking number is LN017971937CN, please kindly wait. About the other issues, we have sent you a email, please check it and we will solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
I bought a swimsuit in march; it's June and still nothing. I had been in communication with them and told them I wanted a refund. Suddenly two new emails showed up with old dates saying the swimsuit was out of stock and I could have my money on a Rosegal gift card. Long story short, I've opened a dispute via PayPal. Do NOT order from them.
Dear Georgina,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an solution, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com customer service
I order 5 dreses, terrible qualities and huge sizes, no tags on dreses to check the sizes. I lost all my money
Dear Ana,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
Be warned! This company has some real quality issues. Their photos of dresses are very carefully presented but the dresses are much different when they arrive. For example, a black and white floor length dress with a v-pattern up the front came to us with NO v-pattern up the front at all! In the photo the material seemed like a medium knit material but came in a light scarf-like material with seams up the sides instead of down the front & back. Because the material was so light weight, the side seams were puckered and pulled the skirt up at the sides! Very disappointing.
We also did not receive an item ordered at the same time. No explanation, no notice of future shipment, nothing. Bad customer service I would say.
Dear Heather,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
I order three dresses from them and they looked beautiful on the website, three weeks later they finally came in and they looked nothing like they did on the site, the clothes are cheap looking and like like crap. Never again will i ever order anything from them.
Dear aly,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
They obviously don't want you to return anything. Ticket after ticket number. Then my ticket took me to another customers conversation. I'm being ignored. I want the address to return. The sizes were way out. I bought way to big knowing they would be small. No where near y size.
Dear Jane,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an solution, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I have not received my order given wrong tracking number and have contacted them 3 times and no response will never order here again just terrible
Dear Tash,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have shipped your rest item in the package CN14327518891866. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
I ordered two bikinis, based on their size charts. Both bottoms were WAY smaller than the measurements provided, like 30 cm difference. Also the top on one had a stripe that was supposed to match the bottoms, but the stripe was red and the bottoms were pink. I tried contacting customer service and after 6 or more messages to them, they said they didn't refund swimwear. I will never use this site again, and I have seen a lot of other complaints from customers.
Dear Annie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have arranged the full refund for you, and paypal will refund it to you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
I ordered a swimsuit the first of March and still haven't received it. I have sent several e-mails to them and they kept assuring me I would get it. This week I have been trying to contact their support center and it seems I have been blocked. A word to the wise... NEVER order from here. I am highly disdisappointed!
Dear Becci,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have reshipped it in 2015-6-10, the tracking number is 9374869903500433217298, we can track it in https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9374869903500433217298, and you have signed it in 2015-6-20. Please check it again.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
What a scam. I followed measurements, ordered a few items, and they arrived not even CLOSE to being able to fit. The large would fit on my left toe... maybe. So I initiated the return process, which was RIDICULOUS. Now they have stopped responding to me. I think I'll end up eating the $50. Glad it's not more, but the whole way this has been handled has left me seething. FYI, I have NEVER submitted an online review of anything in my life, so that's how annoyed this whole situation has made me. Complete and total scam.
Dear Jennifer,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com customer service
I ordered only one $15 swimsuit off Rosegal. It came in a reasonable time and looks to be of decent quality. Unfortunately the torso is a bit too short so it doesn't fit for me to wear it. I wouldn't order anything that sizing really matters because of this, but I would consider ordering from them again.
I placed an order for a swimsuit from Rosegal. It took almost 2 months to finally receive my swimsuit. And when I got it, it was not the size I ordered. I emailed them to discuss. I was told that my order had stated the wrong size (which I know for a fact it did not) and that I got what I ordered so they would not give me a refund. I emailed them back stating this was unexceptable and they will not respond back. Terrible customer service, slow painful slow delivery, and then incorrect orders. Not worth your time, they are crooks just trying to keep your money. Place my item came from China. I will never shop Rosegal again and I really don't reccomend anyone else do so either.
Dear Some,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have full refund to you, please check your account about this.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com customer service
I ordered 3 times from Rosegal with no problems. Some items were shipped at different times but all came in timely manner. The 3 bathing suits I got in 2 and 3xl were great quality they fit size 14. The jewelry was outstanding. I ordered complete outfits from shoes to hat. A couple lacy shirts had excessive strings hanging down but I just took a match to the strings. One set of short cream colored leggings I ordered for around 3 dollars was easy to see through, but I ordered over $300. Worth of items and the rest were top notch. I was surprised the bra with no waist band or straps works great. Also bought a 4 dollar sun hat that came folded with a permanent crease. I still like it though. The dre, skirt, scarp, pants... were exactly as pictured. I bought a purse for $38. That wasn't leather but I wasn't expecting it to be since it didn't state the material type. I avoided anything close to 100% polyester and anything that said bodycon. Customer service was also very helpful.
Upon my original review, rosegal.com sent me a message: 6/25/******* Thank you for your review, and we are very sorry for all the things.
Regarding your order, how about we refund you the price of the items and you accept them? Best Regards Rosegal.com________________
Since receiving that msg on sitejabber, I received another msg through rosegal.com website:
6/29/2015 We are sorry for the delay to reply you due to our system error.
Please just measure the items bust part to show the item size problems. Then we can give you the solutions according to the photos confirmation.____________
I have since sent another message to them:
6/29/2015 Upon receipt of your email from 6/13/2015 - There was also a statement Added to review about returns.
That's when I discovered that you do not normally allow return lingerie or swimsuits.
There is no way to fathom this would be the case when ordering.
When someone is ordering, they assume they plan to keep the items because they assume the items will come as expected.
No one would check the "return" information upon ordering.
This is not appropriate actions for a company that expects people to be satisfied.
Dear cag,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent you an email, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
Here is what hapend when I placed my order on rosegal. I order for more than 1 000$, and I paid the express shipping.
1. They frozed my transaction claiming that they needed a copy a my driving licence and my birth certificate, of course with every single detail about my credit card information, well, everything that someone need to steal my identity.
Then, when all that was done, half of what I wanted was unavailable.
-I received the items more than 6 weeks after I placed my order, They never send thought express shipping, they simply took the money, and put it in their pockets
3.95% of the products I received was either: the wrong size, wrong items, or completly different from the picture( like not even close). Ohh and without talking about the 150$ I had to pay for import taxes.
4. After weeks, did accepted to refund my money if I send back the products( obviously I had to pay the shipping fee).
5. AND YOU KNOW WHAT! I SEND BACK THE ITEMS, AND THEY NEVER SEND ME THE MONEY BACK!
THEY SIMPLY CLOSED THE 'TICKET ID'.
We are going in court to solve this problem.
So the bottom line is...
DO NOT, EVER, ORDER FROM ROSEGAL!
Dear pablo,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I have been trying to get into contact with these people for a while now! I paid $10 for 3-7 business day shipping and I have not received it yet... Hence the reason for trying to contact them. I used the tracking number they gave me and tried to find my package and DHL said they have never even received anything to deliver. Now seeing all the reviews all I want to do is shut them down!
Dear Arika,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
First of all they are asian sized so XL is xs. It took more than 10 days to get it and to return it I have to measure the swim suits and take pictures to send it back? WTF. Customer service sucked they said just wait patiently for my swim suits that didn't fit at all. DO NOT DO BUSINESS WITH THIS COMPANY EVER!
Dear Misty,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, please check your email, and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com customer service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Suzanne,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have shipped it to you, the package numbers are BJ14307194819568 and BJ14310118602507. About the other issues, we have sent you an emai, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service