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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Missouri
1 review
0 helpful votes
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Anniversary Gift
July 6, 2023

I searched for thoughtful anniversary gifts for wife and as soon as I saw this family tree my wife would love it. She did.

Thanks for helping me make our 30th anniversary special

Date of experience: July 5, 2023
Indiana
1 review
0 helpful votes
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Heart/Family wood picture
July 5, 2023

Very nice piece, got for anniversary. Shipping took a little longer than expected but great!

Date of experience: July 5, 2023
Georgia
1 review
0 helpful votes
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Worth It
July 5, 2023

This product made my adopted daughter happy. I love it

Date of experience: July 5, 2023
New Jersey
1 review
0 helpful votes
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Custom Frames
July 5, 2023

The shipping took way longer than it initially stated and the product was not here in time to give to the person as a gift. It came a month late.

Date of experience: July 5, 2023
New York
1 review
0 helpful votes
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Creative and Sentimental
July 5, 2023

Adorable idea! Thanks! It is fragile though if the people fall it breaks. I glued mine together after it fell and broke and to the wood... I thought it would come connected

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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When the box showed up it's was far more than expected only downside is how long it took even purchasing the vip shipping. Plan in advance!

Date of experience: July 4, 2023
Illinois
1 review
0 helpful votes
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It was good
July 4, 2023

It took a little longer than expected on shipping, but the product was worth the wait!

Date of experience: July 4, 2023
Illinois
1 review
0 helpful votes
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Delayed Delivery
August 3, 2023

I did not realize that it would take so long to receive my package. It arrived almost 2 weeks after Father's Day. The bracelet fit nicely and looks great. Quality of the product is cheap, so I'm not sure how long it will remain in good condition.

Date of experience: July 4, 2023
Kentucky
1 review
0 helpful votes
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Long delivery time
July 4, 2023

Took a long time to arrive. Fortunately ordered really early but it did arrive.

Date of experience: July 4, 2023
Virginia
1 review
0 helpful votes
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Product was opened
August 2, 2023

The necklaces I received were nice however, it arrived like it had been opened. The three necklaces were all tangled together, they were outside of the bag that was also outside of the box so I'm not sure what happened.

Date of experience: July 3, 2023
Ohio
2 reviews
0 helpful votes
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Broken pieces
August 2, 2023

I think the experience was ok. But the little people I ordered all came broken.

Date of experience: July 3, 2023
Pennsylvania
1 review
0 helpful votes
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Order not received
August 2, 2023

Ordered 2 items on June 2nd, and did standard shipping of 7-10 days. On June 13th they emailed me and said my order was in urgent production… I've received 1 order out of 2 on June 25th. I don't think I will be placing any future orders with them.

Date of experience: July 3, 2023
New York
1 review
0 helpful votes
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Grilling spelled incorrect
July 1, 2023

The plate was great, however the word GRILLING was spelled GRILLNG, and missing an I, so I am hoping that RoseFeels will send me a new grilling plate with the word spelled correctly.

Date of experience: July 1, 2023
Texas
1 review
0 helpful votes
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Horrible- warning every human I know! Horrible, horrible, horrible.

Date of experience: July 1, 2023
Kansas
1 review
0 helpful votes
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All the feels
July 1, 2023

It took a while to receive but it was understandable. I did have the necklace engraved! Awesome job!

Date of experience: July 1, 2023
Oklahoma
2 reviews
0 helpful votes
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Bad customer service
July 30, 2023

I canceled my order. They sent it anyway. Now I'm stuck with a product that I don't want. The quality is poor

Date of experience: June 30, 2023
North Carolina
1 review
0 helpful votes
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Great
June 30, 2023

Great and easy way to get a gift for someone. Definitely recommend.

Date of experience: June 30, 2023
New Jersey
1 review
0 helpful votes
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Music Frame
July 30, 2023

Horrible!still haven't received my order. The excuses for the delay unacceptable. Poor communication from the company. No follow up on my order unless I send a text. Simply not the way to keep people ordering from the company.once the company knew the timeline for the order to be delivered and received by the customer had passed due the company delay customer should have been notified. Didn't happen.

Date of experience: June 30, 2023
Maine
1 review
0 helpful votes
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Bad customer service
July 30, 2023

I should have known this was sketchy when the only way to pay was through paypal and the initial email response from them was in chinese characters. They had poor responses to my inquiries. They were not able to let me know where in the process my order was, and the order was then shipped many weeks after expected delivery date in time for mothers day. Once the shipment arrived, the quality of the product leaves a lot to be desired... overall, just very disappointed and would not recommend anyone purchase through rosefeels...

Date of experience: June 29, 2023
Virginia
3 reviews
0 helpful votes
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Did not recieve order
July 30, 2023

I did not recieve my order. When I email the company about it, they only send surveys to rate service. No call number.

Date of experience: June 29, 2023