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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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New York
1 review
0 helpful votes
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Never received
August 28, 2023

I'll let you know a little more if I ever receive my order. It's been over a month and I'm still waiting I've taken it as a loss at this point

Date of experience: July 28, 2023
Kansas
2 reviews
0 helpful votes
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Beautiful and delicate
July 28, 2023

Found something special I had been looking for. Easy to order.

Date of experience: July 28, 2023
New Jersey
2 reviews
0 helpful votes
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Dishonest website
August 27, 2023

I ordered my product June 23, and have inquired several times on the whereabouts of my product. And have now never received the item and I'm not getting and answer.
I dont believe this to be a legit site and I'm going to report it to the bbb.

Date of experience: July 28, 2023
Massachusetts
1 review
0 helpful votes
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Quality
August 27, 2023

I believe the quality of the products was not good. The fists look like someone printed it out on a regular printer and it came out blurry. The word front was small and it looked like someone just type it.

Date of experience: July 28, 2023
Iowa
1 review
0 helpful votes
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Took too long
August 27, 2023

I didn't know it was going to take almost a month to get here. Not ordering from this website again.

Date of experience: July 27, 2023
Texas
1 review
0 helpful votes
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I Googled for a specific type of necklace that required engraving. RoseFeels had the best style and competitive pricing. It also had a Gift Box option and VIP Service to expedite the order to meet the timing I needed. It

Date of experience: July 27, 2023
New Jersey
1 review
0 helpful votes
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Order service
August 26, 2023

I ordered this to be delivered in three days and paid extra for this and it took over a month not good at all but the product is great.

Date of experience: July 27, 2023
South Carolina
1 review
0 helpful votes
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Long wait for shipping
August 26, 2023

The product is pretty good. I wish you could pick the different fist size for each name. My husband lived it

Date of experience: July 26, 2023
North Carolina
1 review
0 helpful votes
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Broken frame
August 26, 2023

The package was delivered and when opens i noticed the frame was broken at one of the corners and then it later fell apart

Date of experience: July 26, 2023
Tennessee
1 review
0 helpful votes
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The necklace was very beautiful, but the names are very small you can't see what it says

Date of experience: July 26, 2023
Kansas
1 review
0 helpful votes
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It's been simple and accurate I appreciate the opportunity to be a customer

Date of experience: July 25, 2023
Ohio
1 review
0 helpful votes
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Beautiful Work!
July 25, 2023

The cam raft was beautiful! My son picked it out for mom's birthday.

Date of experience: July 24, 2023
New York
1 review
0 helpful votes
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Cheaply made and took almost a month to receive, they promised me a refund of at least shipping costs and then never refunded me

Date of experience: July 24, 2023
Tennessee
1 review
1 helpful vote
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Never Again
August 23, 2023

Unbeknownst to me, this comes from China. They did not provide what I asked for and what I paid for. Was in contact with them and refused to remake the order. They said I could return it for a refund but I had to pay the shipping and there is no place in the US to accept. It would have to go back to China. Not worth the postage to sent back.

It was an anniversary gift for my daughter and son-in-law. Very disappointed.

Date of experience: July 24, 2023
Arizona
1 review
0 helpful votes
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Never got my package
August 23, 2023

I ordered a necklace and 4 weeks later it said it was being delivered to my house and then never got delivered and I didn't even get a refund

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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Delayed shipping and warped product
August 23, 2023

I had ordered a custom placard with expedited 3 day shipping (paid for it too). The item took weeks to get delivered. Multiple emails were sent to ask for update and only received vague responses. The item finally showed up, but after 2 days, the wood started separating and warping. I won't order from this place again.

Date of experience: July 23, 2023
Florida
1 review
0 helpful votes
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All good and easy to place order
Shipping took longer than what was stated

Date of experience: July 22, 2023
New York
1 review
0 helpful votes
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I bought a vase
August 21, 2023

It was expensive and I haven't received my vast yet

Date of experience: July 21, 2023
Ohio
1 review
0 helpful votes
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Shipping
August 20, 2023

I have yet to receive my order money was withdrawn jun 2nd 2023 and I did purchase the vip service I had placed my order 2 weeks prior to when the money was charged still nothing!

Date of experience: July 21, 2023
Texas
1 review
0 helpful votes
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Very nice gift
July 21, 2023

The ordering process was easy. The product looked good when it arrived.

Date of experience: July 21, 2023