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RoseFeels

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Michigan
1 review
0 helpful votes
Follow Teresea I.
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I couldn't find the measurements of the bboks when I ordered, but figured the extra large is paper sized

Date of experience: November 12, 2023
Pennsylvania
1 review
0 helpful votes
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Exactly as Pictured
November 12, 2023

Nice website...easy to use. Tracking on package had it misplaced for a bit, but customer support was able to help. Received in time for Christmas. It looks exactly as pictured. Thank you!

Date of experience: November 12, 2023
Arizona
2 reviews
0 helpful votes
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Very nice gift
November 9, 2023

Very easy placing the order, nice gift. Thank you!

Date of experience: November 9, 2023
Iowa
1 review
0 helpful votes
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Fun unique
November 7, 2023

I found a beautiful gift. Payment was easy and quick. Thank you!

Date of experience: November 7, 2023
New Jersey
1 review
0 helpful votes
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Love
November 7, 2023

Great sculpture! Nothing of me & a friend! Very cool!

Date of experience: November 7, 2023
Georgia
1 review
0 helpful votes
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Perfectly done!
November 6, 2023

Hopefully it will say Poppy's Garden instead of Grandma's Garden since it is for a man, not a woman!

Date of experience: November 6, 2023
Australia
1 review
0 helpful votes
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Beautiful.
November 3, 2023

Excellent. So easy to order from you.I just loved the heart necklaces. They are really beautiful and I love them. Thank you.

Date of experience: November 3, 2023
New Mexico
1 review
0 helpful votes
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Item was nice and cute
November 3, 2023

I liked the purchasing process because it was easy

Date of experience: November 2, 2023
Arkansas
1 review
0 helpful votes
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CHEAP LOOKING AND TOOK 3 WEEKS
November 9, 2023

I PAID FOR VIP AND EXPRESS SHIPPING, GOT IT 3 WEEKS LATER, AND ITS VERY THIN CHEAP LIKE THICK CARDBOARD, LOOK AT BBB BEFORE YOU BUY THERE ARE A TON OF TERRIBLE REVIEWS

Date of experience: November 2, 2023
Minnesota
1 review
0 helpful votes
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I listed names in the order I preferred them, but they didn't come that way. Cheap wood was used.

Date of experience: November 2, 2023
Illinois
1 review
0 helpful votes
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Wonderful gift idea.
November 2, 2023

My wife absolutely loved it. Especially the little Angel Pets.
Great quality and delivered very quickly. Would definitely purchase again.
Overall size is approx 13 inches wide, 6 inches tall. Adult figurines are about 2.5 inches tall.

The ONLY thing I'd change is to make the ledge (where the people are sitting) a little thicker. Currently, it is easy for them to fall off. I used removable poster putty to keep them in place.

Date of experience: November 2, 2023
Missouri
1 review
0 helpful votes
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Love it
November 1, 2023

The gift came in exactly how it looks like on the website. Sturdy materials. I can't wait to give this to my wife.

Date of experience: November 1, 2023
Wisconsin
1 review
0 helpful votes
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Misspelling / Poor customer service
October 31, 2023

They misspelled the engraving then when I ask for a new one to be made (because I do like the product in theory) they ignored the question and offered me a 20% refund.

Date of experience: October 31, 2023
Italy
1 review
0 helpful votes
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Wrong date
October 30, 2023

Scheduled a delivery for 11/14, pre paid the entire amount and Item was wrongly delivered one month in advance. After my request of a refund being that the surprise was ruined and there was no point in having another delivery on the correct date, all they were able to give me was a 15 $ gift card.

Date of experience: October 30, 2023
Tennessee
1 review
0 helpful votes
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No communication or product
October 30, 2023

Sent a request for someone to call me and no one did. Provided a number as well. No product nor communication

Date of experience: October 29, 2023
Tennessee
1 review
0 helpful votes
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Almost a month later and no product
October 29, 2023

I bought the family wood plaque as a present for a friend who's going through an adoption. I paid almost $30 to have the present expedited shipping. Almost one month later, no present and no $10 refund they promised me on the extra shipping.

Date of experience: October 29, 2023
Mississippi
1 review
0 helpful votes
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Item did not come as advertised
October 29, 2023

The flowers aren't bright. It looks like it's printed off a standard printer. The product looks much cheaper than it's advertised.

Date of experience: October 29, 2023
Texas
1 review
0 helpful votes
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Read the fine print
October 28, 2023

I purchased an item as a gift for my wife's birthday. I selected expedited shipping to get it before her birthday. Shipping costs were about $28. I received a shipping announcement about a week after the purchase. The package arrived 12 days after receiving the first announcement. The package was shipped regular mail.

The $80 purchase arrived and the 3 layers of the were coming apart.

I didn't realize that the hearts were a part of the carving. From the picture on the website, I thought each heart was attached by a string. Since I thought the hearts were not permanently attached, I wasn't concerned about the order of the names. I was disappointed when the product arrived. I'm not sure if it's in the fine print. I missed it if it was.

I requested a refund. Customer service asked for pictures. Their initial response was for me to re-glue the layers together. They said the damage occurred in shipping.

I pushed back and they offered 20% of the product. I refused again requesting my "expedited" shipping costs back. The offered $10 additional dollars. They weren't requiring me to ship it back. I was relieved since was was thrown in the trash a day after receiving their first response.

I realize they are a small business and every dollar matters. Producing and delivering a quality product is the key to success. Unfortunately, didn't see either.

Date of experience: October 28, 2023
Florida
1 review
0 helpful votes
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Very well done
October 26, 2023

Wife loved her 5 year anniversary gift! We were able to customize it with our favorite song lyrics.

Date of experience: October 25, 2023
New York
1 review
0 helpful votes
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Delivery
October 26, 2023

Great product and looks amazing but took over a month to get here

Date of experience: October 25, 2023