RoseFeelsReviews 3,691

Never got any tracking number yet. I placed order on May 2nd to get gift to my 90 yr old Mom. Always excuses.

Product arrived broken, and incorrect color, and they refuse to refund my money until I pay to ship in back to China.

I ordered this with the delivery date set to be before mother's day. Here we are 2 weeks after and I still don't have my order. Bold of you to ask me for a review.

I would have loved to say I had a great experience, but I just didn't. I was very excited because I was under the impression that the gift for my mother would come in for Mother's Day. I continued to contact RoseFeels about my order and they just kept telling me to be patient, with no updates as to when it would be shipped out, after an entire month. I finally said I would just like a refund and the order was sent out the next couple of days. Horrible customer service, very vague and I'm just hoping I actually get my package. They also promised a partial refund, which never happened. It's also weird that their reviews are already filled in for people.

Order item for Mother's Day with express service.now going on two months waiting for the item.

Paid for expedited processing (3-5 business days) and expedited shipping (3 days) on April 27. As of June 3rd, I still have not received my order. Customer service apologized and said it was a busy time. If that is so, then the lead times should be adjusted. After reading a plethora of customer reviews that share the same frustration, I have come to the conclusion that Rosefeels totally lacks any business integrity and should not be in business if they are going to lie to every customer.

I filled out the request sheet carefully and double checked date and spelling of my children' names for a Mother's Day hoodie.
The Mama EST date was off by 5 years. 2000 was what was embroidered when 2005 is on my request.
Then the names were embroidered in a Very small font on the sleeve when the picture of the model showed a relatively large font.

Customer service was very responsive and kept me informed of the tracking. My mom loved the gift.

Product came after expected time and Rosefeels did not communicate that it would be late until I contacted them yo ask what's the status.

Showed up over 20 days late and when it arrived one of the names was upside down. Very poor experience

I ordered a vase for my mother in law. It included the flowers of all 5 of her grandchildren. A beautiful garden. I wanted her to have it for her birthday and a week before Mother's Day. I called her to look out for since I am in California and she lives in Arizona. She kept calling me asking if I had received an email letting her know when it would arrive so here were are in June and still no delivery. She is now leaving Arizona and coming to California to see her my daughter graduate with no sight of her bday gift.

Shipping said 5-7 days. I emailed every week, sometimes twice a week and now a month later, I have not received my order. The customer service kept giving me excuses and just never sent my $60 order. DO NOT ORDER FROM HERE

The name plate was completely sideways and the overall quality is low. Not to mention the shipping time was a month… would not recommend.

I payed extra for fast shipping to have it delivered by Mother's Day and instead it got here 3 weeks later.

I ordered on April 30th for a mothers day gift. It's June 3rd still have not received product. I requested a refund. I have not gotten a response. Do not order from them they are scammers.

My order was over a week late for mother's day. It took over 2 weeks to receive my order which was a single sweatshirt. On top of that I payed for the 3 day shipping. When I received my order it was still incorrect. The MAMA was the wrong color. Definitely wouldn't suggest ordering here again. Not worth the price or the headache.