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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Ordered before Mother's Day and knew it would arrive shortly after (2-3 days late tops, based on shipping information on RoseFeels website). Item arrived 4 weeks later and I had to email multiple times in order to get the item.
Although my order was almost a month late it was so worth the wait. Probably my fault for ordering so late. I'd say order a month out from when you need it. Customer service was very responsive to all my emails despite some of the reviews I read (they will respond)
My bestie loved her gift and the quality was great!
I ordered from RoseFeels on May 6th, 2024. Today is June 6th and I have not received anything from them despite paying for their "VIP" service and expedited shipping. I am hopeful that I haven't been ripped off but the RoseFeels customer service team has not responded to my inquiries. Terrible service. Terrible company.
The order was placed on May 5th, one week before Mother's Day. I knew the item would be late but was extremely surprised and disappointed that it didn't even ship until May 28th and finally arrived on June 4th. My Mom loves the item, so if there had not been such a delay, I probably would have given at least 4 stars. Just be aware that they are not very good at estimating their production times.
Never received nexkqlce after wqitung over 30 days. Found out if was xomi g from China ( not told). Th m when I kept telling them I did not get my item, they did not believe me. They acduaed me of lying and still uave not given me my refund. Over 30 days ago!
I did reach out when it took a bit to receive my package. I was replied to in less then 8 hours with the tracking info, and the product exceeded my expectations! Good customer service!
Horrible experience with this company. I waited over a month and my items were not even shipped. I've been actively trying to get my refund now for almost a week and they are not replying.
Still haven't received my cookbooks I ordered for mothers day. Not pleased with the answers from customer service either. Payed extra for expedited shipping, what a joke haha
My item was ordered over a month ago and still has not been delivered. I was never notified of a delay in my delivery until I reached out for an update. Terrible customer service.
My experience with this product was very disappointing the item took longer than what was stated in the advertisement communicating with the company was a little lacking once I received the product it was smaller than what it said it was I'm not happy with the product nor with the company
Took almost a month for the package to be delivered and the product was broken when it arrived.
The product you created was easy to design and very beautiful. However the production/delivery was extremely slow. It took about 3-4 weeks to receive after the initial order was placed.
Very very slow delivery, hoodie size runs small, thread color doesn't match on different parts of the garment.
Although at first I thought this would be a scam due to the postpone on delivery date, the product is beautiful and seeing my mom cry was definitely worth the wait! Good quality and could tell there's love in the product thank you!
A lot smaller than I thought. Names were difficult to read.
But cute.
Paid extra for VIP service and faster delivery. Over a month late and gift arrive broken!
The pictures look great! However, the actual product was not sturdy. The back stand fell off. The package was also tiny compared to the picture. It wasn't worth the price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members