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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Love it. Best gift for my mother's heart loves roses and butterfly's
Plastic, not as it appears online, colors are not vibrant, cheap. I may use it to hold plant pots. So disappointing. Put me up against the wall to rush and find another gift for my 90 year old mother.
The only issue i had was when I received them they were all thrown into one box. So they had gotten all tangled together and I had to untangle all 5 necklaces
It never would allow me to track my package and it was a mess all the way around. Product received
Was ridiculous. Scammer company for sure. Product below standards for what they advertised
The concept of piece is nice but overall it looks very cheap.
It's cheap and low quality, not as displayed in ad photos. Deceptive Photos for Poor Quality Product. The personalization is low quality and difficult to see. The color and size is not as represented in photos. The book is advertised as an heirloom but is fragile and obviously won't last long.
Product was not to the quality that was expected for the price damage on the frame I would not re-order from this company again
Ok service. It could have been alot quicker. Don't be in a hurry to receive your order. I paid extra to have it expedited quicker, but it didn't happen.
Nice good delivery window would use again she loved the gift
Ordered a bread board with recipe on it. One letter, very noticeable, was missing. No response back from customer service.
Product website says it is in 'production' and they want to know if the gift has arrived.
It was my second time ordering this item and they both came out perfect.
It's been 25+ days and still no package which was supposed to be gifts.
I ordered a custom plate for my mother for Christmas. It came quickly, packaged well, and was absolutely adorable!
It took forever for my mom to receive but she finally did and this pillow was squished into a tiny container. It was damaged and wrinkled so badly it has still not "reconstituted" itself.
The pillow was not said to be cheap printing on cheap felt but it is. It looks like something from the Dollar Store but that's giving the Dollar Store a bad name. Awful ordering experience (over a month to ship this?). Horrible quality. Bad product.
Do NOT recommend.
I ordered 2 personalized pictures. Each was to come with a stand. When they arrived,
Only one stand was included. Also, the product quality was very disappointing due to the frame and backing separating. Overall cheap appearance!
The writing that explains "Soulmate" doesn't look as shown on the Advertisement plus the paper copied on is cheap! Very, very disappointed & embarrassed to give this to my wife as a gift. Will never purchase from the website again.
The item took longer than expected to be be delivered, but the product is very nice and very satisfied with it
Absolutely beautiful piece. Wrapped securely when it arrived. However, the binding detail is so delicate that the binding was broken. It is designed for beauty not functional. I will send locally to get it rebound.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members