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RoseFeels

2.2

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,027
value
132
shipping
134
returns
110
quality
1,941
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4,238 reviews

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Illinois
1 review
0 helpful votes
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Pleasantly Surprised
January 9, 2022

I ordered a necklace for my daughter for Christmas. I wasn't sure how it would look and hoped for the best. She lost her best friend some years ago and still struggles so I wanted to give her something that she could keep with her at all times. The necklace has an angel wing, a heart with her best friend's name on it and her BF's birthstone. She loved it and cherishes it. I am very happy with the quality and the look of it.

Date of experience: January 9, 2022
Arizona
1 review
0 helpful votes
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Waiting
February 7, 2022

It took a min to recurve them, But both were gorgeous and the girls love them. Thank you

Date of experience: January 8, 2022
Missouri
1 review
0 helpful votes
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Pendant is nice but the chain looks like it came out of a quarter machine. Shipping took 28 days

Date of experience: January 8, 2022
Nebraska
1 review
0 helpful votes
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Cute Ring
January 8, 2022

Shipping was very slow. But I contacted them and received emails for following up with me.

Date of experience: January 8, 2022
California
1 review
0 helpful votes
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Jewelry
February 7, 2022

The bracelet is so cute, a little big even though i picked the smaller size but i like it.

Date of experience: January 8, 2022
Michigan
1 review
0 helpful votes
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Awesome service
January 8, 2022

Sister loved her gift in remembering her daughter.

Date of experience: January 7, 2022
Utah
1 review
0 helpful votes
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Small and Slow
February 6, 2022

I ordered a bracelet with heart-shaped charms engraved with the names of my grandchildren. The bracelet was surprisingly lightweight, even flimsy. The charms were so small that it is difficult to read the engraved names with the naked eye. The shipping from China took a long, long time, and I missed out on giving this gift to my wife for Christmas.

Date of experience: January 7, 2022
New York
1 review
0 helpful votes
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Takes long, spelling is incorrect
February 6, 2022

My daughters necklace name is misspelled. After waiting for over a month to arrive. And for the price they charge its just not worth, go to your local shop and do it for half the price and great service

Date of experience: January 7, 2022
Utah
1 review
0 helpful votes
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Communication
February 6, 2022

Very pleased with the product. I wish that there would have been better communication on the order status and information on shipping.

Date of experience: January 6, 2022
Massachusetts
1 review
0 helpful votes
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Necklace review
February 6, 2022

The website was suspicious + the customer support was terrible. My order came 2 weeks late and when I reached out to get help and showed them my emails + receipts they said "you never ordered anything from us." Terrible company honestly, but the actual product is great.

Date of experience: January 6, 2022
Nevada
1 review
0 helpful votes
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He loved the bracelet!
January 6, 2022

It was perfect. I definitely recommend ordering at least a month in advance because it took about that long to get the item.

Date of experience: January 6, 2022
Indiana
1 review
0 helpful votes
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Family tree picture
January 6, 2022

It was fast and easy to use. I'm excited to see the final product.

Date of experience: January 6, 2022
Maryland
1 review
0 helpful votes
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Delivery time
February 5, 2022

I just got something in it because it says 4-8 business days. But I just got the product 26 days after purchase. Was a gift and that's why I got upset, but overall the product is beautiful.

Date of experience: January 6, 2022
California
1 review
0 helpful votes
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Beautiful wait
February 5, 2022

I was very excited to order a personalized gift for Christmas. I wish I would have known it would take a month to receive. I would have ordered earlier.

Date of experience: January 6, 2022
Louisiana
1 review
0 helpful votes
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Beautiful
January 6, 2022

It's a beautiful bracelet my husband loves it. Costumer service is excellent and always respond quickly to questions.

Date of experience: January 6, 2022
Texas
1 review
0 helpful votes
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Nice product! Like how I could design it to suit me.

Date of experience: January 6, 2022

Easy to order, but wanted free shipping and couldn't...
December 9, 2021
Previous review

Easy to order, but wanted free shipping and couldn't get it.

Date of experience: December 8, 2021
California
1 review
0 helpful votes
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Hubby loved it
January 6, 2022

Took longer than expected but was worth it I purchased this for my husband with all our kids names on it and he loved it wears it every single day bracelet is thick and sturdy

Date of experience: January 6, 2022
Missouri
1 review
0 helpful votes
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Great Deal to wait for
January 5, 2022
Updated review

Easy and convenient but shipping was long wait. It was more like 10-15 days not 5-8 business days

Date of experience: January 5, 2022

Easy and convenient
December 8, 2021
Previous review

Easy and convenient

Date of experience: December 8, 2021
Virginia
4 reviews
1 helpful vote
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So very disappointed so far. Ad says 4-8 days shipping. A few more days and it will be a month as they transfer from yak to yak trying to get a bracelet to me. My grandkids might be college seniors before I see the bracelet and the oldest is only 18 months old now.

Date of experience: January 5, 2022
New Jersey
1 review
0 helpful votes
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I love the gift! It is great quality and arrived as expected. I only wish the engravings were centered appropriately to match. I have three names and when grouped together the names are not centered or aligned.

Date of experience: January 4, 2022