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Roommates.com Reviews Summary
The overall reputation of Roommates.com is mixed, with a significant divide in customer experiences. Positive feedback highlights the platform's effectiveness in matching users with quality roommates, particularly for those who have utilized the service over the years. However, numerous complaints emphasize persistent issues with spam and scams, leading to frustration over unread messages and poor customer support. Many users express disappointment with the site's matching algorithm and the perceived lack of genuine interactions, suggesting a need for improved moderation and communication features to enhance user experience and trust.
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At first I was very skeptical about using any site to find a roommate so naturally I went to craigslist. I should have known that I would find scary, crazy and shady people there (I'm sure there are some good people out there, just hard to find through all the scary). I wasn't too sure about paying for roommates.com but I soon found out there I had way better options and their site was very user friendly. My fiancé and I now have a new friend! And not just a roommate.
Roommates is a great quick service if you are looking for a roommate/s. We have used it 2 times and have been successful both times. We have been fortunate to find good drama free roommates. Like everything else, you need to be careful and interview prospective roommates and renters as well thoroughly. When in doubt, don't rent it out or other way around.
The site was great I got lots of responses and had several good people interested and rented both rooms inside of one month!
Every day or so I get a "match" with a name, gender maybe age, nothing else. I've gotten other "matches" from those who don't read the description and want to apply even though they are a couple and the lease only allows one person. I've a paid member. Won't renew for the 2nd month and will never use again.
Got a compatible roommate, however, the site wanted me to pay $9.99 for membership to read the emails. We ended up having to text instead of using the inbox in the website. If we could read emails without being prompted to pay, I would have given 5 stars. Overall, good experience and I would use them again.
I was looking to rent my extra room longer term than a week or two, but not for a whole year. I was able to rent my space in only 3 days! It worked out great. I highly recommend the service!
I wanted to save money and simplify my life. I needed a Roommate. Roommates.com made it possible for me. It was easy, effective and worth it. Thanks to Roomates.com
I've used Roommates.com twice in the past year, and have had excellent success both times. Yes, there are scammers. (Just use your common sense.) Yes, it costs money. ($20 is a great investment to find someone you're going to be living with for a year!) Yes, it works. I would highly recommend it. Not everyone you email will respond, and not everyone who responds to your post will be someone you emailed. But by using the website's mail feature to communicate with potential roomies before giving out any personal information, you should be able to find a great match. It's worked for me twice, and I'll definitely use them again when the time comes! Good luck, be safe, and enjoy your new roommate!
Chatted with one of your customers, met in less than 48 hrs, great match, and they are moving in at the first of the month..
Found some matches right away, and yes, I had to pay in order to read my messages or respond to potential roommates. In the end, I found a great roommate in the city I live in, and it all worked.
Found three choices for a room right away- went to each place- found just what I need! The site is careful with personal data so I could easily decide who to go see.
I have used this website twice to find dependable roommates. Easy to use and well worth the $19.95 for 30 days to find the right roommate! Thank you for providing this service. The website provides profiles that I found very helpful. Thank you!
If you add a phrase in your ad about checking background info you will have better luck. Meet people at public places first before bringing them to your home. I asked that applicants bring their driver's licenses and proof of income to meetings. Talk with friends about how you can do this in a way that meets your needs and respects your future roommate. Put things in writing before moving in.
The home page has the word FREE written 4 times, including to review your matches, but when you go to read an email, etc. you MUST UPGRADE to do so.
Hello,
Yes, the main page of the website does list four things that the site offers for free.
Free Photo Profile
Free 2-way matching
Free Power Roommate Search
Free to contact potential roommates
Your profile preferences and all of your photos are visible to other members for free, viewing all of your matches the system has paired you with is free, choosing additional more specific preferences for roommate matches is free, and sending messages to other members is free and you can include your contact information in the messages you send out if you would like. It is true that at least one of you would need to pay for a membership in order to read incoming messages and contact each other outside of the website, but the site can be utilized for free and many members have had great success with only using the free portions of the site.
As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.
If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com.
If you have any further questions, please feel free to contact us at [email protected].
Roommates.com Support
I found a high quality of people that responded. The customer service is also very good. I would recommend this site.
This is a great way to match up roommates! Why can't dating apps "match" people this well? Thank you.
All of the recommendations on this site are from top-notch scammers that basically scam for a living. They'll be places that are willing to let you stay there rent free, and they would actually pay you to babysit their child. Do not fall for these scams. If anyone gives you a check and asks you to deposit it and spend money then A) go to your local bank and check if it's fake OR B) do not deposit that check no matter what! They will steal your money! Please be safe and go to actual trustworthy sites.
Remember, if something looks too good to be true, it most likely is. Do not give too much info out. Do some reverse image/phone # searches before you give out any more info! You'll save yourself a lot of time, money, and headaches. Be safe! Don't waste your time on this scam site that's no better than craigslist (it's probably worse).
Hello,
Those are all great tips! Roommates.com is a bulletin board service so you do have to do your homework. We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam.
We have assisted countless members in finding the perfect roommate. We are doing all we can to stop the scammers. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
If you are still looking and would be willing to give us another try, we do have some tips to help you make the most out of Roommates.com and would like the opportunity to assist you in finding a roommate.
Please let us know how we can improve our service. If you are interested in learning more about utilizing Roommates.com contact us at [email protected].
Roommates.com Support
When my sloppy, passive/aggressive, almost non-verbal housemate texted me to say that he was moving out, I threw myself a little mental celebration. Then, I posted photos and a description to roommates.com, in hopes of finding a more suitable renter soon. After a few junk emails, I started receiving serious inquiries, and think that I've found a fella that seems to be a great fit. Well-done, roommates.com!
This was my first time signing up on your website to help me find the right people to rent the rooms and all it took was less than a week for your site to find the best suitable roommates based exactly of my expectations and paying the fee was well worth and i tried other websites but this was the best as once your website found someone i was able to connect with them directly and not lose money - totally superb! Will never use any other website - thank you for all your help and the some $19 fee was well worth!
I was seeking a tenant to rent a room in my home
I paid for a membership 4 times and sent out about 15-20 e-mails during each membership and DID NOT get a SINGLE RESPONSE. I ONLY received response back or new matches, after each of my 4 membership had expired. To reply and communicate with my new matches, I had to upgrade and pay again.
IT DOES NOT WORK EVEN IF YOU PAY.
I brought this to the attention of roommates.com, and their response was that have no control over when people respond. I informed them that I will be REPORTING them to the Better Business Bureau!
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not getting the responses you had hoped for. Roommates.com is a bulletin board service so we cannot guarantee that someone will contact you or respond regarding your ad.
All members can send out messages to other members for free, and include their contact information if they would like, so there isn't anything keeping members from reaching out and sending you a message. The membership fees are paid to read their incoming messages and see the comments section of member profiles.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate, but as always, some areas may have more roommate potentials than others.
Please contact us at [email protected] and we will be happy to give you some helpful hints on how to make the most out of your membership if you are still looking for a roommate.
Hope to hear from you soon.
Roommates.com Support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry that you are unhappy with how the site works.
Due to the open nature of our website, members are not required to fill out specific criteria regarding themselves or their preferences. Members who choose not to fill out certain parts of their profile such as gender, will be matched with you as long as the portion they do fill out matches your listing. As a bulletin board service we are unable to keep members that don't match your criteria from contacting you.
If you haven't found a roommate yet and want to give us another try, please contact us at [email protected] and we would be happy to give you some tips on how to get more matches and hopefully find a roommate, even with the free portion of the site.
Roommates.com Support