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Roommates.com Reviews Summary
The overall reputation of Roommates.com is mixed, with a significant divide in customer experiences. Positive feedback highlights the platform's effectiveness in matching users with quality roommates, particularly for those who have utilized the service over the years. However, numerous complaints emphasize persistent issues with spam and scams, leading to frustration over unread messages and poor customer support. Many users express disappointment with the site's matching algorithm and the perceived lack of genuine interactions, suggesting a need for improved moderation and communication features to enhance user experience and trust.
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The website is user friendly and i was given a good choice of candidates. I found my roommate within 3 weeks. I would definitely use the website again.
After searching and contacting different potential roommates for a couple of weeks, I found a very nice person who was renting out a beautiful house. We met and talked, and I checked out the premises and honestly couldn't ask for a nicer place to live. I highly recommend the website and I would not hesitate to use it again in the future if the need arises. Thank you.
Within a week I found a wonderful roommate and we are doing just fine. I have your site to thank for this. I would recommend Roommates.com to everyone who is in need of a roommate.
This is a professional and reasonably priced solution and I deeply appreciate what you have done for me.
Thank you so much,
cardmama
It was well worth it to find a roommate through roommate.com. I had a few accounts with a few different websites, but ended up finding a roommate through this site.
I am a paid member looking for new place. Caucasian from western Europe, Educated, with an accent!
I found discrimination and narrow minded behavior and no place to live.
So if you are a minority even if you like like every body, Just FORGET it you are wasting your time.
Roommates.com provided a great selection of potential roommates and an easy way to communicate with them. The matches were done in good taste and it helped to clear out those less compatible. The price for the membership is reasonable and worth it if you are serious about living with a responsible person. As I know that everyones preference is different, this was a great investment for me. Thanks Roommate.com. You were here for me when I needed you the most.
Most grateful,
GeneBean 2016
WOW! Your Web Site is truly AMAZING! Found a Roommate in JUST 3 day's. My wife and I are grateful to you. Not did we just find a roommate, we also found a new friend. Thank you!
This company might be ok if they were upfront about what you can do for free.
I spent a week desperately waiting for a response to my messages to get a roommate fast (i got a job offer in a different city and need to move fast), only to receive a message, and find out that i can not read it or any message without paying.
If they told me this up front, it would be ok, but waiting to tell me this after i have wasted a week of my time and someone else's seems really dishonest.
Honestly, craigslist works much better and is free.
*Update*
I give the company credit, they responded to this review, quickly, calmly and in a professional manner. However, in my experience, most companies will provide a checklist of features at each price point upon creation of an account, so the customer is not unpleasantly surprised and forced to upgrade.
But i am really impressed with how fast they replied to this, good work.
Hello,
We are sorry that you felt misled regarding the memberships to read your incoming messages. That was not our intention. We do have the Frequently Asked Questions list under the More Info tab before you sign up and on the Support tab on your account once you sign in, which explains the cost and how the site works. It is also posted in the Terms of Service on the site. You are always welcome to post your contact information in the free messages that you send to other members, which has worked great for many of our members that do not wish to pay for a membership.
We would love to give you more tips to make your search more successful. If you are still looking for a roommate contact us at [email protected].
Roommates Customer Support
I am so happy, I believe I have found the perfect living location, as well as a great landlord, and friend. Very happy with the quick response I got too,.
I found the right roommate for me through this site. It was easy and quick. Of curse I had to do my own back ground check on the person before agreeing to share my home with her but its worked out. I had many responses and several people to choose from. I recommend this site.
This site is awesome for searching roommates. They send potential roommate details based on your requirements. I would definitely recommend this website for people searching for roommate.
Roommates is an exceptional website to find a room to rent. I had less than 30 days to find my room. It was great to have the capability to use their search criteria, to put in a city, and the radius of miles from that location. It's easy to set up your profile, and put in the information that is applicable to what you are looking for. My Roommate contacted me, his criteria matched what I was looking for, so it was a win/win situation for us both. Thank you Roommates, I will definitely use you in the future if/when I have to move again. :)
Hello,
That's great that you found a roommate quickly! Glad we were able to help out.
Roommates.com Customer Support
[email protected]
Roommates.com has the best interface, cheapest and most fair membership policies, and ultimately where I found my new roommate. Other websites like Roomster tend to be sketchy and try to scam you out of money with hidden automatic membership renewals.
Hello,
It is true, we don't automatically rebill our members. Once your paid upgrade expires, your account automatically reverts back to the basic (free) status.
We are glad that you like the site!
Roommates.com Customer Support
[email protected]
- 0 -0- - 0 And roommates.com won't give me the info on the person who "really" rented a room from me? He robbed my house and stole electronics from other roommates! I am Lived!
Hello,
That’s terrible! I’m sorry that happened to you. It is always a good idea to get a background check when you have a new person move in.
You may want to contact your local authorities as well as report them to the Internet Crime Complaint Center. You can do this by visiting their website at www.ic3.gov. We will be happy to assist the authorities in any way we can.
Roommates.com respects the privacy of its users, so we do require a Court Order before releasing any information about our members. The Arizona contact for obtaining a Court Order is 1-800-352-4553. Once a Court Order is obtained, it may be faxed to us at 1-888-629-8013 for review.
If you have any additional questions please contact us at [email protected]
Roommates.com Customer Support
When I decided to place an ad for a roommate in my home, I was reluctant about the type of person responding as this was a new experience for me. I started searching for a site specific to my needs and came across Roommates.com. I joined and placed my posting and within a week or two received an email from a potential roommate. She is an awesome person, honest, caring, professional... she is my friend! I am looking for another roommate to join us. Thank you so very much. Elaine
Hello,
We are happy you were able to find a roommate and a friend! That is great!
Roommates.com Customer Support
[email protected]
I contacted several of the inquiries for a roommate on your site, however the second respondent turned out to be the charm, I am very pleased to have found a responsible. "clean" (background checks) roommate. Thank you,
Hello,
Glad we could help you with your roommate search!
Roommates.com Customer Support
[email protected]
Got my new roommate through this site! It was so quick! Had many requests to choose from (and too many that I had to turn away). So, this is my 3rd Roommate
From this company. I've had no regrets for any of the 3. Believe roommates.com is
The best way to get good matches. Will stay with them in the future for sure!
Hello,
That is wonderful that you found a roommate so quickly and that they were both good renters. We are happy that our website has been able to be a positive service for you. Thank you for your loyalty!
Roommates.com Customer Support
[email protected]
In 2008, I had the opportunity to move to Boulder, Colorado for a new position. Not knowing the area well--and not having time to travel there to investigate--I found Roommates.com and was able to connect with a family that had a basement to rent. It worked perfectly for me! After a couple phone calls and providing references to my prospective landlord/roommate, I made the commitment and moved to Colorado! I ended up staying in that rental for two years, much longer than originally intended as it worked out so well.
A couple years later, I went through the same process when moving to northern Virginia for a job in DC. Worked great again, and while my landlord eventually decided to no longer want a roommate, I was once again able to use Roommates.com to find my next residence!
I would not hesitate to use them again if the need arose. Just be sure to *exchange* references with your prospective landlord/roommate and check them before committing.
Try it!
Hello,
Thank you for being so loyal to our site. We are thrilled that you were able to find such good places long distance. We appreciate your helpful tips regarding checking out the references before committing. Thank you!
Roommates.com Customer Support
[email protected]
Roommates asks the right questions for both sides to make a perfect fit. The best outcome I could hope for turned up within a few days and only have to move 3 miles up the road!
My only suggestion would be to those who are advertising to add more pictures which show the actual room and not just an outside picture of the house etc...
Thanks again!
Hello,
That is great that you were able to find a new place with a short moving distance! It’s true, members always appreciate more photos. Thank you for using the site.
Roommates.com Customer Support
[email protected]
Haha, the reviews are in! Do not use this site. Scam, the old bair and switch. Free to make, pay to use. Trust me, if you pay, you still will find nothing.
Hello,
I am sorry that you felt misled on the website. That was not our intention. On the More Info tab we have a frequently asked questions page which includes information to answer questions such as, What does it cost?, How does it work?, Why should I become a choice member?, etc. This information is posted clearly on the site to give you as much information about the site as possible so you can decide if our site would work for you.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. You are welcome to list your contact information in the comments section of your profile and include it in any messages that you send out. All outgoing messages are free and you can see the nickname of the member on incoming messages.
As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.
If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com if you choose to give us another try.
Roommates.com Customer Support
[email protected]
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Hello,
I’m sorry that you did not have a good experience on our site. Roommates.com is a bulletin board service so you will come across all types of people, some good some not so good. Too bad that you ran into some of the not so good ones.
If you want to give us another try we would love to give you more tips to make your search more successful. Maybe your luck has changed. If you are still looking for a roommate contact us at [email protected].
Roommates Customer Support