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Roommates.com Reviews Summary
The overall reputation of Roommates.com is mixed, with a significant divide in customer experiences. Positive feedback highlights the platform's effectiveness in matching users with quality roommates, particularly for those who have utilized the service over the years. However, numerous complaints emphasize persistent issues with spam and scams, leading to frustration over unread messages and poor customer support. Many users express disappointment with the site's matching algorithm and the perceived lack of genuine interactions, suggesting a need for improved moderation and communication features to enhance user experience and trust.
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I listedan ad for a room to rent but nothing matched for two weeks. Please take my ad off your site if you haven't done so yet.
Absolutely crazy I literally finally found someone sent them a message and when they contact me back I can't read it and it tells me I have to pay and this is my first message like they should most definitely have it where you can send a couple messages for free.!
Hello,
You are welcome to send them a free message that contains your contact information so they can get a hold of you outside of the website. If one of you has a paid membership then you will be able to connect with each other.
We appreciate your comments and your suggestion will be taken into consideration for future site improvements.
Roommates.com Customer Support
[email protected]
A free account is great for everything (except actually communicating with potential roommates or looking at pictures - you have to pay for that). Outdated site, no mobile app, limited abilities... and when I deactivated my account by selecting "Not satisfied with Roommates.com" I received a congratulatory email wishing me luck with the roommate I definitely didn't find on their site. Horrible site.
Hello,
We are sorry to hear that you did not have a good experience on the site. We will be coming out with an updated version of the site soon to make it more compatible friendly. You are able to use the site for free by sending your contact information in the free messages you send out. Countless members have been able to use the site for free that way, but there are always extra advantages to purchasing an upgrade, as with most sites.
It's unfortunate that you received an incorrect response from one of our agents, but it does look like they apologized and offered you a free upgrade for the mistake.
If you would like to take advantage of the free upgrade and get some helpful tips for your profile please let us know and we will apply it to your account. We hope you will give us another try!
Roommates.com Customer Support
[email protected]
I found the perfect roommate through your app. I wish everything could be this easy. I think the matches were superb especially due to the lack of people interested in living in Nevarre.
I found someone the same age, like minded, stable and financially stronge. In a trying time for me. This was the scariest idea for me to let a stranger into my home. Roommates.com made this the easiest transition I've had to make.
In just two weeks I found my roommate match. I only use a reliable website for roommate search. I am a return customer of roommates.com, and very happy with my experience. The website is easy to use and is very effective.
GReat notifications, great profile setups, my only complaint would be the price it could be a few bucks cheaper
Inviting someone to share your home is stressful and risky for both parties. This is a nice way to get to know a little about the person without letting everything out all at once. This was my first experience with finding a roomer. Now, I have the extra funds I need to keep my household above water, and she has a safe comfortable place for much less than extended stay. My only small complaint is you must register every time you want to open a prospects profile. Not a big problem but it seems a little unnecessary.
Overall, this company reached the people who might be interested in renting where I live. I will use them again.
I found the perfect roommate within one week. So many to choose from and very easy to use site.
Thank you Roommate.com for making the connection that I couldn't have made on my own. After communicating with several candidates I found the perfect roommate. Thank you for making the process easy and reliable.
Best!
MZ
Roommates.com seriously was awesome in helping me find a roommate. I signed up on a few other websites to find a roommate and no others quite compared. I am extremely organized and felt like roommates.com and their layout was as well. It was easy to describe what I had available for rent as well as list all of the features and details. They also have an internal email feature that makes it easy to communicate with potential future roommates without giving out any of your personal contact information. I upgraded to the 30 day membership so I could have access to view emails from potentials as well as have access to other information. I literally found and decided upon my roommate 1 day before my upgraded membership expired, which is awesome because I'm super picky and I did not even know that it was expiring the next day! I really do recommend this and only this website if you're searching for a roommate!
I only had a few matches (6-8) who were seeking in my area for my price but when it came down to actually trying to reach out and get in touch with these matches, no one would respond to my queries. The least they could have done would be to reply, "No thanks, not interested." The gentleman who contacted me was not even one of my matches but I think he searched in a broader range and found me. He moves in tomorrow!
Hello,
It is frustrating when people won't respond to at least let you know they read your messages, but that is great news that you were still able to find a roommate using the site.
Congratulations!
Roommates.com Customer Support
[email protected]
I have been on this site for a while but never upgraded. Once I upgraded the possibilities became endless! This site is more economical than other sites like roomster.com. If you have to contact this site, they respond timely even if all you're doing is deactivating your account. And it's not some automated system generated response either. I had the pleasure of receiving an email from Jessica and I think the fact rhat the email was personalized made me feel even better about the site. Yes I found a roommate! Too bad 10 stars is not an option!
I've been using roommates.com for about 8 years. I have found ALL my best roommates there!
I had a wonderful experience with Roommates.com last year. I had a roommate that was very thoughtful and kind. We hit it off from the very beginning. I would hope that all roommates were as great as Paula. Sadly, we had to move as our lease was up and she decided to get married. I recommend "roommates" at least as a starting place if you are looking to share expenses.
This site helped me narrow my search, both with regards to age and personality. I found a roommate that is just perfect for me, and we have SO much in common it's phenomenal. Thanks so much, as after a Craigslist bad experience, these results worked out so well.
Great site, lots of options for roommates for the space I was offering. Easy to use. Impressed. Will recommend to others.
Your site to easy to list and to contact potential roommates. I would have give your sites 5 out of five stars.
I'm on my forth roommate utilizing Roommates.com. I have had great success. 1st roommate = 4 years, 2nd roommate = 1 year, 3rd
Roommate = 2 years. My next roommate moves in on the first of June and I am confident that this will be as successful as the previous 3.
Thank you roommates.com!
Step 1: Make a profile. If you want to go to Step 2, you have to pay. Would be nice to get a few free messages to try it out. I have a feeling some of the emails I'm receive are from fake accounts trying to contact me, so I will pay for roommates.com's upgraded services to read the messages. The term "upgrade" should really be "basic" services. You can't even view other members enlarged profile pictures. This is the only review I've ever made on a service. I feel that this business model is sooo poor, I had to comment. There have been so many complaints about this and the company still hasn't changed it's business model. Shows what Roommates.com really care about. $$$
Hello,
I'm sorry you didn't like the way the site works. Once you make your profile you can send out unlimited messages for free. Many members have been successful using the site for free by including their contact information in the messages they send out so that only one of you has to upgrade.
We appreciate your comments and will take them into consideration for future site improvements.
If you want to give us another try we have some more helpful tips for you, just contact us at [email protected].
Roommates Customer Support
I used the website for almost a month and it was really helpful, now I found what I need. I had many options by the way. I truly appreciate it. Thank you guys
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Hello,
It is unfortunate that you did not have any luck finding a roommate on our site. We here at Roommates.com understand that the process of finding a roommate can be difficult. You always have the option to edit your profile to bring up more matches. We also offer several ways for you to increase your match results. Aside from your My Matches List, we also offer a Power Search, and a Basic Search option.
The Power Search option allows you to find a roommate within a given radius of a selected city based on the options that you specify.
The Basic Search option is the broadest search we offer. This search shows you all of the members who are searching in your area, regardless of preference.
Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. However, taking advantage of all options we offer will help you to make the most of our service.
If you would like to deactivate your account please log in and click on the Deactivate link to the left.
If you would like to give us another try we can give you some helpful tips. Please don't hesitate to contact us at [email protected].
Roommates.com Customer Support