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ROMWE

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Nicaragua
1 review
0 helpful votes
Follow Jenny J.
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A month ago ago I ordered a dress and two shirts from romwe.com. The delivery was really fast, and the items are exactly as was described on their website. I just tried everything on and it fits perfectly. The stitching and fabric all seem to be of very good quality. I'll definitely order from here again.

Date of experience: April 4, 2015
New Jersey
1 review
0 helpful votes
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I discovered this shopping site on twitter and noticed that they had several clothing items that I liked. So, I ordered. I, now, have at least 6 pairs of their jeans! Jeans that actually FIT me. I am a curvy girl and the jeans really accentuate my body. The shipping is fast and can be easily tracked with their USPS tracking numbers. I did have to return 2 items because of a mistake that I made when ordering and within short days after them receiving the items back, they sent a store credit via email to order something else. As a matter of fact, I have an order that's coming today. Also, their clothes look just like what's being advertised. Will be ordering more. I can't wait to see what cute things they will have for the next!

Date of experience: April 3, 2015
Georgia
1 review
0 helpful votes
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Great Service.
Amazing Communication.
I purchased several items through ROMWE and I have a great experience. The clothes look great and make me feel as if I have just walked off of the runway. I have used their products several times while filming my short films. I will definitely use this company again. Love them!

Date of experience: April 2, 2015
Louisiana
1 review
3 helpful votes
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Total Scam!
April 5, 2015

I ordered 3 items from this site. When they arrived they were of such poor quality and had a terrible chemical smell that I returned them. It's been five weeks since the return and I still haven't gotten my money back. I emailed them three days ago to see what happened and no response. I'm going to report them to my bank if I don't get a resolution soon!

Date of experience: April 2, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Sorry for all inconvenience we have brought to you and making you so disappointed.
We sincerely apologize for that you are not satisfied with our quality. Actually you can send us some images so that we can check with our factory.
We always check all parcels carefully before shipping the package, so with regard to chemical smell, we have no idea what happened exactly.
Could you kindly tell us the tracking number of your returning package?
Once we receive the returning items, we will arrange the refund for you as soon as possible.
If you need any other help, please contact us.
The email is [email protected].
Best wishes

California
3 reviews
2 helpful votes
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Fabulous site!
April 5, 2015

I absolutely love Romwe.com! They have amazing styles for absolutely amazing prices. I'm a student so I'm always on a budget and on the look out for cute affordable fashion. Romwe is exactly that! Love so much stuff they have. Great thing about them that even with their good prices, they constantly have sales and special making it even more affordable. I like that I can buy many different things and not have to wear same things over and over again. I placed the order with no problem and received my item quickly which I loved! Will be ordering more from them soon because summer is coming and they have super cute stuff!

Date of experience: April 2, 2015
Texas
1 review
3 helpful votes
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AWEFUL customer service... if that's what you even want to call it. Took over a month to receive my order. Clothes were horrible material. Returned my order immediately on 3/10/2015 and still have NOT received my refund or even a response to my concern about my refund. I followed their rules regarding returns; email *******@romwe.com and fill out return slip for package and send them MY tracking number to the return which is extremely odd! I have proof that my return was delivered and signed for on 3/16/2015 to the Romwe return address and I am still waiting for my refund that's over $50. SUPER ANNOYED WITH THIS $#*!TY COMPANY AND THEIR AWEFUL CUSTOMER SERVICE PEOPLE WHO DO NOT REPSPOND TO EMAILS! ***WARNING***DO NOT BUY FROM THIS WEBSITE!

Date of experience: April 1, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Sorry for all inconvenience we have brought to you.
First, we sincerely apologize for late reply. Due to time difference, we could not reply to you in time, We will notify our customer service to contact you as soon as possible.
Hope you can accept our apology.
And we are also sorry that you are not satisfied with our quality, you can send some images to us so that we can check with our factory.
With regard to the refund, once we receive the returning items, we will arrange the refund for you as soon as possible.
Sorry for our customer service. You are our precious customer, it is not only our responsibility but also our honor to help you solve the problem.
We will improve the quality of service in the future. Hope you can kindly trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Best wishes

New York
1 review
0 helpful votes
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I absolutely love this site! I bought all my winter sweaters from romwe. Everything was exactly as described. Their unique selection is huge and perfect for my style! The price and quality will definitely keep me ordering every season. I highly recommend them! Can't wait to order some dresses from them for the summer!

Date of experience: April 1, 2015
India
3 reviews
1 helpful vote
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Quick and efficient
April 3, 2015

Having ordered a black t shirt in the sale (at a great price!) it arrived exactly when I was told it would do and was well packaged. Easy to use web site, very efficient service. I particularly liked texts to tell me when it would be delivered with date and time. Excellent!

Date of experience: March 31, 2015
Texas
1 review
6 helpful votes
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I searched reviews of this site before making my purchase. The number one complaint I saw was about the shipping. I placed my order on the 17th of March and received it today on the 30th. Definitely faster than I was expecting. I ordered 2 skirts, a blouse, a necklace and a dress. The dress was more sheer than I was expecting. The site didn't provide pictures of the back of the dress which is why It was more sheer than I anticipated. I typically wear around a size 4 and a medium in dresses. I ordered a medium. It fit well. I also ordered the skirts in mediums. They fit pretty close to true to size. They were both pleated and the pleats sit well. The color on the floral is a little different from how it looks online. The black skirt was shiny. It didn't seem to have any shine in the picture on the website. The blouse I ordered in a medium as well. When I opened the package, it looked more like an XS. Needless to say, it definitely didn't fit. The necklace was cute and what I was expecting. The overall quality of the clothes, were what you would expect for the price. Overall, I'm happy with my purchase. I would order from them againI hope the review was helpful.

Date of experience: March 30, 2015
Texas
3 reviews
3 helpful votes
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My last purchase with Romwe was a Lace Tassel Chiffon White Blouse. What I love about their company is latest fashion trends, unique clothing, but at inexpensive price points. Is it Neiman Marcus quality? No, but for keeping mine and my daughter's closet stocked with fresh fashion pieces that are only in style for one season... this is great. This blouse is a great example, a nice chiffon hi-lo shirt in white. With hand washing it has actually survived several cleanings already.

Shipping was right on time. Item was well packaged inside a sealed plastic bag inside a bubble envelope.

Date of experience: March 29, 2015
GB
1 review
2 helpful votes
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I do not recommend this website.

I ordered 7 items and the delivery took over 4 weeks; one item never arrived although I have still been charged for this. I returned the package the following day due to incredibly poor quality using UK standard air mail (guaranteed delivery within 4 working days), and it now 5 weeks on and all email responses have claimed they still haven't received my package.

This is incredibly frustrating and I am out of pocket over £80. The poor communication (especially grammar/customer service), awful clothing quality, unacceptable delivery time and lack of refund have made comfortably made this the worst shopping experience I had ever had.

Date of experience: March 29, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Sorry for waiting time and all inconvenience we have brought to you.
We usually need 5-7 working days to prepare your order according to our numerous orders every day. Hope you can understand us.
As you used Uk standard airmail, it does not have tracking number, we could not know where the package is and what has happened. Once we receive the returning items, we will arrange the refund for you as soon as possible.
You are our precious customer, we will try everything we can to help you solve your problems, offering you better shopping experience than other stores.
We are sincerely sorry that you are not satisfied with our quality, you can offer the pictures to us so that we can check with our factory. And we will also improve the quality of customer service in the future.
Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Best regards

Indonesia
2 reviews
2 helpful votes
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Nice Experience
March 30, 2015

Thank you ROMWE.
My order has just arrived safely and all packaged well.
Thank you.
Would buy again from you

Date of experience: March 27, 2015
Florida
1 review
0 helpful votes
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I ordered the Birds Print Slim Tshirt from romwe.com because I absolutely loved the print for Spring. I felt comfortable purchasing it online because they provide you with specific measurements of the shirt, so you have a good idea as to whether it will fit correctly or not. I expected shipping to take a while, but it was here within two weeks! The shirt is polyester and flows casually on me. I love the fit of the crew neck and length. I will definitely be ordering more from this site, especially since they offer free shipping with bulk orders!

Date of experience: March 27, 2015
Indonesia
1 review
0 helpful votes
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I never knew before that shopping online would be this great. I really love romwe, this is my order number RWBXC*******. I bought some blouse and the material really good also stylish. Most importantly they sell that blouse really cheap from other online website that i knew. I bought a blouse that discount for about 50% off and they give me plus one blouse again. What a great deal, isn’t it?. It’s really great when my friend admired my new blouse. I truly want to return as costumer, i want to buy denim pants this time since i check they give 40% off. Keep it up romwe :)

Date of experience: March 27, 2015
Arizona
1 review
1 helpful vote
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I've ordered from this place once & I dont think I will ever go back for another purchase. My order # is RWLHY*******, which had about $100 worth of items. Initially when I ordered, the Contrast Plaid Hem Loose Khaki Sweater that I wanted was out of stock, and so they told me to contact *******@Romwe.com to make an exchange, which I did, 3 times, which FAILED 3 times because its a nonexistent email. Then, I clicked on the Contact Us tab and I submitted my request form twice, both of which have not received answers within 24 hours which they said they would. The item that went out of stock, I can see is now in stock again and they have made no effort to notify me to say if they will send me that item or if they will refund me. Then, 1 of the 2 items that came in today was the Wine High Neck Vintage Cable Sweater, which had loose threads and a horrible fit (too much fabric at the shoulders) so I went to look on the return policy and sent them an email about the return, which I'm sure won't receive a reply either. Because this item was faulty, I do not think I should have to pay the return shipping out of pocket since it was not my fault that the quality was bad from the very start. They have sent me on a wild goose chase with all of these random and inconsistent emails (*******@Romwe.com, *******@romwe.com, *******@romwe.com) Do not buy from this site! If there is no improvement nor reply from this site in another week, I will be making a formal complaint to the Better Business Bureau as well as my bank to get my money back.

Date of experience: March 26, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Sorry for the waiting time and for all inconvenience we have brought to you.
Because we changed the system before, it may caused some problems of the email address. We have no [email protected]. The email addresses are [email protected] and [email protected].
With regard to the item that is out of stock, we have contacted our factory, and the factory really has no item. We are sincerely sorry for the late update of our website. Hope you can accept our apology.
We have seen the picture that you offered, and we will confirm the quality with our factory. We will improve the quality of items and customer service in the future. Hope you can kindly trust us.
If you need any other help, please feel free to contact us.
The email is [email protected].
Best wishes

NL
1 review
0 helpful votes
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Thank you Romwe
March 29, 2015

It took a while to contact me about 4 returned items. But they promised to give the refund back soon as possible and they did. The very next day!
So beside some issues I must say that they have done their best to help and solved things out. It is a lovely company.

I have ordered onces a skirt before at Romwe and it was exactly as they say it was and I love to wear it!
How is it possible that the sizes did not match at all with the items I ordered now?

Just being lucky or not..

Date of experience: March 26, 2015
France
1 review
15 helpful votes
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Usually I investigate review on romwe. Com in addition to found some optimistic and negative responses. So, I was perplexed what would happen with me at night! The Leather Jacket was so good that no critiques can stopped me personally ordering it…
The product information was good and the sizing guide was really helpful. Even better, it had a 50% reduction in the sale!
If you ask me if i will order from them again? My answer is YES.

Date of experience: March 25, 2015
Georgia
5 reviews
9 helpful votes
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Not Bad At All
March 28, 2015

I placed an order for ROMWE and contrary to what I have read in some of the other reviews, my products arrived on time and were in great shape. The dress fit me perfectly and the pants were nice as well. I knew I was ordering outside of the US, so I expected a long delivery time. My package came just when I needed it to arrive.

Date of experience: March 25, 2015
Germany
1 review
0 helpful votes
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Completely Satisfied
March 28, 2015

"I love this store! The clothing is beautiful and the prices are even better. I was so happy when I received my dress. I haven't had no problems shopping at Sammydress. I will definitely continue to shop there!"

Date of experience: March 25, 2015
Malaysia
1 review
0 helpful votes
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I am extremely angry and annoyed. I placed my order on the 8th of March 2015, and my order number was RWLKA*******. It said that it would be shipped out in 5-7 business days, but it still has not been shipped out yet! I spoke to customer service twice- the first time they told me that one of my items was out of stock and advised me to cancel it. They then assured me that my order would be shipped out in 2-4 days. A week later-- still nothing! I spoke to them again yesterday and they told me that it would be shipped out either yesterday or today. Still nothing, and the 'chat live!' times seem to be very erratic. Customer service is the worst that I have ever seen. Stay away!

Date of experience: March 25, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We are sincerely sorry for all inconvenience we have brought to you.
Generally speaking, We need 5-7 working days to prepare your order according to our numerous orders every day. Moreover, two of your items belongs to the best-selling products, we could not expect that one of them could be out of stock. We have ever made our efforts to help you stock it, but the factory has no this item, so our customer service advised you to cancel it. We have spent much time on this item, so it takes longer than usual. Hope you can forgive our delay.
Your remaining items are almost stocked well, we have shipped three of them first on 28th March. The tracking number is 555007254093, you can search the logistics information on http://www.tollgroup.com/toll-global-express-track-trace. And we will try to speed up the process and ship the last item as soon as possible. Hope you can kindly trust us.
Sorry that you are not satisfied with our customer service, we sincerely apologize that and we will improve the quality of customer service in the future.
If you need any other help, please feel free to contact us.
The email is [email protected].
Best wishes

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168
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